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Compare Freshdesk vs Movegistics CRM

What is better Freshdesk or Movegistics CRM? Reviewing products to get the best CRM Software doesn't have to be hard. On our review platform, you can easily match Freshdesk and Movegistics CRM and right away see their varying features. We allow you to check their capabilities, supported devices, level of support, pricing rates, terms, plus more.

You may also review their overall score (9.8 for Freshdesk vs. 6.7 for Movegistics CRM) and overall customer satisfaction level (100% for Freshdesk vs. 100% for Movegistics CRM). Spend some time and examine your best options and find out which one is right for your company. Similarly, you have to consider the vendor’s background; are they reliable and will they still be on the market in a few years time?

At this time, the top solutions in our Customer Support Software category are: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 6.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Automatic Lead Capture
  • Automatic Lead Assignment
  • CPQ Functions
  • Job Estimates
  • Online Contracts
  • Electronic Signature Capture
  • Custom Estimates
  • Mobile Surveys
  • Phone Surveys
  • Customer Portal
  • Daily Assignments Chart
  • Storage Management
  • Truck Loads Management
  • Sea & Air Shipments
  • Consolidations
  • Rate Requests to Global Agents
  • Worldwide Agents, Ports, & Airports
  • Receivables & Payables
  • Workflow-Based Billing
  • Data Export
  • Reporting & Analytics
  • Multi-Currency Capabilities

Pricing Info

Movegistics CRM offers the following SMB and enterprise pricing packages for users to choose from.  These are promotional rates and apply only to new subscribers. For more information about the subscription packages, contact sales by phone, email, or web form.

Smart Mover – $79.00/month

  • Up to 3 Users
  • Unlimited Estimates
  • Support
  • Online Training
  • Secure AWS Hosting with High Availability
  • 60-Day Money-Back Guarantee

Pro Mover – $199.00/month

  • Up to 10 Users
  • Unlimited Estimates
  • Support
  • Online Training
  • Secure AWS Hosting with High Availability
  • 60-Day Money-Back Guarantee

Smart Mover – $299.00/month

  • Unlimited Users
  • Unlimited Estimates
  • Support
  • Online Training
  • Secure AWS Hosting with High Availability
  • 60-Day Money-Back Guarantee

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Movegistics CRM integrates smoothly with the following third-party solutions and applications.  Companies requiring custom integrations can request for support for a fee. To learn more about the service, email or phone the sales team.

  • Google Maps
  • Google Calendar
  • Net
  • QuickBooks Online
  • Adobe EchoSign

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A web-based logistics software with CRM and CPQ functions for moving companies.

Company Email

info@netensity.com

Contact No.

Company's Address

Netensity Corp.
4435 Enterprise Street
Fremont CA 94538
USA

Both Freshdesk and Movegistics CRM were evaluated by a group of reliable SaaS experts who conducted a full examination of all important aspects of each app. Their ultimate rating was prepared with unique SmartScore system that gives a separate partial score to every component like: main features, customer support, mobile device support, security, client satisfaction as well as market presence. We are aware that useful features are not the only aspect essential to a company so we make sure we pay attention to all sides of a service before calculating its final rating.

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