Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Microsoft’s Parature platform helps to build knowledge, provide self-service support, and manage multi-channel interactions.
|Learn more about Freshdesk pricing||Learn more about Parature pricing|
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
Parature supports the following integrations:
|+1 (866) 832-3090||(877) GO-PARATURE|
|English, Dutch, Polish, Turkish, Swedish||English|
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
Contact the vendor directly for a price quote.
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|Types of Support|
Types of Support
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef||Coremetrics, Elsevier, ExtendMedia, Florida Virtual School, Hitachi Data Systems|
| 311 California street,|
San Francisco, CA 94104
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No Customer Support Software will be perfect enough to solve all the needs of a business. Even though core functionalities of Freshdesk and Parature are important you should also carefully study the integrations offered by a given product. Quote frequently you will already be making use of some other SaaS software in your company and it’s much more beneficial to select products that integrate well with one another. With that approach you can be certain of a reliable transfer of data between your teams and apps, which can considerably reduce time devoted to migrating between one solution and the other.