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Compare Freshdesk vs NetHunt CRM

What is better Freshdesk or NetHunt CRM? Assessing products for the top CRM Software doesn't have to be tough. On our review platform, we enable you to match Freshdesk and NetHunt CRM and right away evaluate their varying features. We allow you to examine their features, supported devices, level of support, pricing rates, terms, and much more.

You can even assess their overall score (9.8 for Freshdesk vs. 8.0 for NetHunt CRM) and overall customer satisfaction level (100% for Freshdesk vs. 100% for NetHunt CRM). Take your time and examine your leading options and determine which one is ideal for your company. Likewise, you must check the vendor’s business viability; are they reliable and will they still be on the market in the future?

We did our best to review all popular Customer Support Software solutions available out there, but among them these three deserved our special attention: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $24

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Pricing Info

NetHunt CRM pricing is based on a per-user monthly subscription.

It includes a Free plan and a 14 days free trial option of a Professional plan.

Free Plan – $0

For 1-2 users

  • Unlimited Folders
  • Unlimited Custom Fields
  • Unlimited Saved Views
  • Unlimited Follow-ups
  • 2 500 Records
  • 200 Mass Mail Emails
  • 200 Tracked Emails
  • 200 Tracked Links
  • Reporting
  • Mobile Apps
  • API and Zapier Integration

Professional Plan – $24

For Unlimited Users

Everything from the Free plan, PLUS:

  • 25 000 Records
  • 2 000 Mass Mail Emails (per day)
  • Unlimited Email Tracking
  • Unlimited Link Tracking
  • Advanced Permissions Management
  • Google Drive Integration
  • Google Calendar Integration
  • Advanced Reporting

Enterprise Plan – $48

Everything from the Professional plan, PLUS:

  • 250 000 Records
  • Dedicated Manager
  • Custom Development

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

NetHunt CRM integrates with the following business systems and applications:

  • Gmail
  • G Suite Apps
  • Zapier

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

NetHunt CRM is a versatile and affordable solution for any company that's using Gmail and Google Apps.

Company Email

info@nethunt.com

Contact No.

Company's Address

Irynynska St, 5/24
Kyiv, Kyyiv 01034
Ukraine

Both Freshdesk and NetHunt CRM were tested by a team of reliable SaaS experts who prepared a thorough study of all key aspects of every service. Their total score was calculated using our unique SmartScore model that gives a separate partial score to every element like: main features, customer support, mobile device support, security, user satisfaction and reviews in other media. Here at FinancesOnline we are aware that useful features are not the only aspect crucial to a company so we make an effort to pay attention to all aspects of a solution prior to coming up with its final rating.

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