Compare Freshdesk vs. Mojo HelpdeskA great way to find the appropriate Help Desk Software product for your company is to evaluate the solutions against each other. Here you can compare Freshdesk and Mojo Helpdesk and see their capabilities compared contrastively to help you pick which one is the better product. Also, you can examine their overall ratings, for instance: overall score (Freshdesk: 9.8 vs. Mojo Helpdesk: 8.3) and user satisfaction (Freshdesk: 98% vs. Mojo Helpdesk: 98%). Analyze their distinctive features and similarities and find out which one outperforms the other. Similarly anticipate the state of what your business will be in years to come; will your business outgrow the app in the next 3-5 years? We are aware that not all people have the time to scrutinize a large number of various products, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Samanage, Freshdesk, LiveAgent.
|Monthly payment||Monthly payment|
Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
A simple helpdesk app with a “Google-like” interface for customer support and internal task tracking where requests are centralized, assorted, and quickly assigned for processing.
|List of Features|
List of Features
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|+1 415 544 0700||1 512 346 0360|
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef||Toshiba, Harvard University, Miramax Films, San Antonio Spurs|
| 311 California street,|
San Francisco, CA 94104
| 9020 N. Capital of Texas Hwy|
Great Hills Corp Ctr 1-365
Austin, Tx 78759 - USA
|Learn more about Freshdesk pricing||Learn more about Mojo Helpdesk pricing|
Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
Mojo Helpdesk offers a free trial plan for 30 days. You do not need a credit card for the trial version. It currently has four plans:
Enterprise Plus: $149/month
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish||USA, UK, Canada, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East|
|Types of Support|
Types of Support
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Almost as crucial as useful features and user support quality are pricing options offered by Freshdesk and Mojo Helpdesk. While price should not be the sole element it’s without a doubt a significant thing to consider. You should count on a flexible pricing package that can be matched with your company size and easily scaled up when your business develops. Make sure you don’t pick plans that have extra features that you won’t use and always try to get in touch with the vendor directly because enterprises can usually count on discounts. You should also check out a free trial or demo of each app to spend at least some time working with it. It’s a helpful experience that doesn’t require you to invest any money and gives you a solid overview of what it’s like to work with Freshdesk and Mojo Helpdesk.