|Monthly payment||Monthly payment | Quote-based|
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
A customer support platform based in the cloud and designed to specifically help business manage inbound email and social media inquiries.
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
| 311 California street,|
San Francisco, CA 94104
| 23 Manor Pl|
Edinburgh EH3 7DX
|+1 (866) 832-3090||+44 131 564 1100|
|English, Dutch, Polish, Turkish, Swedish||English|
|Learn more about Freshdesk pricing||Learn more about Logicalware MailManager pricing|
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
LogicalWare’s Mail Manager platform is offered in three plans priced competitively and loaded with features that will drastically improve customer service capabilities. A 30-day free trial option is available and carries all MailManager functionalities.
Regular – £39/agent/month
Complete – £44/agent/month
Enterprise – By Quote
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef||WWF, Brightside, Lending Crowd, Spark, Jennings Bet|
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
LogicalWare’s MailManager offers seamless integration with their REST style API, enabling users to work in tandem with other business applications such as Salesforce, SAP or CRM systems, as well as other customer engagement systems.
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If you continue having second thoughts about which app will perform best for your business it might be a sensible idea to take a look at each service’s social metrics. Such metrics are quite often an indicator of how popular every software is and how big is its online presence. For example, in case of Facebook Freshdesk has 67649 likes on their official profile while Logicalware MailManager profile is liked by 86 people.