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Compare Inforobo vs. Freshdesk

When choosing the ideal Customer Support Software for your company it is recommended that you review the functions, prices, and other crucial information about the product and vendor. Here, you are able to see the similarities and differences between Freshdesk (overall score at 9.8 and user satisfaction at 100%) and Inforobo (overall score at 8.0 and user satisfaction at N/A%). You may also look at their unique details, such as tools, plans, rates, conditions, etc. Similarly, read the terms closely for information on extra charges, like, setup cost, independent customer service, upgrade fees, cloud storage fees, and more. People who are pressed for time or could use a Customer Support Software suggestion from our team might want to investigate these top choices for this year: Zendesk, Salesforce Essentials, Freshdesk.
Comparison

Inforobo

VS

Freshdesk

VS

Inforobo screenshot Freshdesk screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

9.8 ?

Client Experience

Client Experience

Client Experience

N/A ?

Client Experience

100% ?

Price

Price

$9

free

Pricing Type

Pricing Type

Monthly payment | Quote-based Monthly payment
Detailed Review

Detailed Review

General Description

General Description

Inforobo is the first automated information assistant platform and artificially intelligent response solution offered as a Software as a Service (SaaS).
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Useful Links
Vendor Email

Vendor Email

support@freshdesk.com
Prominent Clients

Prominent Clients

Warwick Academy, McKinsey & Company, Stoke by Nayland Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Supported Integrations

Supported Integrations

Inforobo integrates into third-party database and API. It also integrates into any website with a JavaScript code.

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Contact Address

Contact Address

Nava Vadaj, Ahmedabad - 380013
India
311 California street,
San Francisco, CA 94104
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Page

Pricing Page

Learn more about Inforobo pricing Learn more about Freshdesk pricing
Types of Support

Types of Support

Phone Live Support
Training
Phone Live Support
Ticket Training
Languages Supported

Languages Supported

English English, Dutch, Polish, Turkish, Swedish
Phone Number

Phone Number

+91-992-568-5229 +1 (866) 832-3090
Features

Features

Inforobo FEATURES

  • Automate answers to customer questions
  • Human + AI hybrid live chat system
  • Logic based multi-level conversations
  • Machine learning
  • Text to speech
  • Speech recognition*
  • Natural language interface for information retrieval.
  • Voice enable website
  • Related Topics
  • Visitor information
  • Multi-media sharing
  • WYSIWYG HTML editor
  • Chat archives
  • Delivery Status
  • Notifications
  • Chat Transfer
  • Chat window positioning
  • Custom chat window size
  • Custom chat window color theme
  • Chat window messages & labels
  • Agent profiles
  • White label branding
  • Basic statistics
  • Chat reports
  • Filters
  • Weekly summary email
  • Dashboard
  • Lead Data viewer
  • Chat via a direct link
  • Rule based actions
  • Rule based greetings
  • Personal greetings
  • Automatic initial greeting message
  • Agent groups
  • Agent account management
  • Agent roles
  • Smart chat routing
  • Custom avatars

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Cost Details

Cost Details

Inforobo offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $15/month or $9/month (annual billing)

  • Dialogue-base up to 50 dialogues
  • 5,000 messages/queries per month
  • 1 human agent accounts
  • Live chat takeover by human
  • Speech recognition & text to speech (English)
  • Voice enable website
  • Visitor details
  • Real-time visitor tracking
  • Send Targeted Messages
  • Media sharing
  • Smart chat routing
  • Chat Analytics
  • Lead acquisition
  • Automated greetings
  • Mobile chat window
  • 256-bit SSL secure connection
  • Trusted domains
  • Chat window customization
  • Agent roles
  • Chat history
  • Targeted Engagement Triggers
  • Email support

Professional – $39/month or $29/month (annual billing)

  • All Basic features
  • Dialogue-base up to 1000 dialogues
  • 1,00,000 messages/queries per month
  • 4 human agent accounts
  • Chat transfers

Enterprise – starts from $999/month

  • Dialogue-base with unlimited dialogues
  • Unlimited messages/queries
  • 25 human agent accounts
  • Machine learning
  • Banned visitors list
  • Social media button integration
  • Product training
  • Software engineer support

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

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Popular Alternatives

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QUICK LINKS

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It may not always be enough to simply compare Freshdesk and Inforobo against one another. While specific functionalities, pricing and user reviews are all crucial and should be considered when making a final choice, you should also check out the recognition and awards claimed by every product. Frequently a less known solution may turn out to be a good choice that was distinguished with SaaS awards such as our Great User Experience Award which proves that despite limited market popularity it’s a significant rival to the solutions that dominate the market.