Compare Freshdesk vs. Pure Chat

Getting the ideal Customer Support Software for your business is essential to improving your company’s effectiveness. In our platform, it is simple to assess various solutions to see which one is the right software for your requirements. Here you can match Freshdesk vs. Pure Chat and check out their overall scores (9.8 vs. 8.9, respectively) and user satisfaction rating (98% vs. 98%, respectively). You can also look at the specifics of pricing, conditions, plans, services, tools, and more, and determine which software offers more benefits for your business. In general, choose the software that lets you to scale the features and price terms to address your business growth or lack of it. Those of you who are pressed for time or could use a Customer Support Software advice from our experts might want to try out these top choices for the current year: Freshdesk, LiveAgent, Samanage.



Pure Chat


Our Score

Our Score

9.8 ?

Our Score

8.6 ?

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

98% ?




Pricing Type

Monthly payment Free | Monthly payment | Annual Subscription

Detailed Review

Product Info

Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Pure Chat is a leading web-based software that allows businesses to be in touch with their customers at any time from anywhere.


USA, UK, Canada, China, Germany, India, Japan USA, International

Devices Supported

Windows Mobile

Company Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business

Available Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

At the moment Pure Chat integrates with Zapier.

Popular Customers

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef Forbes, Techno FAQ

Types of Support

Phone Live Support
Ticket Training
Live Support

Pricing Page

Learn more about Freshdesk pricing Learn more about Pure Chat pricing

Available Plans

Freshdesk offers five pricing plans, including an enterprise pricing plan and a free trial option that lets you test the app first. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (Free up to 3 agents, thereafter, $15 per month):

  • Email support
  • Phone support
  • Knowledge base

Blossom ($19 per agent billed annually or $25 monthly):

  • Social support
  • Community forums
  • Game mechanics

Garden ($35 per agent billed annually or $4 monthly):

  • Live chat
  • Multiple products
  • Multiple locations

Estate ($49 per agent billed annually or $59 monthly):

  • Enterprise reports
  • Portal customization
  • Custom agent roles

Forest ($89 per agent billed annually or $99 monthly):

  • IP whitelisting
  • Custom email servers


Pure Chat offers 4 pricing plans and a free version:

Free Plan

  • Unlimited users
  • 15 chats per month
  •  7-day chat History

Solo Plan – $10 per month

  • Includes 1 user
  • For 1 website  
  • Visitor tracking  
  • Unlimited chats
  • Native iOS & Android apps
  • 7-day chat history
  • SMS notifications  
  • Reports

Starter Plan (perfect for small businesses) – $20 per month

  • Includes 2 users
  • For up to 2 websites  
  • Visitor tracking  
  • Unlimited chats
  • Native iOS & Android apps
  • 30-day chat history
  • SMS notifications  
  • Reports
  • Integrations  

Business Plan (for growing businesses) – $50 per month

  • Includes 5 users
  • For up to 3 websites  
  • Visitor tracking  
  • Unlimited chats
  • Native iOS & Android apps
  • 90-day chat history
  • SMS notifications  
  • Reports
  • Integrations  

Growth Plan (enterprise pricing for large teams) – $100 per month

  • Includes 10 users
  • For up to 5 websites  
  • Visitor tracking  
  • Unlimited chats
  • Native iOS & Android apps
  • Unlimited chat history
  • SMS notifications  
  • Reports
  • Integrations  
  • Unbranded chat boxes  

Contact Address

311 California street,
San Francisco, CA 94104
13835 N Northsight Blvd,
Suite 205,
Scottsdale AZ, 85260

Vendor Email

Contact No.

+1 415 544 0700


Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification


  • Proactive chats and triggers
  • Transcriptions
  • Multi-chat management
  • Visitor information
  • Chat box assignment
  • SSL security
  • Canned response
  • Hosted chat boxes

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Popular Alternatives


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In case you are still having doubts about which service will work best for your company it may be a good idea to check out each service’s social metrics. These metrics are usually a way to see how popular every service is and how extensive is its online presence.For example, if you analyze Freshdesk LinkedIn account you’ll see that they are followed by 4163 users. In case of Pure Chat the volume of followers on their LinkedIn page is 152.