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Compare Freshdesk vs Grow in Cloud

What is better Freshdesk or Grow in Cloud? With a wide range of functions, pricing, conditions, and more to evaluate, finding the right CRM Software for your organization is hard. Nevertheless making use of our system, it's easy to match the characteristics of Freshdesk and Grow in Cloud as well as their general SmartScore, respectively as: 9.7 and 8.0 for overall score and 100% and 100% for user satisfaction.

You can also assess them feature by feature and find out which application is a better fit for your enterprise. Don’t forget to get a trial version first prior to getting a plan to get a firsthand experience how the solution performs in real scenarios.

Our experts made sure to prepare reviews of all popular Customer Support Software services offered out there, but among them these three deserved our special attention: Salesforce Service Cloud, Freshdesk, Zendesk.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.

Sprout – Free

  • Unlimited Agents
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Ticket Dispatch
  • Team Collaboration
  • Call-to-ticket conversion

Blossom

–  $19/agent/month or $15/agent/month/annual billing

  • All Sprout Features
  • Automation Capabilities
  • In-depth Helpdesk
  • Chats and Calls Management
  • Marketplace Apps
  • SLA Management
  • Business Hours

Garden

– $45/agent/month or $35/agent/month/annual billing

  • All Blossom Features
  • Triggered Messages
  • Time Tracking
  • Call Masking
  • Session Replay
  • Multilingual Knowledge Base
  • CSAT Surveys
  • Performance Reports
  • Embedded Chat FAQs
  • IVR

Estate

– $69/agent/month or $49/agent/month/annual billing

  • All Garden Features
  • Automatic Ticket Assignment
  • In-app Chat Campaigns
  • Answer Bot
  • Portal Customization
  • Custom Roles
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest

– $125/agent/month or $99/agent/month/annual billing

  • All Estate Features
  • Skill-based Ticket Assignment
  • IP Whitelisting
  • Extendable API Rate Limit
  • Sandbox
  • Phone Calls Holiday Routing
  • HIPAA Compliance
  • Co-browsing
  • Multilingual Chat FAQs

Field Service Management

– $29/field technician/month

  • Available on Estate and Forest Plans
  • Add Field Technicians
  • Service Performance tracking
  • Schedule and Appointment Management
  • 24/7 Email Support
  • 24/5 Phone Support
  • Reports

You can take advantage of Freshdesk’s omnichannel capability for a fee if you subscribe to either Garden or Estate. But you get it free with Forest.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from £8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Product Tour
  • Online Appointment Scheduling
  • Calendar Sync (iCal, Google Calendar, Outlook)
  • Calendar Management
  • Client Management
  • SMS Notifications
  • Customized Billing and Invoicing
  • Centralized Payment Dashboard
  • Self-Service Client Portal
  • Documents Module
  • Landing Page Builder
  • Automated Reminders & Notifications
  • Free Client Website
  • Live Website Widget
  • Branding
  • Contact Management
  • Leads Capturing
  • Customer Messaging
  • Email Campaign Tracking
  • Email/SMS Marketing
  • Expense Management
  • Online Document Management
  • Online Payment Gateways
  • Professional Invoice Templates
  • Action History
  • Reports

Pricing Info

Grow In Cloud Offers the following basic and enterprise pricing packages:

Basic – £10/month or £8/month (Annual Billing)

  • Contacts Management
  • Online Invoicing
  • Online Appointment
  • Online Calendar Management
  • Client Website
  • Live Website Widget
  • Online Payments
  • Live Customer Messaging
  • Cloud Document Storage & Sharing
  • 1GB free Storage

Business Lite – £30/month or £22.50/month (Annual Billing)

  • All Basic features
  • Staff Management
  • Email & SMS Marketing
  • Expense Management
  • Performance Reports
  • 2 GB free Storage
  • 1 Staff Account

Business Advanced – £50/month or £37.50/month (Annual Billing)

  • All Business Lite features
  • Branding
  • Staff Calendar
  • Customized Notifications & Reminders
  • Add-ons Available
  • Dedicated Account Manager
  • 5 GB free Storage
  • 100 SMS Messages
  • 2 Staff Accounts

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Shazy IT Computing, B&N Makeup Studio

Integrations

Grow In Cloud integrates with the following business systems and applications:

  • Facebook
  • PayPal
  • Stripe
  • All Calendars (Gmail, Outlook, Yahoo, iCloud)
  • Eblogger
  • Wordpress
  • Wix

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud-based comprehensive business management software that comes with all the essential tools and capabilities small businesses and budding start-ups need to manage their operations, attract and grow their client base, and drive their revenues.

Company Email

info@growincloud.com

Contact No.

Company's Address

GrowinCloud Inc.
Fox Court, 14 Gray’s Inn Rd
Chancery Lane, London WC1X 8HN
United Kingdom

If you are still having doubts about which solution will be best for your company it may be a good idea to take a look at each service’s social metrics. These metrics are quite often a sign of how popular a given service is and how big is its online presence. For instance Freshdesk Twitter account has currently 17901 followers. At the same time Grow in Cloud Twitter is followed by 618 users.

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