What is better Freshdesk or ProProfs Help Desk? When looking for the proper Customer Support Software for your business our recommendation is that you compare the functions, pricing, along with other crucial info concerning the product and vendor.
Here, you are able to see the parallels and differences between Freshdesk (overall score at 9.8 and user satisfaction at 100%) and ProProfs Help Desk (overall score at 8.5 and user satisfaction at 100%). It's also possible to check their specific modules, like features, plans, costs, terms, etc. Similarly, read the terms carefully for information on hidden costs, including, installation, separate helpdesk support, upgrade fees, cloud storage fees, and other similar charges.
Our experts made sure to review all popular Customer Support Software solutions that you can find on the market, but among all the ones we reviewed these three caught our special attention: Salesforce Essentials, Freshdesk, Salesforce Service Cloud.
Multi-channel support, including Facebook & Twitter
Multi-product/multi-brand Support
Community Portal with Idea Management & Voting
Leaderboard & gamification
Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
Multi-language & multi-time zone support
Satisfaction Surveys
Pricing Info
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Access to App Gallery
Email Channel
Knowledge Base
Standard Phone Channel
Basic Social Channel
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Sprout inclusions
Advanced Social Channel
Custom Domain Mapping
Satisfaction Surveys
Time Tracking
Custom Apps
Garden – $35 per agent/month (yearly) or $44 (monthly)
Blossom inclusions
Multilingual Helpdesk
Live Chat Channel
Ticket Templates
Community Forums
Scheduled Reports
Estate – $49 per agent/month (yearly) or $59 (monthly)
Multiple Products
Garden inclusions
Portal Customization
Custom Agent Roles
Shared Ownership
Enterprise Reports
Forest – $89 per agent/month (yearly) or $99 (monthly)
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Integrations
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
Facebook
Twitter
SugarCRM
Capsule
Harvest
Gmail Gadgets
Google tools
HelpOnClick
Snap Engage
iContact
Zoho CRM
Nimble
FetchFlow
Knowlarity
Highrise
Olark
Constant Check
Userlike
Magento
Woo Themes
OneSky
FreshPlugs
RESTful API
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
ProProfs Help Desk integrates with the following business systems and applications:
ProProfs Knowledge Base
ProProfs Chat
ProProfs Survey Maker
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution, resulting in better customer experience and immense customer satisfaction.
It may not always be sufficient to just compare Freshdesk and ProProfs Help Desk against each other. While useful functionalities, cost and customer comments are all crucial and should be included when making a final choice, you should also check out the recognition and awards claimed by each solution. Very often a less popular service may turn out to be a good choice that was distinguished with SaaS awards such as our Great User Experience Award which shows that in spite of limited market presence it’s a worthy contender to the products that rule the market.
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