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Compare Freshdesk vs Mogo CRM

What is better Freshdesk or Mogo CRM? Getting the right CRM Software product is as easy as evaluating the strong and weaker functions and terms offered by Freshdesk and Mogo CRM. Here you can also match their total scores: 9.8 for Freshdesk vs. 7.2 for Mogo CRM. Or you can look at their general user satisfaction rating, 100% for Freshdesk vs. 100% for Mogo CRM.

We suggest that you put some effort and study their specific functions and figure out which one is the better choice for your business. Moreover. remember to consider your company’s or industry’s unique case, for example, a multilingual solution for a global staff or a mobile version to help you work away from your office.

If you have to quickly decide on the top Customer Support Software according to our review team we advise you check out these solutions: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Custom Branding
  • Contact Management
  • Product Management
  • Organization Management
  • ERP integration of Accounts, Contacts, Products, Quotes and Orders
  • Storage
  • Custom Fields
  • Number of records
  • API Access
  • Accounts Management
  • Order Management
  • Helpdesk and Support
  • Case Management
  • Sales Forecasting
  • Note Types( + custom)
  • One Click Appointments and Conference Calls
  • Automatic Call Notes Recording

Pricing Info

Mogo CRM provides three priced editions and a free version as well.

Free

  • Contact management
  • 500MB storage

Premium – $12/month

All Free Features plus:

  • 1GB storage
  • Custom Branding
  • Product Management
  • Organization Management

Business – $48/month

All Premium features plus:

  • 5GB storage
  • API Access
  • Accounts Management
  • Order Management
  • Helpdesk and Support
  • Case Management
  • Sales Forecasting
  • Note Types( + custom)
  • One-Click Appointments and Conference Calls
  • Automatic Call Notes Recording

Enterprise – $96/month

All Business features plus

  • Unlimited Storage
  • Unlimited Custom Fields
  • ERP integration of Accounts, Contacts, Products, Quotes and Orders

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Pygmalion. Santa Fe Way, Hatch Realty, Navigos

Integrations

Mogo CRM supports integrations with the following business systems and applications:

  • Gmail
  • Google Contracts
  • Google Calendar
  • Google Docs
  • Google Sites
  • Google Voice
  • Google Hangouts
  • MS Lync
  • Skype
  • SAP
  • Oracle
  • LinkedIn
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Available Support

email

phone

live support

training

tickets

General Info

Mogo CRM makes it easy for users to communicate, collaborate, socialize, and close deals faster compared to traditional CRM platforms.

Company Email

Contact No.

Company's Address

1901 Harrison St, Ste. 1100 PMB# 5
Oakland CA 94612-3648

You should keep in mind that even though both Freshdesk and Mogo CRM may have a top quality range of features each service may be created for a different company size. If you are analyzing various solutions you may want to pay attention to a company type they are aimed at. Some functionalities could scale up effectively for large enterprises but if you own a small or medium business it’s usually more sensible to stay away from paying for customized features that you may never have a chance to use.

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