Compare Reputology vs. Freshdesk

Specific organizations need different types of CRM Software. To understand well which service meets your needs, think about reviewing various options feature by feature along with their terms and pricing. Furthermore, you can get a quick idea of their general performance and customer feedback by checking our smart scoring system. The results are: Freshdesk (9.8) vs. Reputology (7.0) for overall quality and functionality; Freshdesk (100%) vs. Reputology (97%) for user satisfaction rating. Examine their strong and low points and see which software is a better option for your company. A simple, practical tip is to note down the strengths and weaknesses of both solutions next to each other and check which solution is better. Our team put a lot of effort to prepare reviews of all popular Customer Support Software services offered out there, but among them these three deserved our special attention: Freshdesk, Zendesk, Samanage.
Product

Reputology

VS

Freshdesk

VS

Reputology screenshot Freshdesk screenshot
Pricing Page

Score

Our Score

7.0 ?

Our Score

9.8 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

100% ?

Cost

Cost

$25

free

Pricing Model

Pricing Model

Monthly payment | Quote-based Monthly payment
Full Review

Full Review

General Info

General Info

Reputology monitors reviews & collects feedback so that you can make your business better.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Quick Links
Pricing Page

Pricing Page

Learn more about Reputology pricing Learn more about Freshdesk pricing
Vendor Email

Vendor Email

support@reputology.com support@freshdesk.com
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Company's Address

Company's Address

86 Idora Avenue
San Francisco, CA 94127
USA
311 California street,
San Francisco, CA 94104
Contact Phone

Contact Phone

+1-888-804-4324 +1 (866) 832-3090
Features

Features

Reputology FEATURES

  • Social Monitoring and Listening
  • Fast Customer Engagements
  • Opportunity Finder
  • Review Monitoring
  • Customer Feedback
  • Text Analytics

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
Support Types

Support Types

Phone
Ticket
Phone Live Support
Ticket Training
Integrations

Integrations

Reputology integrates with the following business systems and applications:

  • Yelp
  • Google My Business
  • Facebook
  • Hootsuite
  • Foursquare

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Prominent Clients

Prominent Clients

Hillstone Restaurant, Gold's Gym, House of Blues Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Languages

Languages

English English, Dutch, Polish, Turkish, Swedish
Pricing Info

Pricing Info

Reputology offers three enterprise pricing plans for businesses with varying needs and budget. Give the details a look, and select your plan:

Single Location – $25/month

  • 5 Users
  • Dashboard
  • Analytics
  • Workflow
  • Support per location

Multiple Locations – Contact For Pricing

  • Unlimited Users
  • Dashboard
  • Analytics
  • Workflow
  • Support
  • Professional Services Available

Agencies – Contact For Pricing

  • Unlimited Users and Multiple Orgs
  • Dashboard
  • Analytics
  • Workflow
  • Support
  • Whitelabeling

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

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QUICK LINKS

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All the data, details and experiences that we offered in this table were gathered from official vendor pages, promotional materials available online, real-life experience from real customers as well as our own direct use of every app by a professional reviewer. We put a lot of effort to thoroughly study every solution, therefore we not only study it internally, but we also correlate our findings with views of other members from the SaaS community.