Compare Freshdesk vs. iTouchVision Contact CentreWith different features, pricing, conditions, and more to compare, finding the right CRM Software for your company is tough. Nevertheless by working with our system, it is simple to match the characteristics of Freshdesk and iTouchVision Contact Centre together with their general score, respectively as: 9.8 and 7.2 for overall score and 100% and 100% for user satisfaction. You can also compare them feature by feature and see which application is a more suitable fit for your enterprise. Don’t forget to get a trial version first prior to getting a plan to get a firsthand experience how the software can help you in practical situations. Our experts made sure to review all popular Customer Support Software services that you can find on the market, but among them these three deserved our special attention: Zendesk, Samanage, Freshdesk.
|Monthly payment||Monthly payment|
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
iTouchVision Contact Centre offers a universal way of managing your customers’ accounts.
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
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| 311 California street,|
San Francisco, CA 94104
|6-8 Bonhill street London, EC2A 4BX United Kingdom|
|+1 (866) 832-3090|
|Learn more about Freshdesk pricing||Learn more about iTouchVision Contact Centre pricing|
|English, Dutch, Polish, Turkish, Swedish||English, China, Germany, India, Japan|
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
|List of Features|
List of Features
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
Starter: £19.98 per user/month
Standard: £29.98 per user/month
Professional: £69.98 per user/month
Enterprise: £89.98 per user/month
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In case you are still having second thoughts about which product will be best for your business it might be a sensible idea to examine each service’s social metrics. These metrics are frequently a sign of how popular a given product is and how big is its online presence. For instance Freshdesk Twitter account has currently 17901 followers. At the same time iTouchVision Contact Centre Twitter is followed by 179 people.