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Compare Maximizer CRM vs. Freshdesk

If you want an effective CRM Software product for your business you need to remember to examine a wide range of alternatives. It doesn’t have to be complicated, and can be as straightforward as matching their traits in a table like the one below. You will also get a quick idea how each product works. As an example, on this page you can find Freshdesk’s overall score of 9.8 and compare it against Maximizer CRM’s score of 8.5; or Freshdesk’s user satisfaction level at 100% versus Maximizer CRM’s 99% satisfaction score. The comparison will help you find out the pros and cons of each application, and choose which one suits you requirements better. On top of the robust features, the solution that’s simple to grasp and use is always the better option. At the moment, the most popular products in our Customer Support Software category are: Freshdesk, Zendesk, Salesforce Essentials.
Product

Maximizer CRM

VS

Freshdesk

VS

Maximizer CRM screenshot Freshdesk screenshot
Pricing Page

Our Score

Our Score

8.5 ?

Our Score

9.8 ?

Client Experience

Client Experience

Client Experience

99% ?

Client Experience

100% ?

Price

Price

$60

free

Pricing Model

Pricing Model

Annual Subscription Monthly payment
Full Review

Full Review

General Info

General Info

Maximizer is a simple, accessible and adaptable CRM solution with instant access to the entire history of customers and prospects.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Useful Links
Prominent Clients

Prominent Clients

Radisson, Nestle, Hallmark, Sterling Mutuals Inc. Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Vendor's Address

Vendor's Address

208 W. 1st Avenue,
Vancouver, BC V5Y 3T2,
Canada
311 California street,
San Francisco, CA 94104
Pricing Page

Pricing Page

Learn more about Maximizer CRM pricing Learn more about Freshdesk pricing
Integrations

Integrations

Maximizer CRM supports the following integrations:

  • Microsoft
  • MailChimp
  • HubSpot
  • Vineyardsoft
  • Advisor WebsitesTM

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Languages Supported

Languages Supported

English English, Dutch, Polish, Turkish, Swedish
Contact Phone

Contact Phone

+1-604-601-8000 +1 (866) 832-3090
Email Address

Email Address

info@maximizer.com support@freshdesk.com
Cost Details

Cost Details

Maximizer CRM offers two pricing packages:

Maximizer CRM: $60/user/month (billed annually)

  • Sales, Marketing and Customer Service Modules
  • Pre-built and Customizable Reports
  • Mobile Access, Outlook/Word/Excel Integration
  • Our Cloud or Your Cloud
  • English or French

Wealth Manager: $65/user/month (billed annually)

  • Sales, Marketing and Customer Service Modules
  • Pre-built and Customizable Reports
  • Mobile Access, Outlook/Word/Excel Integration
  • Our Cloud or Your Cloud
  • English

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Types of Clients

Types of Clients

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
List of Features

List of Features

Maximizer CRM FEATURES

  • Account & contact management
  • Business Intelligence
  • Quotes & order management
  • Reports & dashboards
  • Options to access the Web & mobile devices
  • Customer service management
  • Campaign management
  • Email marketing
  • Email templates
  • File sharing
  • Document management
  • Lead management
  • Integrations
  • Mobile access
  • Sales forecasting
  • Sales force automation
  • Sales pipeline management
  • Case management
  • Time management
  • Task management & automation
  • Mobile apps
  • Alerts & notifications
  • Calendar
  • Audit log
  • Web forms
  • Analytics
  • Multi-lingual & multi-currency

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
Available Support

Available Support

Phone
Training
Phone Live Support
Ticket Training
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QUICK LINKS

QUICK LINKS

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Every time you compare different CRM Software solutions you shouldn’t simply analyze their features list and provided pricing packages. Consider that the solution must be meeting your standards and team so the more flexible their offer the better. Check what platforms are supported by Freshdesk and Maximizer CRM and make sure you will obtain mobile support for whichever devices you use in your company. You should also find out which languages and geographies are supported, as this may be a key element for many businesses.