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Compare Freshdesk vs JustCall

What is better Freshdesk or JustCall? When selecting the proper Customer Support Software for your company it is suggested that you examine the functions, pricing, as well as other crucial details regarding the product and vendor. Here, you are able to see the parallels and differences between Freshdesk (overall score at 9.7 and user satisfaction at 100%) and JustCall (overall score at 9.2 and user satisfaction at 90%).

You can also check their specific modules, like services, plans, costs, conditions, etc. Similarly, read the terms carefully for information on hidden costs, like, setup cost, independent customer service, upgrade fees, cloud storage fees, and others.

Those of you who don't have much time or want a Customer Support Software advice from our team may want to try out these top choices for the current year: Zendesk, Salesforce Service Cloud, Freshdesk.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.

Sprout – Free

  • Unlimited Agents
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Ticket Dispatch
  • Team Collaboration
  • Call-to-ticket conversion

Blossom

–  $19/agent/month or $15/agent/month/annual billing

  • All Sprout Features
  • Automation Capabilities
  • In-depth Helpdesk
  • Chats and Calls Management
  • Marketplace Apps
  • SLA Management
  • Business Hours

Garden

– $45/agent/month or $35/agent/month/annual billing

  • All Blossom Features
  • Triggered Messages
  • Time Tracking
  • Call Masking
  • Session Replay
  • Multilingual Knowledge Base
  • CSAT Surveys
  • Performance Reports
  • Embedded Chat FAQs
  • IVR

Estate

– $69/agent/month or $49/agent/month/annual billing

  • All Garden Features
  • Automatic Ticket Assignment
  • In-app Chat Campaigns
  • Answer Bot
  • Portal Customization
  • Custom Roles
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest

– $125/agent/month or $99/agent/month/annual billing

  • All Estate Features
  • Skill-based Ticket Assignment
  • IP Whitelisting
  • Extendable API Rate Limit
  • Sandbox
  • Phone Calls Holiday Routing
  • HIPAA Compliance
  • Co-browsing
  • Multilingual Chat FAQs

Field Service Management

– $29/field technician/month

  • Available on Estate and Forest Plans
  • Add Field Technicians
  • Service Performance tracking
  • Schedule and Appointment Management
  • 24/7 Email Support
  • 24/5 Phone Support
  • Reports

You can take advantage of Freshdesk’s omnichannel capability for a fee if you subscribe to either Garden or Estate. But you get it free with Forest.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 90%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Number availability in over 60+ countries
  • Auto-dialer
  • Bulk SMS campaigns
  • Real-time call monitoring
  • Auto reply SMS Bot
  • Appointment scheduler
  • Workflow and campaign automation
  • Integration with popular CRMs, Helpdesks, and marketing tools
  • Round-the-clock support

Pricing Info

JustCall offers Standard and Premium plans that meet the needs of different users. Check out the details for each plan, and select the best one for your company:

Standard – $25/user/month

  • 1 Local Phone number
  • 1 Team Member
  • Call Tracking
  • Call Recording
  • Call Forwarding
  • Call & SMS Analytics
  • Call Notes & Ratings
  • SMS & MMS Inbox
  • Voicemail Drop
  • IVR (Phone Tree/Call Menu)
  • Business Hours
  • Appointment Scheduler
  • Unlimited Integrations
  • Email & Chat Support

Note: Purchasing an annual subscription for the Standard Plan charges you only 11 months, with the 12th month free.

Premium – $50/user/month

  • All Features of Standard Plan +
  • Auto Dialer
  • SMS Bots
  • Salesforce Integration
  • API & Webhook Access
  • Call Monitoring
  • Call Barging
  • Call Whispering
  • Bulk SMS Campaigns
  • SMS Automation & Triggers
  • Advanced Integrations
  • Custom Workflows
  • Post Call Surveys
  • Training & Onboarding
  • Priority Support

For customers with custom requirements, contact the vendor for a quote-based plan.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

JustCall integrates with the following business systems and applications:

  • ActiveCampaign
  • amoCRM
  • Agile
  • Capsule
  • Close.com
  • Copper
  • Dropbox
  • Engagebay
  • Freshdesk
  • FreshSales
  • Front
  • Gong
  • Google Calendar
  • Google Contacts
  • Groove
  • HelpScout
  • Helpwise
  • HubSpot
  • InfusionSoft
  • Intercom
  • Kustomer
  • Less Annoying CRM
  • Microsoft Outlook
  • Nimble
  • OnePageCRM
  • Ontraport
  • Pipedrive
  • Podio
  • re:amaze
  • Recruitee
  • Salesforce
  • Slack
  • Synchroteam
  • Vtiger CRM
  • Zapier
  • Zendesk
  • Zoho
  • Zoho Desk
  • Zoho Phone Bridge
  • Zoho Recruit
  • Zendesk Sell
  • Outreach

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A phone system that allows you to make and receive calls using local phone numbers in 58 countries. Ideal for remote and co-located businesses serving international clients, it lets sales and support teams track and log calls and messages automatically. Moreover, it automates repetitive tasks to optimize productivity.

Company Email

help@justcall.io

Contact No.

Company's Address

2035 Sunset Lake road, Suite B-2
Newark, DE 19702
USA

The solutions compared on this page are merely a small sample of our full Customer Support Software category and you should take into account that there may be more reliable services out there. If you want to ensure you make the wisest choice for your team we definitely encourage you to test more apps first. You may also want to check out our top 10 Customer Support Software list to learn which apps are in the current year the highest-ranking ones and dominate the market.

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