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Compare Freshdesk vs Highrise CRM

What is better Freshdesk or Highrise CRM? A great way to choose the right CRM Software product for your firm is to cross-check the solutions against each other. Here you can compare Freshdesk and Highrise CRM and see their capabilities compared thoroughly to help you pick which one is the better product. Also, you can compare their overall ratings, including: overall score (Freshdesk: 9.8 vs.

Highrise CRM: 6.5) and user satisfaction (Freshdesk: 100% vs. Highrise CRM: 99%). Check their varying features and similarities and see which one outperforms the other. Likewise, anticipate the state of your company tomorrow; will your company outgrow the app in the next 3-5 years?

In the event you want to quickly identify the more reliable Customer Support Software according to our review team we suggest you try out one of these products: Salesforce Service Cloud, Salesforce Essentials, Freshdesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 6.5

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $24

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Easy integration and synchronization of contacts from Outlook or Excel
  • Efficient storage of meeting notes
  • Quick document and contract management
  • Efficient contact management
  • Effective proposal tracking
  • Effective deal tracking
  • Easy access of contacts on an iPhone or Android phone
  • Efficent task management within the team
  • Easy tracking of employee reviews
  • Task reminders via email/SMS on your mobile
  • Quick access to all communications with your investors

Pricing Info

Here are the Highrise CRM cost details:

Highrise CRM offers a 30-day free trial on all accounts. It offers three main plans:

Basic ($24/month)

  • Good for small groups
  • Up to 6 users
  • 5 GB storage
  • 10 deals
  • 5,000 contacts
  • Enhanced security

Plus ($49/month)

  • Most popular plan
  • Up to 15 users
  • 15 GB storage
  • Unlimited deals
  • 20,000 contacts
  • Enhanced security

Premium ($99/month)

  • For power users
  • Up to 40 users
  • 30 GB storage
  • Unlimited deals
  • 30,000 contacts
  • Enhanced security

Highrise also offers two special plans:

Free plan

  • 2 users
  • No files
  • 250 contacts

Solo plan ($29/month)

  • 1 user
  • 5 GB file storage
  • Unlimited deals
  • 20,000 contacts

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

It has the following add-ons:

Iphone Applications

  • Highrise for iPhone
  • CatchApp

Customer Service & Support

  • HelpSpot
  • Zendesk
  • TeamSupport
  • Dispatch
  • LiveChat
  • SnapEngage
  • Zopim
  • Ringio
  • Olark
  • One Call Now
  • Get Satisfaction
  • Ecquire
  • ClickDesk
  • Userlike
  • Hipmob
  • OggChat
  • Support Bee
  • Help Scout
  • LiveAgent
  • Live2Support
  • Freshdesk
  • MakePlans
  • HappyFox

Iphone Optimized & Mobile

  • CompanionLink
  • PieSync
  • Glyder

Sales & Marketing

  • Formstack
  • MailChimp
  • Sendloop
  • Prefinery
  • electionbuddy
  • Wufoo
  • FreshBooks
  • RedCritter
  • zferral
  • WP Highrise Contact
  • proposable
  • Hubspot
  • Constant Contact
  • Bidsketch
  • Tout
  • LiveChat
  • SnapEngage
  • Zopim
  • ActiveCampaign
  • Context Promotions
  • Gravity Forms
  • DirectIQ
  • Quote Roller
  • Olark
  • ExactTarget
  • Act-On
  • Infusionsoft
  • VerticalResponse
  • RunMyProcess
  • Socket
  • Swapley
  • Formidable
  • Contactually
  • We Love Highrise
  • Mimiran
  • Billomat
  • writethat.name
  • OnSIP
  • Direct Mail Manager
  • SyncApps® by Cazoomi
  • JotForm
  • OSI Affiliate Software
  • Benchmark Email
  • SalesClic
  • Ecquire
  • Yesware
  • Hipmob
  • Tracks
  • NiftyQuoter
  • Mad Mimi
  • Just Add Content
  • FonB
  • E-goi
  • Osmosis
  • Proposify
  • SalesDials
  • InInbox

Business Productivity & Reporting

  • Less Accounting
  • Pulse
  • Feeds
  • Harvest
  • Easy Insight
  • Hojoki
  • ChatPast
  • OneSaas
  • Ballpark Online Invoicing
  • SaveYourCall.com
  • VendorRisk
  • Collabspot
  • Xero Accounting Software
  • Beesboard
  • SyncAce
  • Mirror42
  • eazyBI
  • Image Relay
  • 300.mg
  • Contactually
  • Outsight App
  • DashStack
  • Zapier
  • 77reports
  • Leftronic
  • Unifyo
  • CloudWork
  • Yarooms
  • Briefcase
  • Task Guard
  • Opina
  • Geckoboard
  • Auto Task Templates
  • FonB
  • Centreli
  • fetchflow
  • Flowdock
  • Cloutex

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Effectively manages your customers and contacts as well as keep track your of business deals and proposals.

Company Email

support@basecamp.com

Contact No.

Company's Address

Chicago, IL, United States

In case you are still having doubts about which solution will perform best in your case it may be a sensible idea to investigate each service’s social metrics. Such metrics are frequently an indicator of how popular every service is and how wide is its online presence. For instance, in case of Facebook Freshdesk has 67649 likes on their official page while Highrise CRM profile is liked by 3073 users.

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