Compare My Work Scheduler vs. Freshdesk

If you want a competent Customer Support Software product for your company you need to take time to assess a wide range of options. It doesn’t have to be complex, and can be as simple as matching their functionalities in a table like the one below. You will also get a good idea how each product works. For example, on this page you can see Freshdesk’s overall score of 9.8 and compare it against My Work Scheduler’s score of 8.0; or Freshdesk’s user satisfaction level at 100% versus My Work Scheduler’s 96% satisfaction score. The contrast will allow you to identify the good and bad points of each software, and decide which matches your requirements better. On top of the robust features, the solution that is easy to understand and use is always the better choice. Those of you who want to save some time or need a Customer Support Software recommendation from our team may want to try out these top choices for this year: Freshdesk, LiveAgent, Samanage.
Comparison

My Work Scheduler

VS

Freshdesk

VS

My Work Scheduler screenshot Freshdesk screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

9.8 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

100% ?

Price

Price

$9.98

$19

Price Scheme

Price Scheme

Monthly payment
Complete Review

Complete Review

General Description

General Description

My Work Scheduler is a customizable and flexible customer scheduling platform hosted in cloud, and designed to meet the needs of professional freelancers and small businesses.
Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Useful Links
Support Types

Support Types

Phone Live Support
Training
Phone Live Support
Ticket Training
Contact Address

Contact Address

311 California street,
San Francisco, CA 94104
Email Address

Email Address

support@freshdesk.com
Integrations

Integrations

Currently. the software integrates with well with Google Maps.

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Popular Customers

Popular Customers

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Contact Phone

Contact Phone

+1 415 544 0700
List of Features

List of Features

My Work Scheduler FEATURES

  • Simplified customer scheduling
  • Calendar scheduling
  • Drag-and-drop time slots
  • Daily schedule transfer
  • Remote access
  • Email and text communication
  • Search and report
  • Customer account management
  • Simplified administration
  • Staff account management
  • Dashboard for easy access
  • Email marketing
  • Data security
  • Paperless job service
  • In-cloud deployment
  • Mobile optimization
  • Efficient customer support

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
Client Types

Client Types

Small Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Available Plans

Available Plans

My Work Scheduler has an interesting pricing scheme, where business, ultimate, and for enterprises pricing depend exclusively on the number of users you want to include. You can check the price for your team directly on the website (contact them for teams larger than 30 members), or use the 30-days free trial to examine the product in advance. Note that the features and benefits are the same in the Business, Enterprise, and Ultimate package, and the only factor is the size of your team.

Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription
Languages

Languages

USA, UK, Canada, International, China, Germany, India, Japan USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish
Pricing Page

Pricing Page

Learn more about My Work Scheduler pricing Learn more about Freshdesk pricing
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QUICK LINKS

QUICK LINKS

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When you select a app that you believe will work best for your business you shouldn’t only pay attention to what experts have to say about it. Very often individual experience with the app may be different, depending on your own goals and needs. That’s why in our reviews we also provide our User Satisfaction Rating for each service to give you a reliable impression of how real users of Freshdesk and My Work Scheduler estimate their experience with the software. Our algorithm is built around complex analysis of product mentions on other sites, social media as well as blogs, so you are going to get a complete and reliable picture of what other customers think about every app. In this case Freshdesk has a total satisfaction rating at 100% while for My Work Scheduler 96% of users express they had an enjoyable experience with it.