Compare Pure Chat vs. Freshdesk

With different functionalities, pricing, conditions, and more to check, determining the best Customer Support Software for your company is tough. But by using our system, it is simple to match the features of Freshdesk and Pure Chat as well as their general SmartScore, respectively as: 9.8 and 8.6 for overall score and 100% and 98% for user satisfaction. You can also assess them feature by feature and see which software is a more suitable fit for your company. Keep in mind to use a free trial first before getting a plan to experience how the program performs in practical situations. Our team put a lot of effort to prepare reviews of all popular Customer Support Software services available on the market, but among all the ones we reviewed these three deserved our special attention: Samanage, Freshdesk, Zendesk.

Pure Chat




Pure Chat screenshot Freshdesk screenshot
Pricing Details

Total Score

Our Score

8.6 ?

Our Score

9.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

100% ?





Pricing Type

Pricing Type

Free | Monthly payment | Annual Subscription Monthly payment
Complete Review

Complete Review

General Info

General Info

Pure Chat is a leading web-based software that allows businesses to be in touch with their customers at any time from anywhere.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Easy Links
Contact No.

Contact No.

+1 (866) 832-3090
Pricing Details

Pricing Details

Learn more about Pure Chat pricing Learn more about Freshdesk pricing
Popular Customers

Popular Customers

Forbes, Techno FAQ Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Devices Supported

Devices Supported

Windows Mobile
Vendor's Address

Vendor's Address

13835 N Northsight Blvd,
Suite 205,
Scottsdale AZ, 85260
311 California street,
San Francisco, CA 94104
Customer Support

Customer Support

Live Support
Phone Live Support
Ticket Training
Available Languages

Available Languages

English English, Dutch, Polish, Turkish, Swedish
Available Plans

Available Plans

Pure Chat offers two pricing plans:

Free Plan

  • Unlimited Live Chat
  • Unlimited Users
  • Full Customization
  • Engagement Hub
  • Transcripts
  • All Integrations
  • Use on Up to 3 Websites

Pro Plan – $99 per month


  •  Everything in Free, plus:
  • Realtime Analytics
  • Visitor Tracking
  • Contacts
  • Unlimited Websites
  • SMS Notifications
  • Remove Branding


Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Contact Email

Contact Email
Available Features

Available Features


  • Proactive chats and triggers
  • Transcriptions
  • Multi-chat management
  • Visitor information
  • Chat box assignment
  • SSL security
  • Canned response
  • Hosted chat boxes

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
Available Integrations

Available Integrations

At the moment Pure Chat integrates with Zapier.

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
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Popular Alternatives

Popular Alternatives



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No Customer Support Software will be perfect enough to solve all the requirements of a company. Though main features of Freshdesk and Pure Chat should matter you should also carefully examine the integrations provided by a given product. Very often your team will already be working with some other B2B software in your company and it’s definitely more beneficial to go with software that integrate well with one another. If you do that you will be able to guarantee an effortless exchange of data between your teams and services, which can really reduce time devoted to migrating between one software and the other.