MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Freshdesk vs item8

What is better Freshdesk or item8? With a wide range of features, pricing, conditions, and more to check, choosing the best CRM Software for your company is challenging. But by using our system, you can easily match the functions of Freshdesk and item8 as well as their general rating, respectively as: 9.8 and 8.4 for overall score and 100% and 99% for user satisfaction.

You can also compare them feature by feature check out which application is a more effective fit for your business. Don’t forget to get a demo first before opting in for a plan to see how the program can benefit you in practical situations.

People who want to save some time or could use a Customer Support Software advice from our team may want to take a look at these top choices for the current year: Salesforce Service Cloud, Zendesk, Freshdesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $230

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead collection from Wordpress sites
  • Affiliate and advertiser contact management
  • Automatic export of affiliate and advertiser lists
  • Multiple affiliate and advertiser legal entities
  • Agreement and IO creation
  • Online storage of files in advertisers and affiliates’ profiles
  • Lead management
  • Creation of pre- and post-paid bills and invoices
  • Approval of bills and invoices before payment
  • Custom bills and invoices
  • Mass payment orders generation
  • Affiliate and advertiser balances in profiles and reports
  • Automatic inclusion of pending conversion in next bills and invoices
  • Daily email digest on offers’ performance
  • Customizable currencies, countries and documents
  • Management of user roles and permissions
  • Data syncing from HasOffers
  • Custom templates for agreements, IOs, invoices and bills
  • File attachment to any object
  • Export of anything as files

Pricing Info

item8 offers 4 pricing plans:

Starter Plan – $230/month

  • CRM, Billing and Analytics features
  • 100,000 Conversions Included

Pro Plan – $460/month

Starter plan features, plus:

  • Dunning Management
  • Mass-Payment Orders and Custom Templates
  • 200,000 Conversions Included

Enterprise Plan – $950/month

Pro plan features, plus:

  • API and Machine Learning Anomalies Tracking
  • 500,000 Conversions Included

Custom Plan – On demand price

  • Custom set of features and conversions amount

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

item8 integrates seamlessly with the following platforms:

  • HasOffers
  • Quickbooks
  • MailChimp
  • WordPress

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

General Info

A highly-flexible CRM tool specifically targeted at advertising businesses

Company Email

Contact No.

Company's Address

Archiepiskopou Makariou III, 73. Methonis Tower
Nicosia, Cyprus 1070 Cyprus

When you select a app that you think will work best for your team you shouldn’t just focus on what experts have to say about it. In many cases individual experience with the product may change, depending on your own goals and needs. That’s the reason why in our reviews we also give our User Satisfaction Rating for every product to give you a reliable impression of how real users of Freshdesk and item8 estimate their contact with the service. Our algorithm is built around advanced analysis of product mentions on other websites, social networks as well as blogs, so you are going to get a full and credible overview of what other clients think about each solution. In this case Freshdesk got a total satisfaction rating at 100% while for item8 99% of people express they had an enjoyable experience with it.

Page last modified