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Compare LeadSquared vs. Freshdesk

Purchasing the appropriate CRM Software product is as simple as contrasting the solid and poor features and terms offered by Freshdesk and LeadSquared. Here you can also match their total scores: 9.8 for Freshdesk vs. 8.5 for LeadSquared. Or you can verify their general user satisfaction rating, 100% for Freshdesk vs. 100% for LeadSquared. We suggest that you put some effort and analyze their specific functions and decide which one is the better option for your company. Likewise, keep in mind to take into account your company’s or industry’s special situation, for example, a multilingual solution for a global staff or a mobile platform to help you work away from your office. Our experts made sure to prepare reviews of all popular Customer Support Software solutions offered on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Samanage, Zendesk.
Compare

LeadSquared

VS

Freshdesk

VS

LeadSquared screenshot Freshdesk screenshot
Pricing Details

Total Score

Our Score

8.5 ?

Our Score

9.8 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Cost

Cost

$25

free

Pricing Model

Pricing Model

Monthly payment Monthly payment
Complete Review

Complete Review

General Description

General Description

LeadSquared is a popular marketing automation and lead management software for B2B and B2C businesses.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Easy Links
Available Devices

Available Devices

Windows
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Available Integrations

Available Integrations

LeadSquared offers integrations with the following business systems and applications:

  • Gmail
  • Microsoft Outlook
  • GoToWebinar
  • Zopim
  • Live Chat
  • Olark live chat
  • CallRail
  • Ameyo
  • Facebook Lead Ads connector
  • Super Receptionist
  • Custom Dashlets Builder
  • Exotel & Twitter card connector
  • Zonetel
  • CallRail
  • RingCentral
  • SuperReceptionist
  • GoToWebinar
  • JustDial
  • Shopify
  • Magento
  • Bigcommerce
  • Salesforce
  • Microsoft Dynamics CRM
  • Contact Form
  • Unbounce
  • Instapage

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Available Plans

Available Plans

LeadSquared offers two products with different pricing packages. Users may check out their features with its 15-day free trial. Once the trial is over, users may choose among the following plans:

Marketing Automation

Basic – $200/month billed annually

  • 5,000 contacts
  • Developer API
  • Drip Marketing
  • Email Campaigns
  • Landing Pages
  • Lead Scoring
  • Website Tracking
  • Email Support

Standard – $600/month billed annually

  • All Basic features, plus:
  • 25,000 contacts
  • Multiple Domains
  • Rules & Notifications
  • Salesforce Integration ($)
  • Webhooks
  • Phone Support

Enterprise – $1,800/month billed annually

  • All Standard features, plus:
  • 100,000 contacts
  • Custom Web Events
  • Contact Center Integration
  • Dedicated Account Manager
  • Developer Support

Sales + Mobile CRM

Lite – $25/user/month billed annually

  • 10,000 contacts
  • Developer API
  • Email Integration
  • Lead Tracking
  • Lead Qualification
  • Lead Scoring
  • Mobile CRM
  • Sales Tracking
  • Trackable Sales Email
  • User Roles
  • Email Support

Pro – $50/user/month billed annually

  • All Lite features, plus:
  • 100,000 contacts
  • Custom Tabs
  • Custom Actions
  • Email Campaigns
  • Lead Distribution
  • Sales Automation
  • User Groups
  • Webhooks
  • Phone Support

Super – $100/user/month billed annually

  • All Pro features, plus:
  • Unlimited contacts
  • Dedicated Account Manager
  • Permission Templates
  • Visual Workflow Builder

For businesses with more than 100 users, requesting a quote is required for custom pricing.

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Popular Clients

Popular Clients

Randstad, Flipkart.com, Sapience Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
List of Features

List of Features

LeadSquared FEATURES

  • Lead Capture Automation
  • Responsive Landing Pages
  • Website Widgets
  • Seamless Lead Capture
  • Marketing Automation
  • Drip Marketing
  • Segmentation
  • Personalization
  • Marketing and Sales Analytics
  • Lead Engagement Index
  • Marketing Insights
  • Sales Insights

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
Vendor's Address

Vendor's Address

555, US Highway One South,
Suite 170, Iselin,
NJ 08830
311 California street,
San Francisco, CA 94104
Languages Supported

Languages Supported

English English, Dutch, Polish, Turkish, Swedish
Pricing Details

Pricing Details

Learn more about LeadSquared pricing Learn more about Freshdesk pricing
Contact Phone

Contact Phone

+1.732.375.1161 +1 (866) 832-3090
Email Address

Email Address

sales@leadsquared.com support@freshdesk.com
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QUICK LINKS

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In the event you are still having second thoughts about which app will work best in your case it may be a sound idea to analyze each service’s social metrics. These metrics are quite often an indicator of how popular every software is and how big is its online presence. For example, in case of Facebook Freshdesk has 67649 likes on their official page while LeadSquared profile is liked by 12379 users.