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Compare Freshdesk vs. Parature

Getting the best Customer Support Software for your business is hard with so many functions, options, and terms to check. On the other hand, using our review platform will make it possible for you to streamline the selection process by reading all crucial solutions in one place. As an illustration, you can match Freshdesk and Parature for their tools and overall scores, in this case, 9.8 and 7.2, respectively. Furthermore, you can compare which product has higher general user satisfaction rating: 100% (Freshdesk) and 98% (Parature) to learn which software is the better choice for your business. Don’t simply buy the service with the lowest price, but the service that gives the best value for your money. We are aware that not all businesses have the time to examine a wide range of various solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Salesforce Essentials, Zendesk, Freshdesk.
Software

Freshdesk

VS

Parature

VS

Freshdesk screenshot Parature screenshot
Pricing Page

Score

Our Score

9.8 ?

Our Score

7.2 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

98% ?

Price

Price

free

by quote

Pricing Model

Pricing Model

Monthly payment Quote-based
Full Review

Full Review

General Info

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Microsoft’s Parature platform helps to build knowledge, provide self-service support, and manage multi-channel interactions.
Useful Links
Company Email

Company Email

support@freshdesk.com support@parature.com
Pricing Page

Pricing Page

Learn more about Freshdesk pricing Learn more about Parature pricing
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
iPhone/iPad
Mac
Available Integrations

Available Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Parature supports the following integrations:

  • Salesforce Sales Cloud
  • Microsoft Dynamics CRM Online
  • Twitter
Features

Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Parature FEATURES

  • Custom branded portal
  • Customer self-service portal
  • Customer surveys and feedback
  • Guided workflows and actions
  • Integrated live chat tool
  • Knowledgebase search/suggest
  • Mobile support portal
  • Multichannel interaction management
  • Multimedia-enhanced articles
  • Multi-site content publishing options
  • Parature Facebook portal
  • Personalized support responses
  • Ratings and related topics
  • Search-optimized article content
  • SEO optimization portal
  • Social media support
  • Ticket management
  • Unified agent desktop
  • Unified knowledgebase
Contact Phone

Contact Phone

+1 (866) 832-3090 (877) GO-PARATURE
Languages Supported

Languages Supported

English, Dutch, Polish, Turkish, Swedish English
Cost Details

Cost Details

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Contact the vendor directly for a price quote. 

Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Popular Customers

Popular Customers

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef Coremetrics, Elsevier, ExtendMedia, Florida Virtual School, Hitachi Data Systems
Vendor's Address

Vendor's Address

311 California street,
San Francisco, CA 94104
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QUICK LINKS

QUICK LINKS

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No Customer Support Software will be perfect enough to solve all the needs of a business. Even though core functionalities of Freshdesk and Parature are important you should also carefully study the integrations offered by a given product. Quote frequently you will already be making use of some other SaaS software in your company and it’s much more beneficial to select products that integrate well with one another. With that approach you can be certain of a reliable transfer of data between your teams and apps, which can considerably reduce time devoted to migrating between one solution and the other.