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Compare Freshdesk vs HelloLeads

What is better Freshdesk or HelloLeads? Examining products for the top CRM Software doesn't have to be complicated. On our review platform, we enable you to match Freshdesk and HelloLeads and immediately see their differences. We allow you to take a look at their features, supported devices, customer support, prices, terms, and much more.

You can even assess their overall score (9.8 for Freshdesk vs. 8.0 for HelloLeads) and overall customer satisfaction level (100% for Freshdesk vs. 100% for HelloLeads). Spend some time and examine your leading choices and find out which one is ideal for your company. Likewise, you must assess the software vendor’s credibility; can they be relied upon and will they still be on the market in the future?

Users who are pressed for time or would like to get a Customer Support Software recommendation from our experts might want to take a look at these top choices for the current year: Salesforce Essentials, Freshdesk, Zendesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $180

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead Capture at any Source
  • Facebook Integration
  • WhatsApp Integration
  • Scan Business Cards
  • Digital Enquiry Form – Completely Customized
  • Locate leads near you in Google map
  • Lead level file attachment
  • Instant Response (Auto-generated Email & SMS)
  • Qualify Leads
  • Set Reminders for follow-up
  • Recurring follow-up
  • Keep a record of customer conversation history
  • Assign multiple leads to team members
  • Team Monitoring
  • Updates on lead addition and follow-ups
  • Mark Area of Interest
  • Add Notes/Tags
  • Multiple Devices
  • Lead Analytics
  • Sales team performance tracking
  • Sales report generation
  • API Integration
  • Clone Lead
  • Google calendar integration
  • Custom analytics
  • Instant Estimate/Invoice

Pricing Info

HelloLeads offers three pricing plans for users to choose from. Select the best plan for your business. To help you explore the software, you can sign up for its 14-day free trial of their Professional plan.

STANDARD – $180/user/year

A simple CRM ideal for startups and single users.

  • Manage Up To 1,000 Leads, Single User
  • Lead Data Accessibility
  • Rapid Response to Leads
  • Improved Follow Ups
  • Quick Lead Capture
  • Automatic Greeting Emails
  • On Time Follow Up Reminders
  • Web Form Widget
  • Inquiry Form Generator
  • Google Calendar
  • Recursive Follow Up
  • WhatsApp Connectivity
  • Facebook Business Page Integration
  • Instant Estimate/Invoice

PROFESSIONAL – $240/user/year

Ideal for growing sales teams.

  • Minimum 2 Users
  • Up to 10,000 Leads
  • Bulk Email
  • Attaching File
  • All inclusions of the STANDARD plan

ENTERPRISE – $300/user/year

Ideal for large sales teams.

  • Minimum 5 Users
  • Unlimited Leads
  • Custom Analytics
  • All inclusions of the PROFESSIONAL plan

The pricing posted is exclusive of VAT and taxes.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

LCIPL, ARADA, Trust Insurance, SIP Academy, GIEOM, Array Networks

Integrations

HelloLeads integrates with the following apps:

  • Facebook
  • WhatsApp
  • Google Calendar
  • Other ERPs using API
  • Email Integration

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

HelloLeads is smart lead management solution helping you to acquire, track and manage each lead that you meet with in an event or expo.

Company Email

support@helloleads.io

Contact No.

Company's Address

HelloLeads
3422 Old Capitol Trail, Suite 15
Wilmington, DE 19808
USA

It may not always be sufficient to just compare Freshdesk and HelloLeads with one another. Although specific features, pricing plans and customer comments are all important and should be included when making a final choice, you should also check out the recognition and awards merited by each service. Very often a less dominant solution may turn out to be an excellent choice that was distinguished with B2B awards such as our Supreme Software Award which reveals that in spite of lesser market popularity it’s a significant rival to the software that dominate the market.

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