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Compare Remedyforce vs. Freshdesk

Different companies want different types of Help Desk Software. To learn which service fits your needs, think of reviewing various alternatives feature by feature including their terms and prices. Likewise, you will get a quick idea of their overall effectiveness and customer feedback by checking our smart scoring system. The results are: Freshdesk (9.8) vs. Remedyforce (8.1) for total quality and efficiency; Freshdesk (100%) vs. Remedyforce (83%) for user satisfaction rating. Examine their strong and low points and find out which software is a better choice for your company. A simple, practical tactic is to list the pros and cons of both applications side by side and find out which app comes on top. In case you you would like to quickly find the best Customer Support Software according to our review team we advise you take a look at the following solutions: Zendesk, Salesforce Essentials, Freshdesk.
Comparison

Remedyforce

VS

Freshdesk

VS

Remedyforce screenshot Freshdesk screenshot
Pricing Details

Score

Our Score

8.1 ?

Our Score

9.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

83% ?

Client Satisfaction

100% ?

Price

Price

by quote

free

Pricing Model

Pricing Model

Quote-based Monthly payment
Complete Review

Complete Review

Overview

Overview

Remedyforce is built on the Salesforce Force.com platform to deliver high-speed IT and business service management.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Quick Links
Contact No.

Contact No.

1‑855‑834‑7487 +1 (866) 832-3090
Company's Address

Company's Address

311 California street,
San Francisco, CA 94104
Pricing Details

Pricing Details

Learn more about Remedyforce pricing Learn more about Freshdesk pricing
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Languages Supported

Languages Supported

English English, Dutch, Polish, Turkish, Swedish
Available Features

Available Features

Remedyforce FEATURES

  • Incident & Problem Management
  • Change Management
  • CMDB & Configuration Management
  • Asset Management
  • Client Management
  • Release Management
  • Chat
  • Multi-Channel Self-Service
  • Service Catalog
  • Mobile Apps for IT & the Business
  • Service Level Management
  • Dashboards & Analytics
  • Reporting
  • Social Collaboration with Chatter
  • ITIL Best Practices and Smart Practices
  • Knowledge Management
  • Surveys

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
Types of Support

Types of Support

Phone
Ticket
Phone Live Support
Ticket Training
Pricing Info

Pricing Info

Pricing is available on a quote basis. Contact Remedyforce directly for more pricing information.

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Popular Clients

Popular Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Integrations

Available Integrations

  • Bomgar
  • BMC Client Management
  • Salesforce
  • Single Sign-On
  • RightAnswers
  • Workday
  • Shopify
  • Infravision
  • Chatter
  • Column
  • ScriptRock
  • ServiceNow

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Contact Email

Contact Email

support@freshdesk.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, facts and experiences that we offered in this analysis were collected from official vendor sites, promotional materials available online, actual experience from real customers as well as our personal everyday use of every app by an expert. We do our best to extensively test every software, so we not only examine it on our own, but we also match our findings with experiences of other users from the SaaS community.