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Compare Freshdesk vs Kreato CRM

What is better Freshdesk or Kreato CRM? Different companies demand different types of CRM Software. To understand well which solution meets your requirements, think about assessing various solutions feature by feature including their terms and costs. Likewise, you may get a quick idea of their overall efficiency and customer feedback by having a look at our smart scoring system.

The results are: Freshdesk (9.8) vs. Kreato CRM (8.0) for general quality and efficiency; Freshdesk (100%) vs. Kreato CRM (N/A%) for user satisfaction rating. Analyze their high and low points and see which software is a better choice for your company. A simple, practical way is to list the advantages and disadvantages of both applications side by side and see which app has more benefits.

Our team put a lot of effort to review all popular Customer Support Software products available on the market, but among them these three deserved our special attention: Salesforce Essentials, Freshdesk, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead & Sales Pipeline Management
  • Call & Email Integration
  • Task & Email Automation
  • Artificial Intelligence For Sales
  • Profile & Behavioral Scoring
  • Sales Process Roadmap
  • Sales Reports & Dashboards
  • Full Featured Mobile CRM App

Pricing Info

Kreato CRM offers two enterprise pricing plans for users to choose from. Give the details a look, and choose the best plan for your business:

Professional – $25/user/month (annual billing)

  • Leads & Sales Pipeline Tracking
  • Customized Sales Pipeline
  • Accounts & Contacts Management
  • Profile & Behavioral Scoring for Leads
  • Intelligent Pipeline SLAs
  • Task & Email Automation
  • Call & Email Integration
  • Email Conversation Intelligence
  • Intelligent Data Fields
  • Sales Reports & Dashboards
  • Full-Featured Mobile App

Enterprise – $55/user/month (annual billing)

  • All Professional features
  • Customized Sales Process Roadmap
  • Data-Driven Sales Forecasting
  • Actionable Sales Intelligence
  • Predictive Engagement Intelligence
  • Team Performance Leader-Boards
  • Advanced Call & Email Analytics
  • Sales Gamification
  • Approval Automation
  • Custom Modules
  • Full-Featured Mobile App

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Kreato CRM integrates with the following business systems and applications:

  • Twilio
  • Plivo
  • Sendgrid
  • Mandrill
  • Unbounce
  • PIPL
  • Zopim
  • Knowlarity
  • Exotel
  • mVaayoo

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Kreato CRM is an AI-powered intelligent CRM platform for Sales characterized by comprehensive functionality, innovative artificial intelligence and sales acceleration tools.

Company Email

sales@kreatocrm.com

Contact No.

Company's Address

340 S Lemon Ave.
Walnut, CA 91789
USA

You don’t want exclusively a broad set of features and flexible pricing plans from a well-known CRM Software. Almost as crucial as main features is a trustworthy customer support. You want to guarantee that if you have any questions about Freshdesk or Kreato CRM, or you struggle with some problems, or perhaps you’ll need to request a certain revision or feature useful to your company you can count on a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are provided. What is more, it’s a significant advantage if you can enjoy personal training or at least a knowledge base you can use.

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