Compare Freshdesk vs. Pure Chat

Getting the ideal Customer Support Software for your business is essential to improving your company’s effectiveness. In our platform, it is simple to assess various solutions to see which one is the right software for your requirements. Here you can match Freshdesk vs. Pure Chat and check out their overall scores (9.8 vs. 8.9, respectively) and user satisfaction rating (98% vs. 98%, respectively). You can also look at the specifics of pricing, conditions, plans, services, tools, and more, and determine which software offers more benefits for your business. In general, choose the software that lets you to scale the features and price terms to address your business growth or lack of it. We are aware that not all companies have the time to scrutinize dozens of different products, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Samanage, LiveAgent, Freshdesk.
Product

Freshdesk

VS

Pure Chat

VS

Freshdesk screenshot Pure Chat screenshot
Pricing Page

Our Score

Our Score

9.8 ?

Our Score

8.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

98% ?

Cost

Cost

$19

$10

Pricing Type

Pricing Type

Monthly payment Free | Monthly payment | Annual Subscription
Detailed Review

Detailed Review

Product Info

Product Info

Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Pure Chat is a leading web-based software that allows businesses to be in touch with their customers at any time from anywhere.
Quick Links
Languages

Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish USA, International
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Available Integrations

Available Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

At the moment Pure Chat integrates with Zapier.

Popular Customers

Popular Customers

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef Forbes, Techno FAQ
Types of Support

Types of Support

Phone Live Support
Ticket Training
Live Support
Pricing Page

Pricing Page

Learn more about Freshdesk pricing Learn more about Pure Chat pricing
Available Plans

Available Plans

Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Pure Chat offers 4 pricing plans and a free version:

Free Plan

  • Unlimited users
  • 15 chats per month
  •  7-day chat History

Solo Plan – $10 per month

  • Includes 1 user
  • For 1 website  
  • Visitor tracking  
  • Unlimited chats
  • Native iOS & Android apps
  • 7-day chat history
  • SMS notifications  
  • Reports

Starter Plan (perfect for small businesses) – $20 per month

  • Includes 2 users
  • For up to 2 websites  
  • Visitor tracking  
  • Unlimited chats
  • Native iOS & Android apps
  • 30-day chat history
  • SMS notifications  
  • Reports
  • Integrations  

Business Plan (for growing businesses) – $50 per month

  • Includes 5 users
  • For up to 3 websites  
  • Visitor tracking  
  • Unlimited chats
  • Native iOS & Android apps
  • 90-day chat history
  • SMS notifications  
  • Reports
  • Integrations  

Growth Plan (enterprise pricing for large teams) – $100 per month

  • Includes 10 users
  • For up to 5 websites  
  • Visitor tracking  
  • Unlimited chats
  • Native iOS & Android apps
  • Unlimited chat history
  • SMS notifications  
  • Reports
  • Integrations  
  • Unbranded chat boxes  
Contact Address

Contact Address

311 California street,
San Francisco, CA 94104
13835 N Northsight Blvd,
Suite 205,
Scottsdale AZ, 85260
Vendor Email

Vendor Email

support@freshdesk.com support@purechat.com
Contact No.

Contact No.

+1 415 544 0700
Features

Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

Pure Chat FEATURES

  • Proactive chats and triggers
  • Transcriptions
  • Multi-chat management
  • Visitor information
  • Chat box assignment
  • SSL security
  • Canned response
  • Hosted chat boxes
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you are still having doubts about which service will work best for your company it may be a good idea to check out each service’s social metrics. These metrics are usually a way to see how popular every service is and how extensive is its online presence.For example, if you analyze Freshdesk LinkedIn account you’ll see that they are followed by 4163 users. In case of Pure Chat the volume of followers on their LinkedIn page is 152.