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Compare Freshdesk vs Pareto CRM

What is better Freshdesk or Pareto CRM? When looking for the best CRM Software for your business it is recommended that you evaluate the functions, prices, and other essential info concerning the product and vendor. Here, you are able to see the similarities and disparities between Freshdesk (overall score at 9.8 and user satisfaction at 100%) and Pareto CRM (overall score at 5.5 and user satisfaction at 100%).

It's also possible to examine their specific modules, like tools, plans, rates, terms, etc. What is more, analyze the terms thoroughly for information on extra charges, such as, installation, separate support plan, upgrade fees, disk space fees, and other similar charges.

Users who don't have much time or could use a Customer Support Software advice from our experts may want to examine these top choices for the current year: Zendesk, Freshdesk, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 5.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $17

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Project Management
  • Client Management
  • Ticket Support
  • Time Tracking
  • Calendar Management
  • Internal Messaging
  • Payments
  • Invoices
  • Quotations
  • Dashboard
  • File Sharing
  • Reporting

Pricing Info

Depending on the number of users, Pareto CRM offers four SMB and enterprise pricing plans to consider. Give the details a look, and choose the option that works the best for your business:

Freelancer – $17/month

  • 1 to 3 users
  • All Features
  • Unlimited projects
  • Unlimited free clients
  • 3GB space

Start-up – $53/month

  • Up to 10 users
  • All Features
  • Unlimited projects
  • Unlimited free clients
  • 10GB space

Small Business – $89/month

  • Up to 15 users
  • All Features
  • Unlimited projects
  • Unlimited free clients
  • 15GB space

Large Team – $149/month

  • Up to 30 users
  • All Features
  • Unlimited projects
  • Unlimited free clients
  • 30GB space

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Pareto CRM integrates with the following business systems and applications:

  • Stripe
  • PayPal
  • 2CheckOut
  • Authorize.net

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Pareto CRM is a simple, yet effective CRM & project management tool for SMBs that want to manage their projects, set measurable goals and track progress better.

Company Email

info@paretocrm.com

Contact No.

Company's Address

Tohu 10-13
Tallinn 12013
Estonia

In the event you are still having second thoughts about which solution will perform best for your business it may be a good idea to analyze each service’s social metrics. Such metrics are quite often a sign of how popular every software is and how wide is its online presence. For instance, in case of Facebook Freshdesk has 67649 likes on their official profile while Pareto CRM profile is liked by 4 people.

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