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Compare Freshdesk vs Impel CRM

What is better Freshdesk or Impel CRM? If you want an effective CRM Software product for your business you need to remember to assess several options. It doesn’t have to be tricky, and can be as simple as matching their features in a table like the one below.

You will also get a brief idea how each product performs. For example, on this page you can check Freshdesk’s overall score of 9.8 and compare it against Impel CRM’s score of 7.3; or Freshdesk’s user satisfaction level at 100% versus Impel CRM’s 100% satisfaction score. The evaluation will allow you to spot the good and bad points of each service, and decide which fits you requirements better. On top of the rich features, the application that is easy to understand and use is always the better product.

Those of you who are pressed for time or could use a Customer Support Software suggestion from our experts may want to take a look at these top choices for this year: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $20

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Activity Planner
  • Advanced Reporting
  • All-in-One Sales Automation
  • Email Marketing
  • Expense Management
  • Customer Support across channels
  • E-coupon Management
  • Field Reporting via SMS
  • Integrated Email
  • Loyalty Management
  • Sales Order management
  • SMS Functions
  • Test Center
  • Rural Marketing
  • Inventory Management
  • JustDial Integration

Pricing Info

Impel CRM offers two affordable plans that come with all the general features as well as other functionalities, including training, customer support, and platform functions. Users can also try Impel CRM for 15 days with no risk and no cost.

Corporate – $20/user/month

  • 5 web users (minimum)
  • 50MB per user

Enterprise – $35/user/month

  • 2 web users (minimum)
  • 100MB per user

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sunfire Technologies, Modi Tyres, Quickheal Technologies

Integrations

Impel CRM supports integrations with the following business systems and applications:

  • Tally.ERP9
  • Impel Touch

Impel CRM also offers custom integrations with its comprehensive SOAP APIs.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Impel CRM is an integrated suite that enables users to focus on delivering services and solutions that satisfy their customers.

Company Email

support@impelops.com

Contact No.

Company's Address

PK4 Software Technologies Pvt Ltd
203 Sri Sai Plaza
New BEL Road
Bangalore 560054
INDIA

Almost as important as useful features and client support quality are pricing packages given by Freshdesk and Impel CRM. Even though cost should not be a deciding factor it’s definitely an important thing to think about. You should expect a flexible pricing plan that can be adjusted to your company size and easily scaled up every time your business develops. Be sure that you don’t opt for pricing plans that include extra tools that you won’t find useful and always try to get in touch with the vendor directly because enterprises can often count on discounts. You should also give a chance to a free trial or demo of every product to spend at least some time working with it. It’s a valuable experience that doesn’t ask you to invest any money and provides you with a reliable overview of what it’s like to work with Freshdesk and Impel CRM.

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