Compare ProProfs Chat vs. FreshdeskThe ideal Customer Support Software is a service that can address your company’s unique needs. It is possible to identify which solution works really with your enterprise if you review different products before you decide which one is the best. For example, Freshdesk and ProProfs Chat are scored at 9.8 and 8.5, respectively, for all round quality and performance. Likewise, Freshdesk and ProProfs Chat have a user satisfaction rating of 100% and 100%, respectively, which indicates the general feedback they get from customers. Even better, reach put to a regular customer of the software and ask for their feedback concerning the solution in question. Users who want to save some time or need a Customer Support Software advice from our experts might want to try out these top choices for the current year: Samanage, Zendesk, Freshdesk.
|Free | Monthly payment | Annual Subscription||Monthly payment|
ProProfs Chat is a real-time chat software that you can easily integrate into your business website and instantly connect with your website visitors.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
|HorseSaddleShop, Lazy SHop, MilitaryCruiseDeals||Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
|List of Features|
List of Features
ProProfs Chat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
FREE – $0
BRONZE – Starts at $8/month when paid annually, $9 when paid monthly (1 operator)
SILVER- Starts at $15 when paid annually, $19 when paid monthly (2 operators)
GOLD – Starts at $32 when paid annually, $39 when paid monthly (2 operators)
ENTERPRISE – Starts at $149 when paid annually, $199 when paid monthly (Unlimited operators)
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
ProProfs Chat integrates with the following business systems and applicatons:
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
|Learn more about ProProfs Chat pricing||Learn more about Freshdesk pricing|
| 6800 Altamor Drive, |
Los Angeles, CA 90045
| 311 California street,|
San Francisco, CA 94104
|English, Chinese, German, Spanish, French, Portugese||English, Dutch, Polish, Turkish, Swedish|
|+1-855-776-7763||+1 (866) 832-3090|
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It may not always be sufficient to just compare Freshdesk and ProProfs Chat with each other. Although useful functionalities, cost and customer comments are all crucial and should be taken into account when making a final decision, you should also take a look at the recognition and awards merited by every solution. Frequently a less popular product may turn out to be a great choice that was distinguished with B2B awards such as our Supreme Software Award which shows that in spite of smaller market popularity it’s a significant contender to the services that dominate the market.