Compare Intercom Live Chat vs. Freshdesk

If you’re getting a tough time selecting the best Customer Support Software product for your company, try to do a comparison of the available software and find out which solution offers more positive aspects. For instance, here you can review Freshdesk (overall score: 9.8; user rating: 100%) vs. Intercom Live Chat (overall score: 8.8; user rating: 88%) for their overall performance. You can even see which one provides more functions that you need or which has more suitable pricing plans for your current situation. Having a clear table to compare their features will significantly boost the possibility of finding the best product for your company. Take a closer look at other areas of the software for example ease-of-use, adaptability, scalability, and pricing plans. Users who want to save some time or want a Customer Support Software recommendation from our team may want to try out these top choices for this year: Freshdesk, Zendesk, Samanage.
Comparison

Intercom Live Chat

VS

Freshdesk

VS

Intercom Live Chat screenshot Freshdesk screenshot
Pricing Page

Total Score

Our Score

8.8 ?

Our Score

9.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

88% ?

Client Satisfaction

100% ?

Cost

Cost

$49

$19

Pricing Model

Pricing Model

Monthly payment Monthly payment
Full Review

Full Review

General Description

General Description

Intercom Live Chat is a software platform you can use to track and engage your visitors, and convert them into your customers.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Useful Links
Features

Features

Intercom Live Chat FEATURES

  • Track user data in Intercom
  • Messenger launcher
  • Auto messages
  • Localization
  • Email notifications
  • Team inbox
  • Live lead profiles
  • Notes and mentions
  • Saved replies

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Prominent Customers

Prominent Customers

Invision, Salesforce Desk, Expensify, Yahoo Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Page

Pricing Page

Learn more about Intercom Live Chat pricing Learn more about Freshdesk pricing
Customer Support

Customer Support

Live Support
Phone Live Support
Ticket Training
Cost Details

Cost Details

Intercom Live Chat offers three pricing plans as well as a free trial for 14 days:

Messages – From $53/month

  • Segment – Target messages based on behavior and time
  • Send – Send one-off or triggered auto messages
  • Optimize – Improve message performance
  • Integrate – connect to tolls you already use

Inbox – From $53/month

  • Multi-channel – Receive messages from leads and users wherever they are
  • Team Inbox – One place to manage and respond to all conversations with leads and users
  • Operator Bot – Bot for better customer experiences
  • Actionable insights – See your team’s performance and plan ahead

Articles – $49/month flat rate

  • Public Help Center – Knowledge base searchable by anyone
  • Actionable Insights – Feedback loops to help you improve your content
  • Help Desk Integration – Connect Intercom’s Articles and Inbox products to scale your support

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

Languages Supported

English English, Dutch, Polish, Turkish, Swedish
Company Email

Company Email

team@intercom.io support@freshdesk.com
Phone Number

Phone Number

+1 (866) 832-3090
Vendor's Address

Vendor's Address

55 2nd St, 4th Fl.,
San Francisco, CA 94105
311 California street,
San Francisco, CA 94104
Integrations

Integrations

  • Facebook
  • Slack
  • GitHub
  • Twitter
  • Wordpress
  • Stripe
  • Segment
  • Sales CRM
  • Zapier
  • HipChat
  • Zendesk
  • Mixpanel
  • MailChimp
  • Marketo
  • Trello

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In case you are still having second thoughts about which solution will work best in your case it may be a sensible idea to investigate each service’s social metrics. These metrics are frequently an indicator of how popular a given solution is and how big is its online presence. For example Freshdesk Twitter account has currently 17901 followers. At the same time Intercom Live Chat Twitter is followed by 24620 users.