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Compare Freshdesk vs LeadMaster CRM

What is better Freshdesk or LeadMaster CRM? Getting the proper CRM Software product is as straightforward as contrasting the strong and low functionalities and terms offered by Freshdesk and LeadMaster CRM. Here you can also match their all round scores: 9.8 for Freshdesk vs. 6.5 for LeadMaster CRM.

Or you can verify their general user satisfaction rating, 100% for Freshdesk vs. 100% for LeadMaster CRM. We suggest that you spend some time to study their specific functions and determine which one is the better alternative for your business. Likewise, remember to consider your company’s or industry’s unique case, such as, a multilingual app for a global staff or a mobile version to help you work on the go.

We are aware that not all people have the time to scrutinize a large number of different solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 6.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $150

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Android and iOS apps
  • Leads management
  • Lead capturing, tracking, nurturing, distribution, scoring, analytics
  • Sales management
  • Sales analytics
  • Role permissions
  • Team hierarchy
  • Personalized dashboards
  • Territory management
  • Opportunity management and tracking
  • Opportunity alerts and forecasting
  • Marketing management
  • Campaign management
  • Landing page integration
  • Marketing segmentation
  • Email marketing
  • Custom forms
  • Customization options
  • Reporting
  • Smart Queue
  • Administration panel
  • Data mining tools

Pricing Info

Here are LeadMaster CRM’s enterprise pricing details:

Small business: $150/month

  • 3 users (additional user $50)
  • 10,000 contacts
  • 5,000 free emails
  • Lead Management
  • Opportunity Management
  • Marketing Automation
  • Email Marketing
  • Landing Pages
  • Drip Marketing
  • Lead Distribution
  • Business Rules & Workflow
  • Sales Team Reports
  • Call Center Features
  • Calendar Reminders

Professional Plan: $250/month

Small business features, plus:

  • 5 users (additional user $50)
  • 25,000 contacts
  • 10,000 free emails

Large businesses: By quote

Professional features, plus:

  • 10 users (additional user price by quote)
  • 75,000 contacts
  • 20,000 free emails

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Rockwell Automation Inc, University of Massachusetts, Capital One

Integrations

LeadMaster CRM offers the following integration and connectivity options:

  • API
  • Zapier
  • Outlook
  • QuickBooks
  • Encompass
  • Mind Body
  • AutoTask
  • Exact Target
  • Dyn
  • VoIP providers
  • Red Oxygen
  • Numonix

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud-based lead management and marketing automation for businesses of various sizes for improved lead capturing, nurturing and conversion.

Company Email

inquiries@leadmaster.com

Contact No.

Company's Address

It may not always be sufficient to just compare Freshdesk and LeadMaster CRM against each other. Even though reliable functionalities, cost and user reviews are all important and should be taken into account when making a final decision, you should also check out the recognition and awards won by each app. In many cases a less dominant app may turn out to be a great choice that was a winner of many B2B awards such as our Supreme Software Award which reveals that regardless of limited market popularity it’s a significant contender to the solutions that rule the market.

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