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Compare Freshdesk vs Odoo

What is better Freshdesk or Odoo? Comparing Freshdesk and Odoo, you can easily see which CRM Software product is the more effective choice. This means that your company can get the most productive and useful program. You can check the specifics, including available tools, pricing, plans offered by each vendor, offer conditions, etc.

We also let you evaluate their all round scores to know which one looks to be more suitable. Freshdesk has 9.8 points for overall quality and 100% rating for user satisfaction; while Odoo has 9.0 points for overall quality and 96% for user satisfaction. Likewise, you can also assess which vendor is more credible by sending an an email question to both vendors and see which vendor replies faster.

We realize that not all companies have enough time to scrutinize dozens of various solutions, so we prepared a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from €20

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Website Edition
  • Accounting
  • CRM
  • MRP
  • E-Commerce
  • eSignature
  • Inventory Management
  • Marketing
  • Point of Sale
  • Project Management
  • Sales Management
  • Automated Stock Update
  • Automated Calendar
  • Automated Invoicing
  • Leave Management
  • Timesheets
  • Reporting
  • Efficient Integrations
  • Customer Support

Pricing Info

Odoo ERP comprises over 30 applications, solutions, and extras, each with separate monthly fees. The basic pricing model charges the user with a monthly fee (10 Euro) plus the cost of the apps that are used. However, there are apps, for example Accounting and Billing, that can be used for free by any number of users without additional charge for zero total monthly cost per month. You can visit Odoo’s pricing page that provides a calculator so can match users and apps that you need and know how much you need to pay each month or for the whole year if you prefer.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

WWF, COX, Toyota, Danone

Integrations

Odoo integrates with a large number of systems and applications. The most popular integrations are as follows:

  • Ebay
  • DHL
  • Ups
  • Ogone

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Odoo is a software platform that covers all sorts of business operations, from project management, CRM, and HR to inventory control and omnichannel sales.

Company Email

Contact No.

Company's Address

Avenue Edmond Van Nieuwenhuyse, 5 (Serenitas building)
1160 Brussels
Belgium

It may not always be sufficient to just compare Freshdesk and Odoo with one another. Although reliable tools, cost and customer experience are all important and should be taken into account when making a final choice, you should also take a look at the recognition and awards merited by every solution. Very often a less popular solution may turn out to be an excellent choice that was distinguished with B2B awards such as our Exceptional Customer Support Award which reveals that in spite of lesser market popularity it’s a significant rival to the solutions that dominate the market.

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