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Compare Freshdesk vs NetHunt CRM

What is better Freshdesk or NetHunt CRM? If you wish to have a easy way to decide which CRM Software product is better, our unique system gives Freshdesk a score of 9.8 and NetHunt CRM a score of 8.4 for total quality and performance. Furthermore, Freshdesk is rated at 100%, while NetHunt CRM is rated N/A% for their user satisfaction level.

You can also examine their product details, such as functions, tools, options, plans, prices, and many more. Check if the application can customize some of its workflows to guarantee the software complements your own business procedures.

We are aware that not all companies have enough time to examine dozens of different solutions, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Salesforce Service Cloud, Freshdesk, Zendesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Expert's Choice Award and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $24

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

CRM Essentials

  • Contact Management
  • Deal Management
  • Opportunities Management
  • Multi-Pipeline Support
  • Saved Filters
  • Data Import and Export
  • Call Logging
  • Meeting Note-Taking

CRM Customization

  • Custom Form Fields
  • Custom Filter Options
  • Custom Folders

Productivity and Automation

  • Email Logging Automation
  • Email Tracking
  • Email Link Tracking
  • Follow-Up Automation
  • Bulk Updating
  • Merging Contacts
  • Native Mobile Applications

Email Campaigns

  • Bulk Messaging
  • Personalization
  • HTML Templates Importing
  • Campaign Analytics

Administrative Tools

  • Permission Settings
  • Custom User Roles

Integrations

  • Gmail Chrome Extension
  • Google Hangouts Integration
  • Google Calendar Integration
  • Google Drive Integration
  • Zapier Integration
  • API Capabilities

Pricing Info

NetHunt CRM offers budget-friendly paid plans for businesses of all sizes. These are all bundled depending on how extensive you need your CRM platform to be. In case you are not yet ready to commit to their paid plans, the vendor offers a 14-day free trial for your convenience.

 

Professional Plan – $24/user per month (annual subscription)/ $30/user per month (monthly subscription) 
G SUITE INTEGRATION

  • Gmail Chrome Extension
  • Google Calendar
  • Google Drive
  • Google Hangouts Chat
  • Google Contacts Sync (daily sync)

CRM ESSENTIALS

  • NetHunt Web App
  • Contact Management
  • Deals & Opportunities Management
  • Multiple Pipelines
  • Saved Filter and Views
  • Folders
  • Data Import & Export
  • Call Logs & Meeting Notes

CRM CUSTOMIZATION

  • Custom Fields
  • Custom Folders
  • Custom Filters & Views

PRODUCTIVITY AND AUTOMATION

  • Automated Email Logging
  • One-Click Leads Capture
  • @Mentions
  • Email Open Tracking
  • Email Link Tracking
  • Follow-ups
  • Bulk Update
  • Duplicates management
  • Mobile Access
  • Reporting Dashboard

EMAIL CAMPAIGNS

  • Unlimited Bulk Email Campaigns
  • Email Personalization
  • Email Templates – 10 templates
  • HTML Templates Import
  • Basic Campaign Analytics
  • NetHunt SMTP server (additional fees)

ADMIN

  • Permissions & Visibility Settings
  • Custom Roles – 5 custom roles
  • Required fields

INTEGRATIONS

  • Zapier Integration
  • API Access

SUPPORT

  • Self-Service Support
  • Online Support
  • On-boarding Assistance

Professional Plus – $28/user per month (annual subscription)/ $34/user per month (monthly subscription) 

  • Everything from the Professional plan
  • 10 Workflow Automations (coming soon)
  • 25 Email Templates
  • LinkedIn Integration
  • Team Performance Analytics
  • Phone Support

Enterprise Plan – $48/user per month (annual subscription)/ $60/user per month (monthly subscription)

  • Everything from the Professional Plus plan
  • 100 Workflow Automation (coming soon)
  • Unlimited Email Templates
  • Unlimited Custom Roles
  • Customer Success Manager
  • Custom Development

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

NetHunt directly integrates with:

  • Gmail
  • Google Contacts
  • Google Drive and Shared Drive
  • Google Calendar
  • Google Meet
  • Google Hangout
  • LinkedIn and Sales Navigator
  • Zapier

NetHunt CRM also comes with an API tool that allows integration with a wide variety of third-party applications. 

 

 

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A versatile and affordable SaaS product that reinforces your Gmail account and Google Apps with the essential customer relationship management features.

Company Email

info@nethunt.com

Contact No.

Company's Address

Irynynska St, 5/24
Kyiv, Kyyiv 01034
Ukraine

Please note that even though both Freshdesk and NetHunt CRM may provide an outstanding array of features every product may be created for a different business size. If you are studying different apps you should pay attention to a company size they are meant for. Specific features could scale up well for large enterprises but if you have a small or medium business it’s often better to stay away from paying for complex functionalities that you might never actually use.

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