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Compare Freshdesk vs Maximizer CRM

What is better Freshdesk or Maximizer CRM? You can use our scoring system to help you get a general idea which CRM Software product is better for your business. For overall product quality, Freshdesk received 9.8 points, while Maximizer CRM received 8.5 points. At the same time, for user satisfaction, Freshdesk scored 100%, while Maximizer CRM scored 99%.

Information regarding their functions, tools, supported platforms, customer support, etc. are given below to help you get a more accurate review. Remember to get only the functions your company needs to avoid wasting cash for tools that you won’t be using.

Our team put a lot of effort to prepare reviews of all popular Customer Support Software products available out there, but among all the ones we reviewed these three deserved our special attention: Salesforce Service Cloud, Zendesk, Freshdesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Expert's Choice Award and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $60

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Account & contact management
  • Business Intelligence
  • Quotes & order management
  • Reports & dashboards
  • Options to access the Web & mobile devices
  • Customer service management
  • Campaign management
  • Email marketing
  • Email templates
  • File sharing
  • Document management
  • Lead management
  • Integrations
  • Mobile access
  • Sales forecasting
  • Sales force automation
  • Sales pipeline management
  • Case management
  • Time management
  • Task management & automation
  • Mobile apps
  • Alerts & notifications
  • Calendar
  • Audit log
  • Web forms
  • Analytics
  • Multi-lingual & multi-currency

Pricing Info

Maximizer CRM offers two pricing packages:

Maximizer CRM: $60/user/month (billed annually)

  • Sales, Marketing and Customer Service Modules
  • Pre-built and Customizable Reports
  • Mobile Access, Outlook/Word/Excel Integration
  • Our Cloud or Your Cloud
  • English or French

Wealth Manager: $65/user/month (billed annually)

  • Sales, Marketing and Customer Service Modules
  • Pre-built and Customizable Reports
  • Mobile Access, Outlook/Word/Excel Integration
  • Our Cloud or Your Cloud
  • English

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Radisson, Nestle, Hallmark, Sterling Mutuals Inc.

Integrations

Maximizer CRM supports the following integrations:

  • Microsoft
  • MailChimp
  • HubSpot
  • Vineyardsoft
  • Advisor WebsitesTM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Maximizer is a simple, accessible and adaptable CRM solution with instant access to the entire history of customers and prospects.

Company Email

info@maximizer.com

Contact No.

Company's Address

208 W. 1st Avenue,
Vancouver, BC V5Y 3T2,
Canada

No CRM Software will be perfect enough to cater to all the requirements of a specific team. Though key functionalities of Freshdesk and Maximizer CRM are important you should also thoroughly analyze the integrations offered by every product. Very often your team will already be making use of various kinds of B2B software in your company and it’s much better to select services that integrate well with one another. With that approach you will be able to be certain of a reliable exchange of information between your teams and services, which can really reduce time wasted on migrating between one software and the other.

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