Compare Freshdesk vs. iTouchVision Contact Centre

With different features, pricing, conditions, and more to compare, finding the right CRM Software for your company is tough. Nevertheless by working with our system, it is simple to match the characteristics of Freshdesk and iTouchVision Contact Centre together with their general score, respectively as: 9.8 and 7.2 for overall score and 100% and 100% for user satisfaction. You can also compare them feature by feature and see which application is a more suitable fit for your enterprise. Don’t forget to get a trial version first prior to getting a plan to get a firsthand experience how the software can help you in practical situations. If you have to quickly locate the best Customer Support Software according to our review team we advise you take a look at the following services: Zendesk, Samanage, Freshdesk.
Product

Freshdesk

VS

iTouchVision Contact Centre

VS

Freshdesk screenshot iTouchVision Contact Centre screenshot
Pricing Details

Our Score

Our Score

9.8 ?

Our Score

7.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Price

Price

free

£19.98

Price Scheme

Price Scheme

Monthly payment Monthly payment
Complete Review

Complete Review

General Info

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
iTouchVision Contact Centre offers a universal way of managing your customers’ accounts.
Easy Links
Integrations

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

No information available.

Contact Address

Contact Address

311 California street,
San Francisco, CA 94104
6-8 Bonhill street London, EC2A 4BX United Kingdom
Phone Number

Phone Number

+1 (866) 832-3090
Pricing Details

Pricing Details

Learn more about Freshdesk pricing Learn more about iTouchVision Contact Centre pricing
Languages Supported

Languages Supported

English, Dutch, Polish, Turkish, Swedish English, China, Germany, India, Japan
Vendor Email

Vendor Email

support@freshdesk.com contact@iTouchVision.com
Available Support

Available Support

Phone Live Support
Ticket Training
Live Support
Ticket Training
Prominent Customers

Prominent Customers

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
List of Features

List of Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

iTouchVision Contact Centre FEATURES

  • Capture a customer’s contact information
  • Capture interactions between your agent and customer
  • Customer reference Number
  • During an interaction, your agent can create several service requests
  • End-to-end customer management
  • Raise service requests while on the phone with your customer
  • Full access to the knowledge management
  • Recorded interactions with the customers
  • Send emails and texts to customer directly
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Plans

Pricing Plans

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Starter: £19.98 per user/month

  • Service desk
  • 2000+ pre-built forms
  • Web forms
  • 1 GB Storage

Standard: £29.98 per user/month

  • Contact Centre
  • Service Desk
  • Customer Self Service
  • 5 GB Storage

Professional: £69.98 per user/month

  • Case Management
  • Mobile Apps
  • Mobile Worker
  • 15 GB Storage

Enterprise: £89.98 per user/month

  • Integration
  • Full Branding
  • Training
  • 25 GB Storage
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In case you are still having second thoughts about which product will be best for your business it might be a sensible idea to examine each service’s social metrics. These metrics are frequently a sign of how popular a given product is and how big is its online presence. For instance Freshdesk Twitter account has currently 17901 followers. At the same time iTouchVision Contact Centre Twitter is followed by 179 people.