Compare Inbenta vs. Freshdesk

A sensible way to choose the right Customer Support Software product for your business is to match the solutions against each other. Here you can compare Freshdesk and Inbenta and see their features compared thoroughly to help you decide on which one is the more effective product. Also, you can examine their overall ratings, such as: overall score (Freshdesk: 9.8 vs. Inbenta: 8.4) and user satisfaction (Freshdesk: 100% vs. Inbenta: 100%). Examine their distinctive features and similarities and find out which one outperforms the other. Likewise, anticipate the state of how your business will look like in the future; will your business outgrow the app in the next 3-5 years? Those of you who don't have much time or need a Customer Support Software advice from our team might want to try out these top choices for this year: Zendesk, Samanage, Freshdesk.
Software

Inbenta

VS

Freshdesk

VS

Inbenta screenshot Freshdesk screenshot
Pricing Details

Our Score

Our Score

8.4 ?

Our Score

9.8 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Cost

Cost

by quote

free

Pricing Model

Pricing Model

Quote-based Monthly payment
Full Review

Full Review

General Info

General Info

Inbenta is a global pioneer in a new class of enterprise semantic search technology that's aimed to dramatically improve the experience of online customers.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Easy Links
Pricing Details

Pricing Details

Learn more about Inbenta pricing Learn more about Freshdesk pricing
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Popular Clients

Popular Clients

Multiplus SA, Xapo, GoAnimate Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Customer Support

Customer Support

Phone
Ticket
Phone Live Support
Ticket Training
Available Plans

Available Plans

Inbenta’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Available Features

Available Features

Inbenta FEATURES

  • Self-Service
  • Analytics
  • Auto complete
  • Dynamic FAQs
  • Support Ticketing
  • Email Management
  • Auto Responses
  • Canned Responses
  • E-Commerce
  • Integrations
  • Chatbots

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
Available Languages

Available Languages

English English, Dutch, Polish, Turkish, Swedish
Phone No.

Phone No.

+1-408-213-8771 +1 (866) 832-3090
Available Integrations

Available Integrations

Inbenta integrates with the following business systems and applications:

  • Zendesk
  • Salesforce Desk.com
  • Salesforce Service Cloud
  • Endeca
  • Skype
  • Facebook Messenger
  • Mobile

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Company Email

Company Email

info@inbenta.com support@freshdesk.com
Contact Address

Contact Address

777 Mariners Island Blvd. Suite #220
San Mateo, California
USA
311 California street,
San Francisco, CA 94104
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as essential as functionalities and user support responsiveness are pricing packages given by Freshdesk and Inbenta. While cost should not be the only factor it’s definitely a key thing to think about. You should try to find a flexible pricing package that can be matched with your business size and easily scaled up if your company expands. You should be certain you don’t opt for plans that have additional tools that you won’t find a use for and always try to get in touch with the vendor directly as enterprises can frequently benefit from special pricing. You should also give a chance to a free trial or demo of each service to spend at least some time on actual work with the system. It’s a useful experience that doesn’t ask you to spend any money and gives you a practical overview of what it feels like to work with Freshdesk and Inbenta.