Compare Inbenta vs. FreshdeskA sensible way to choose the right Customer Support Software product for your business is to match the solutions against each other. Here you can compare Freshdesk and Inbenta and see their features compared thoroughly to help you decide on which one is the more effective product. Also, you can examine their overall ratings, such as: overall score (Freshdesk: 9.8 vs. Inbenta: 8.4) and user satisfaction (Freshdesk: 100% vs. Inbenta: 100%). Examine their distinctive features and similarities and find out which one outperforms the other. Likewise, anticipate the state of how your business will look like in the future; will your business outgrow the app in the next 3-5 years? Those of you who don't have much time or need a Customer Support Software advice from our team might want to try out these top choices for this year: Zendesk, Samanage, Freshdesk.
Inbenta is a global pioneer in a new class of enterprise semantic search technology that's aimed to dramatically improve the experience of online customers.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
|Learn more about Inbenta pricing||Learn more about Freshdesk pricing|
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
|Multiplus SA, Xapo, GoAnimate||Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
Inbenta’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
|English||English, Dutch, Polish, Turkish, Swedish|
|+1-408-213-8771||+1 (866) 832-3090|
Inbenta integrates with the following business systems and applications:
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
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Almost as essential as functionalities and user support responsiveness are pricing packages given by Freshdesk and Inbenta. While cost should not be the only factor it’s definitely a key thing to think about. You should try to find a flexible pricing package that can be matched with your business size and easily scaled up if your company expands. You should be certain you don’t opt for plans that have additional tools that you won’t find a use for and always try to get in touch with the vendor directly as enterprises can frequently benefit from special pricing. You should also give a chance to a free trial or demo of each service to spend at least some time on actual work with the system. It’s a useful experience that doesn’t ask you to spend any money and gives you a practical overview of what it feels like to work with Freshdesk and Inbenta.