Compare LiveEngage vs. FreshdeskFinding the appropriate Customer Support Software product is as easy as evaluating the good and weaker functions and terms offered by Freshdesk and LiveEngage. Here it's also possible to match their general scores: 9.8 for Freshdesk vs. 8.8 for LiveEngage. Or you can check their general user satisfaction rating, 100% for Freshdesk vs. 100% for LiveEngage. We suggest that you take some time to analyze their unique features and decide which one is the better alternative for your company. Likewise, remember to factor in your company’s or industry’s special situation, for example, a multilingual app for a global staff or a mobile platform to help you work in the field. In case you you want to quickly locate the best Customer Support Software according to our experts we advise you examine one of these solutions: Zendesk, Freshdesk, Samanage.
|Monthly payment | Quote-based||Monthly payment|
LiveEngage is the leading chat and messaging solution, having been the leading provider of desktop and mobile messaging applications for over 20 years.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
| 475 10th Avenue, 5th Floor|
New York, NY 10018
| 311 California street,|
San Francisco, CA 94104
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|+1-212-609-4200||+1 (866) 832-3090|
|Learn more about LiveEngage pricing||Learn more about Freshdesk pricing|
LiveEngage offers two enterprise pricing plans: a Small Team Plan (for 1-5 users) and a Custom Plan (for more 5 users). It offers a limited Free Trial for 30 days (no credit card required).
Small Team Plan (15-day money back guarantee)
To get a custom quote for your company, please contact LivePerson directly.
Here is what’s included in both plans:
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
|English||English, Dutch, Polish, Turkish, Swedish|
LiveEngage integrates with the following business systems and applications:
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
|Adobe, Microsoft, IBM||Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
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Almost as important as useful features and client support quality are pricing options made available by Freshdesk and LiveEngage. While pricing should not be the only factor it’s surely a significant thing to think about. You should expect a flexible pricing plan that can be matched with your company size and easily scaled up every time your team expands. You should be certain you don’t select pricing plans that include additional tools that you won’t find useful and always try to contact with the vendor directly as enterprises can usually count on discounts. You should also give a chance to a free trial or demo of every software to spend at least some time using it. It’s a useful experience that doesn’t require you to pay any money and gives you a solid overview of what it feels like to work with Freshdesk and LiveEngage.