Compare Freshdesk vs. Pure ChatGetting the ideal Customer Support Software for your business is essential to improving your company’s effectiveness. In our platform, it is simple to assess various solutions to see which one is the right software for your requirements. Here you can match Freshdesk vs. Pure Chat and check out their overall scores (9.8 vs. 8.9, respectively) and user satisfaction rating (98% vs. 98%, respectively). You can also look at the specifics of pricing, conditions, plans, services, tools, and more, and determine which software offers more benefits for your business. In general, choose the software that lets you to scale the features and price terms to address your business growth or lack of it. We are aware that not all companies have the time to scrutinize dozens of different products, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Samanage, LiveAgent, Freshdesk.
|Monthly payment||Free | Monthly payment | Annual Subscription|
Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Pure Chat is a leading web-based software that allows businesses to be in touch with their customers at any time from anywhere.
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch||USA, International|
|Small Business | Medium Business||Small Business | Large Enterprises | Medium Business|
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
At the moment Pure Chat integrates with Zapier.
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef||Forbes, Techno FAQ|
|Types of Support|
Types of Support
|Learn more about Freshdesk pricing||Learn more about Pure Chat pricing|
Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
Pure Chat offers 4 pricing plans and a free version:
Solo Plan – $10 per month
Starter Plan (perfect for small businesses) – $20 per month
Business Plan (for growing businesses) – $50 per month
Growth Plan (enterprise pricing for large teams) – $100 per month
| 311 California street,|
San Francisco, CA 94104
| 13835 N Northsight Blvd, |
Scottsdale AZ, 85260
|+1 415 544 0700|
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In case you are still having doubts about which service will work best for your company it may be a good idea to check out each service’s social metrics. These metrics are usually a way to see how popular every service is and how extensive is its online presence.For example, if you analyze Freshdesk LinkedIn account you’ll see that they are followed by 4163 users. In case of Pure Chat the volume of followers on their LinkedIn page is 152.