Compare Intercom Live Chat vs. FreshdeskIf you’re getting a tough time selecting the best Customer Support Software product for your company, try to do a comparison of the available software and find out which solution offers more positive aspects. For instance, here you can review Freshdesk (overall score: 9.8; user rating: 100%) vs. Intercom Live Chat (overall score: 8.8; user rating: 88%) for their overall performance. You can even see which one provides more functions that you need or which has more suitable pricing plans for your current situation. Having a clear table to compare their features will significantly boost the possibility of finding the best product for your company. Take a closer look at other areas of the software for example ease-of-use, adaptability, scalability, and pricing plans. Users who want to save some time or want a Customer Support Software recommendation from our team may want to try out these top choices for this year: Freshdesk, Zendesk, Samanage.
|Monthly payment||Monthly payment|
Intercom Live Chat is a software platform you can use to track and engage your visitors, and convert them into your customers.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
|Invision, Salesforce Desk, Expensify, Yahoo||Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
|Learn more about Intercom Live Chat pricing||Learn more about Freshdesk pricing|
Intercom Live Chat offers three pricing plans as well as a free trial for 14 days:
Messages – From $53/month
Inbox – From $53/month
Articles – $49/month flat rate
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
|English||English, Dutch, Polish, Turkish, Swedish|
|+1 (866) 832-3090|
| 55 2nd St, 4th Fl.,|
San Francisco, CA 94105
| 311 California street,|
San Francisco, CA 94104
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
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In case you are still having second thoughts about which solution will work best in your case it may be a sensible idea to investigate each service’s social metrics. These metrics are frequently an indicator of how popular a given solution is and how big is its online presence. For example Freshdesk Twitter account has currently 17901 followers. At the same time Intercom Live Chat Twitter is followed by 24620 users.