Compare Mila vs. Freshdesk

A great way to find the right Customer Support Software product for your firm is to compare the solutions against each other. Here you can compare Freshdesk and Mila and see their features compared contrastively to help you decide on which one is the better product. Also, you can examine their overall ratings, for instance: overall score (Freshdesk: 9.8 vs. Mila: 8.0) and user satisfaction (Freshdesk: 100% vs. Mila: 97%). Examine their distinctive features and similarities and see which one outperforms the other. Similarly think about what your business will be in years to come; will your business outgrow the app in the next 3-5 years? We did our best to review all popular Customer Support Software products that you can find out there, but among all the ones we reviewed these three caught our special attention: Samanage, LiveAgent, Freshdesk.
Product

Mila

VS

Freshdesk

VS

Mila screenshot Freshdesk screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

9.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

100% ?

Price

Price

€4,99

$19

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment
Full Review

Full Review

Product Info

Product Info

Mila is a networking system that allows users to organize their contact lists, and sync them into any marketing, sales, or CRM program.
Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Quick Links
Available Features

Available Features

Mila FEATURES

  • Google Sing In
  • Inbox Auto-Scan
  • Automated syncing
  • Contact Tracking
  • Contact Info Modification
  • Sorting Contacts to Lists

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Info

Pricing Info

Mila offers several SMB and enterprise pricing plans adjusted to the different number of contacts you wish to include. A free trial is also available.

Give the details a look, and select your plan:

  • Over 300 contacts managed = € 4,99
  • Over 1000 contacts managed = € 7,50
  • Over 2.000 contacts managed = € 10
  • Over 3.000 contacts managed = € 15
  • Over 4.000 contacts managed = € 20
  • Over 5.000 contacts managed or more = € 25

Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription
Phone No.

Phone No.

+31 (0)20-261-47-39 +1 415 544 0700
Available Languages

Available Languages

USA, UK, Canada, International USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish
Business Size

Business Size

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Vendor Email

Vendor Email

support@freshdesk.com
Vendor's Address

Vendor's Address

Singel 542
1017 AZ Amsterdam
Netherlands
311 California street,
San Francisco, CA 94104
Pricing Details

Pricing Details

Learn more about Mila pricing Learn more about Freshdesk pricing
Supported Integrations

Supported Integrations

Mila integrates with the following business systems and applications:

  • Pipedrive
  • MailChimp
  • Eventbrite
  • Highrise
  • Gmail
  • Zapier
  • Facebook
  • Twitter
  • LinkedIn

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Prominent Clients

Prominent Clients

The Things Network, UPRISE festival Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Available Support

Available Support

Phone
Phone Live Support
Ticket Training
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t count on simply a wide array of features and flexible pricing plans from a well-known Customer Support Software. Almost as essential as key features is a top-notch customer support. You want to make sure that in a situation where you have any questions about Freshdesk or Mila, or you run into a problem, or maybe you’ll need to request a specific update or feature beneficial to your team you can count on a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are available. What is more, it’s a significant advantage if you are able to enjoy personal training or at least an FAQ you can use.