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Compare Freshdesk vs LeadSquared Sales + Mobile CRM

What is better Freshdesk or LeadSquared Sales + Mobile CRM? The best CRM Software is a product that can deal with your company’s specific demands. You can identify which choice works best for your business if you compare different products before you decide which one is the best.

As an example, Freshdesk and LeadSquared Sales + Mobile CRM are scored at 9.8 and 9.1, respectively, for all round quality and performance. Similarly, Freshdesk and LeadSquared Sales + Mobile CRM have a user satisfaction rating of 100% and N/A%, respectively, which shows the general satisfaction they get from customers. Better yet, reach put to a current customer of the software and solicit their comments concerning the software in question.

We realize that not all businesses have enough time to test a large number of different products, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobile CRM
  • Sales Automation
  • Sales Tracking
  • Sales Execution
  • Lead Tracking
  • Lead Qualification
  • Lead Distribution
  • Email Integration
  • Contact Management
  • List Management
  • Landing Pages
  • Web Forms
  • Integrations

Pricing Info

The vendor offers a 15-day free trial and 3 pricing plans:

Lite Plan – $25/user/month

  • Additional user – $25/user/month
  • 10,000 contacts
  • One time setup + onboarding fee (the cost might vary based on the extent of customization) – Starts at $400
  • Email support

Pro Plan – $50/user/month

  • Additional user – $50/user/month
  • 100,000 contacts
  • One time setup + onboarding fee (the cost might vary based on the extent of customization) – Starts at $800
  • Email support
  • Phone support

Super Plan – $100/user/month

  • Additional user – $100/user/month
  • Unlimited contacts
  • One time setup + onboarding fee (the cost might vary based on the extent of customization) – Starts at $1600
  • Email support
  • Phone support
  • Dedicated support
  • Developer support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

TalentSprint, Pacific Groups, Holiday World Rentals

Integrations

  • Gmail
  • Outlook
  • Olark
  • Zopim
  • LiveChat
  • Facebook
  • Twitter
  • Exotel
  • Ozonetel
  • CallRail
  • RingCentral
  • SuperReceptionist
  • GoToWebinar
  • Justdial
  • Shiksha
  • Sulekha
  • Magicbricks
  • 99acres
  • Shopify
  • Magento
  • Bigcommerce
  • Salesforce
  • Microsoft Dynamics CRM
  • ContactForm 7
  • Gravity

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

LeadSquared Sales + Mobile CRM is a popular automation software designed to streamline the sales process and optimize customer relationship management.

Company Email

sales@leadsquared.com

Contact No.

Company's Address

#33 Sector 6, HSR Layout 14th Cross, 9th Main
Bangalore, Karnataka 560102 India

Please note that while both Freshdesk and LeadSquared Sales + Mobile CRM may provide an excellent range of features every product may be designed for a different company size. If you are studying different apps you may want to give some attention to a business type they are catering to. Some elements may scale up effectively for large enterprises but if you own a small or medium business it’s usually more sensible to refrain paying for complex features that you might never use.

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