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Compare Freshdesk vs Logicalware MailManager

What is better Freshdesk or Logicalware MailManager? With various functionalities, pricing, terms, and more to check, finding the right Customer Support Software for your company is hard. But by using our system, it's easy to match the features of Freshdesk and Logicalware MailManager together with their general SmartScore, respectively as: 9.8 and 7.3 for overall score and 100% and 100% for user satisfaction.

You can also evaluate them feature by feature and see which application is a more effective fit for your business. Don’t forget to use a trial version first prior to opting in for a plan to see how the software performs in real scenarios.

In the event you need to quickly identify the optimal Customer Support Software according to our review team we advise you examine these products: Salesforce Service Cloud, Freshdesk, Salesforce Essentials.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from £39

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multiple Customer Service channels (Email, chat, social media)
  • Consulting & Training
  • Integration & Customisation

Pricing Info

LogicalWare’s Mail Manager platform is offered in three plans priced competitively and loaded with features that will drastically improve customer service capabilities. A 30-day free trial option is available and carries all MailManager functionalities.

Regular – £39/agent/month

  • Unlimited Email Accounts
  • 1 Facebook Account
  • 1 Twitter Account
  • 1 Chat User
  • 1 Chat

Complete – £44/agent/month

  • Unlimited Email Accounts
  • Unlimited Facebook & Twitter Accounts
  • Unlimited Chat Users
  • Unlimited Concurrent Chats

Enterprise – By Quote

  • Unlimited Email Accounts
  • Unlimited Facebook & Twitter Accounts
  • Unlimited Chat Users
  • Unlimited Concurrent Chats

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

WWF, Brightside, Lending Crowd, Spark, Jennings Bet

Integrations

LogicalWare’s MailManager offers seamless integration with their REST style API, enabling users to work in tandem with other business applications such as Salesforce, SAP or CRM systems, as well as other customer engagement systems.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A customer support platform based in the cloud and designed to specifically help business manage inbound email and social media inquiries.

Company Email

enquiries@logicalware.com

Contact No.

Company's Address

23 Manor Pl
Edinburgh EH3 7DX
United Kingdom

You shouldn’t count on exclusively a broad set of functionalities and adjustable pricing plans from a popular Customer Support Software. Almost as crucial as main features is a trustworthy customer support. You want to ensure that when you have any questions about Freshdesk or Logicalware MailManager, or you struggle with some problems, or maybe you’ll need to ask for a certain change or feature beneficial to your business you can count on a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are available. Additionally, it’s a big plus if you can profit from individual training or at least a knowledge base you can use.

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