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Compare Freshdesk vs LionDesk

What is better Freshdesk or LionDesk? There are many CRM Software products available for businesses right now. The ideal way to find out which app fits your needs best is to check them side by side. For example, here you can assess Freshdesk and LionDesk for their overall score (9.8 vs. 8.7, respectively) or their user satisfaction rating (100% vs. 100%, respectively).

Additionally, you can review their functions and pricing terms as well as other helpful data below. When matching products make sure to compare their corresponding advantages and mark their distinctive elements to obtain a clearer picture of both deals. Likewise, keep in mind to assess secondary factors such as security, backup, usability, and customer service.

We are aware that not all companies have the time to try out a wide range of various products, so we came up with a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Salesforce Essentials, Freshdesk, Zendesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Video Emails
  • Video Texting
  • 3rd Party Lead Importing
  • Property Management
  • Property Task Plans
  • Text 2 Sell
  • Auto-Responders
  • Lead Distribution
  • Enhanced Drip Campaigns
  • Document Management
  • Email Tracking
  • Automatic Outbound Call Tracking
  • Team Contact Sharing
  • Social Media Management
  • Broker Functions
  • Deal and Pipeline Management

Pricing Info

For as much as $25 a month, LionDesk offers a professional contact management plan for all users. Here are the details:

LionDesk Professional

  • $25 Per Month
  • Full CRM / Contact Management
  • Video Emails
  • Video Texting
  • 3rd Party & IDX Lead Importing
  • Instant Auto-Responders
  • Custom Drip Campaigns
  • Custom Email and Text Templates
  • Contact Buckets/Lists
  • Schedule Outbound Emails
  • Inbound/Outbound Texting
  • Detailed Email Tracking/Reporting
  • Document Storage
  • Task & To-Do’s with Reminders
  • Daily/Weekly/Monthly/Agenda Calendar
  • Social Media Lookup
  • Property Management
  • Property Task Plans and Workflow
  • Distribute Leads to Team Members
  • Team Contact Sharing
  • Click-To-Call using your Caller ID
  • Automatic Outbound Call Tracking
  • Broker Team Reporting
  • Text 2 Sell (Sign Riders)
  • Google Calendar/Gmail/Contacts
  • 3rd Party Email Sync

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

LionDesk supports the following integrations:

  • Zillow
  • Trulia
  • Realtor.com
  • RealGeeks
  • AgentFire
  • iFound Agent
  • Wolfnet IDX
  • IDX Broker
  • BombBomb
  • Zapier
  • Facebook
  • Dotloop
  • JotForms
  • MLS
  • MyPlus
  • SalesDialers
  • Outlook Office 365
  • Wufoo Forms
  • Placester IDX
  • Yahoo

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A CRM Software for real estate professionals that has video email and video texting capabilities, as well as, marketing and transaction management.

Company Email

contact@liondesk.com

Contact No.

Company's Address

5937 Darwin Court, Suite 101
Carlsbad, CA 92008
USA

No CRM Software will be perfect enough to cover all the needs of a specific team. Though key functionalities of Freshdesk and LionDesk are important you should also thoroughly study the integrations provided by each app. Quote frequently you will already be working with some other B2B software in your company and it’s definitely better to select solutions that integrate well with one another. If you do that you will be able to be certain of an effortless transfer of information between your teams and apps, which can really reduce time spent on migrating between one solution and the other.

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