Compare LiveEngage vs. Freshdesk

Finding the appropriate Customer Support Software product is as easy as evaluating the good and weaker functions and terms offered by Freshdesk and LiveEngage. Here it's also possible to match their general scores: 9.8 for Freshdesk vs. 8.8 for LiveEngage. Or you can check their general user satisfaction rating, 100% for Freshdesk vs. 100% for LiveEngage. We suggest that you take some time to analyze their unique features and decide which one is the better alternative for your company. Likewise, remember to factor in your company’s or industry’s special situation, for example, a multilingual app for a global staff or a mobile platform to help you work in the field. In case you you want to quickly locate the best Customer Support Software according to our experts we advise you examine one of these solutions: Zendesk, Freshdesk, Samanage.
Compare

LiveEngage

VS

Freshdesk

VS

LiveEngage screenshot Freshdesk screenshot
Pricing Page

Total Score

Our Score

8.8 ?

Our Score

9.8 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Price

Price

$49

$19

Price Scheme

Price Scheme

Monthly payment | Quote-based Monthly payment
Detailed Review

Detailed Review

General Info

General Info

LiveEngage is the leading chat and messaging solution, having been the leading provider of desktop and mobile messaging applications for over 20 years.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Quick Links
Contact Address

Contact Address

475 10th Avenue, 5th Floor
New York, NY 10018
USA
311 California street,
San Francisco, CA 94104
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Contact No.

Contact No.

+1-212-609-4200 +1 (866) 832-3090
Pricing Page

Pricing Page

Learn more about LiveEngage pricing Learn more about Freshdesk pricing
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Available Plans

Available Plans

LiveEngage offers two enterprise pricing plans: a Small Team Plan (for 1-5 users) and a Custom Plan (for more 5 users). It offers a limited Free Trial for 30 days (no credit card required).

Small Team Plan (15-day money back guarantee)

  • 1 user = $49 per month
  • 2 users = $94 per month
  • 3 users = $139 per month
  • 4 users = $179 per month
  • 5 users =  $219 per month

Custom Plan

To get a custom quote for your company, please contact LivePerson directly.

Here is what’s included in both plans:

  • Mobile and web messaging
  • Robust reporting and analytics
  • Real-time sentiment analysis
  • Hot topics
  • Smart agent routing
  • Secure co-browsing
  • Offsite engagements
  • Accessibility

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Available Features

Available Features

LiveEngage FEATURES

  • Mobile and web messaging
  • Robust reporting and analytics
  • Real-time sentiment analysis
  • Hot topics
  • Smart agent routing
  • Secure co-browsing
  • Offsite engagements
  • Accessibility

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
Available Languages

Available Languages

English English, Dutch, Polish, Turkish, Swedish
Supported Integrations

Supported Integrations

LiveEngage integrates with the following business systems and applications:

  • Salesforce CRM
  • SugarCRM
  • Zendesk

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Email Address

Email Address

pr@liveperson.com support@freshdesk.com
Customer Support

Customer Support

Phone
Ticket Training
Phone Live Support
Ticket Training
Popular Clients

Popular Clients

Adobe, Microsoft, IBM Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Almost as important as useful features and client support quality are pricing options made available by Freshdesk and LiveEngage. While pricing should not be the only factor it’s surely a significant thing to think about. You should expect a flexible pricing plan that can be matched with your company size and easily scaled up every time your team expands. You should be certain you don’t select pricing plans that include additional tools that you won’t find useful and always try to contact with the vendor directly as enterprises can usually count on discounts. You should also give a chance to a free trial or demo of every software to spend at least some time using it. It’s a useful experience that doesn’t require you to pay any money and gives you a solid overview of what it feels like to work with Freshdesk and LiveEngage.