Compare Pure Chat vs. FreshdeskGetting the ideal Customer Support Software for your business is essential to improving your company’s effectiveness. In our platform, it is simple to assess various solutions to see which one is the right software for your requirements. Here you can match Freshdesk vs. Pure Chat and check out their overall scores (9.8 vs. 8.9, respectively) and user satisfaction rating (98% vs. 98%, respectively). You can also look at the specifics of pricing, conditions, plans, services, tools, and more, and determine which software offers more benefits for your business. In general, choose the software that lets you to scale the features and price terms to address your business growth or lack of it. In case you you have to quickly identify the optimal Customer Support Software according to our review team we recommend you check out one of these solutions: Samanage, LiveAgent, Freshdesk.
|Free | Monthly payment | Annual Subscription||Monthly payment|
Pure Chat is a leading web-based software that allows businesses to be in touch with their customers at any time from anywhere.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
|USA, International||USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish|
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
At the moment Pure Chat integrates with Zapier.
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
|Forbes, Techno FAQ||Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
|Types of Support|
Types of Support
|Learn more about Pure Chat pricing||Learn more about Freshdesk pricing|
Pure Chat offers two pricing plans:
Pro Plan – $99 per month
Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
| 13835 N Northsight Blvd, |
Scottsdale AZ, 85260
| 311 California street,|
San Francisco, CA 94104
|+1 415 544 0700|
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In case you are still having doubts about which service will work best for your company it may be a good idea to check out each service’s social metrics. These metrics are usually a way to see how popular every service is and how extensive is its online presence.For example, if you analyze Freshdesk LinkedIn account you’ll see that they are followed by 4163 users. In case of Pure Chat the volume of followers on their LinkedIn page is 152.