Compare Freshdesk vs. Logicalware MailManager

With a wide range of functions, pricing, details, and more to compare, determining the best Customer Support Software for your firm is hard. However making use of our system, it's easy to match the features of Freshdesk and Logicalware MailManager including their general SmartScore, respectively as: 9.8 and 7.3 for overall score and 100% and 100% for user satisfaction. You can also review them feature by feature check out which software is a more effective fit for your business. Don’t forget to ask for a demo first prior to getting a plan to get a firsthand experience how the solution works in practical situations. We are aware that not all people have the time to test a wide range of various services, so we prepared a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Zendesk, Samanage.
Compare

Freshdesk

VS

Logicalware MailManager

VS

Freshdesk screenshot Logicalware MailManager screenshot
Pricing Details

Score

Our Score

9.8 ?

Our Score

7.3 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Cost

Cost

free

£39

Pricing Type

Pricing Type

Monthly payment Monthly payment | Quote-based
Full Review

Full Review

Product Info

Product Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
A customer support platform based in the cloud and designed to specifically help business manage inbound email and social media inquiries.
Quick Links
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Contact Address

Contact Address

311 California street,
San Francisco, CA 94104
23 Manor Pl
Edinburgh EH3 7DX
United Kingdom
Contact No.

Contact No.

+1 (866) 832-3090 +44 131 564 1100
Languages

Languages

English, Dutch, Polish, Turkish, Swedish English, China, Germany, India, Japan
Pricing Details

Pricing Details

Learn more about Freshdesk pricing Learn more about Logicalware MailManager pricing
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone
Ticket
Pricing Info

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

LogicalWare’s Mail Manager platform is offered in three plans priced competitively and loaded with features that will drastically improve customer service capabilities. A 30-day free trial option is available and carries all MailManager functionalities.

Regular – £39/agent/month

  • Unlimited Email Accounts
  • 1 Facebook Account
  • 1 Twitter Account
  • 1 Chat User
  • 1 Chat

Complete – £44/agent/month

  • Unlimited Email Accounts
  • Unlimited Facebook & Twitter Accounts
  • Unlimited Chat Users
  • Unlimited Concurrent Chats

Enterprise – By Quote

  • Unlimited Email Accounts
  • Unlimited Facebook & Twitter Accounts
  • Unlimited Chat Users
  • Unlimited Concurrent Chats
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Mac
Web-based
Windows Mobile
Prominent Clients

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef WWF, Brightside, Lending Crowd, Spark, Jennings Bet
Features

Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

Logicalware MailManager FEATURES

  • Multiple Customer Service channels (Email, chat, social media)
  • Consulting & Training
  • Integration & Customisation
Email Address

Email Address

support@freshdesk.com enquiries@logicalware.com
Integrations

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

LogicalWare’s MailManager offers seamless integration with their REST style API, enabling users to work in tandem with other business applications such as Salesforce, SAP or CRM systems, as well as other customer engagement systems.

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If you continue having second thoughts about which app will perform best for your business it might be a sensible idea to take a look at each service’s social metrics. Such metrics are quite often an indicator of how popular every software is and how big is its online presence. For example, in case of Facebook Freshdesk has 67649 likes on their official profile while Logicalware MailManager profile is liked by 86 people.