Compare Pure Chat vs. FreshdeskWith different functionalities, pricing, conditions, and more to check, determining the best Customer Support Software for your company is tough. But by using our system, it is simple to match the features of Freshdesk and Pure Chat as well as their general SmartScore, respectively as: 9.8 and 8.6 for overall score and 100% and 98% for user satisfaction. You can also assess them feature by feature and see which software is a more suitable fit for your company. Keep in mind to use a free trial first before getting a plan to experience how the program performs in practical situations. Our team put a lot of effort to prepare reviews of all popular Customer Support Software services available on the market, but among all the ones we reviewed these three deserved our special attention: Samanage, Freshdesk, Zendesk.
|Free | Monthly payment | Annual Subscription||Monthly payment|
Pure Chat is a leading web-based software that allows businesses to be in touch with their customers at any time from anywhere.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
|+1 (866) 832-3090|
|Learn more about Pure Chat pricing||Learn more about Freshdesk pricing|
|Forbes, Techno FAQ||Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
| 13835 N Northsight Blvd, |
Scottsdale AZ, 85260
| 311 California street,|
San Francisco, CA 94104
|English||English, Dutch, Polish, Turkish, Swedish|
Pure Chat offers two pricing plans:
Pro Plan – $99 per month
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
At the moment Pure Chat integrates with Zapier.
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
Page last modified
No Customer Support Software will be perfect enough to solve all the requirements of a company. Though main features of Freshdesk and Pure Chat should matter you should also carefully examine the integrations provided by a given product. Very often your team will already be working with some other B2B software in your company and it’s definitely more beneficial to go with software that integrate well with one another. If you do that you will be able to guarantee an effortless exchange of data between your teams and services, which can really reduce time devoted to migrating between one software and the other.