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Compare Freshdesk vs KarmaCRM

What is better Freshdesk or KarmaCRM? Getting the most effective CRM Software product is all about evaluating various solutions and figuring out the top software for your specific needs. Our exclusive algorythm provides you with a brief look at the general rating of Freshdesk and KarmaCRM. For general quality and performance, Freshdesk scored 9.8, while KarmaCRM scored 7.7. On the other hand, for user satisfaction, Freshdesk earned 100%, while KarmaCRM earned 90%.

Below you can also verify their features, terms, plans, etc. to see which program will be more suitable for your company. One key aspect to assess is whether the app can toggle on/off limitations on various types of users to protect any critical corporate data.

People who don't have much time or could use a Customer Support Software suggestion from our experts may want to investigate these top choices for this year: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.7

User Satisfaction

CUSTOMER EXPERIENCE 90%

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Sales Assignment & Management
  • Sales Process Automation
  • Email Templates
  • Bulk Emails
  • Real-Time Notifications
  • SMS Text Alerts
  • Email Management
  • Task Management
  • Task Templates
  • Task Color Coding
  • Multiple Calendars
  • Event Scheduling
  • Redundant Task Duplication
  • Contacts Management
  • Customer History
  • Sales Leads Identification & Evaluation
  • Social Profile Search & Integration
  • Dashboard
  • Widgets
  • Custom Fields
  • Keyword & Filter Search
  • User Rights & Permissions Control

Pricing Info

KarmaCRM offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Light – $12.00/user/month or $9.00/user/month/annual billing

  • Unlimited Contacts
  • Unlimited Companies
  • Unlimited Deals
  • Event Coordination

Professional – $25.00/user/month or $20.00/user/month/annual billing

  • All Light Plan Features
  • Bi-Directional Email Sync
  • Third-Party App Integrations
  • Social Network Integrations
  • File Storage

Professional+ – $99.00/user/month or $90.00/user/month/annual billing

  • All Professional Plan Features
  • Weekly Strategy Calls
  • Dedicated Support
  • Up to 2,000 Emails Daily

KarmaCRM also offers a free 14-day trial. To get yours, please contact sales or sign up on the website.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

The Leaders Studio, iChartsMD, Con Underwood Consulting, LLC

Integrations

karmaCRM has an open API that allows developers to connect third-party tools including:

  • Outlook
  • Google Apps
  • Google Calendar
  • Google Contacts
  • Wufoo
  • Formstack
  • MailChimp

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Karma offers an intuitive and customizable CRM software for businesses from all scales and industries.

Company Email

support@karmacrm.com

Contact No.

Company's Address

2698 Marion St
Denver, CO 80205
USA

When you compare different CRM Software software you shouldn’t only analyze their list of features and available pricing packages. Consider that the software must be adjusted to your needs and team so the more flexible their offer the better. Find our which platforms are supported by Freshdesk and KarmaCRM and be certain you will obtain mobile support for whatever devices you work on in your company. It may also be a good idea to examine which languages and geographies are supported, because this may be a key element for many companies.

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