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Compare Freshdesk vs Grade.us

What is better Freshdesk or Grade.us? To successfully find the most efficient and productive CRM Software for your firm, you need to compare products available on the market. For instance, here it is possible to match Freshdesk’s overall score of 9.8 against Grade.us’s score of 8.5. You can even review their general user satisfaction: Freshdesk (100%) vs. Grade.us (100%).

In addition, you can evaluate their good and bad points feature by feature, including their offered terms and prices. By comparing products you are improving your chances to select the right software for your budget. It goes without saying you should know your specific needs to realize which solution addresses those needs.

We are aware that not all companies have enough time to try out a large number of different solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Salesforce Service Cloud, Freshdesk, Salesforce Essentials.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $90

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi-channel review funnel system
  • Manage multiple locations or clients
  • Use your own brand and domain(s)
  • Drive reviews on all local and industry review sites
  • Pre-empt negative reviews
  • Collect reviews on-location with compliant “kiosk mode”
  • Embed landing pages anywhere
  • Engage customers with coupons/offers
  • Automate email review campaigns
  • Automate SMS review campaigns
  • Drop-shipped “review invite” cards
  • Monitor all major and industry-specific review sites
  • Get new review alerts from around the Web
  • Stream latest and greatest reviews to your website and social media
  • Track campaign performance
  • Produce custom schedule or on-demand reports (PDF and interactive)
  • Client- or staff-facing account dashboard under your brand and domain
  • Access our API for integrations with your own site or dashboard
  • Use API-based plugins for Wordpress, Joomla and Drupal
  • Data analysis and insights via NLP, text analytics and more
  • Advanced competitive intelligence and reporting
  • Customized solutions to meet complex business cases

Pricing Info

Grade.us has three plans that cater to specific business sizes and requirements. Each plan also comes with a 14 day free trial offer. Contact them today for more enterprise pricing information.

Marketer – $90/month or $75/month if paid annually

  • Complete Review Management and Marketing solution
  • 1 user account and up to 3 profiles included for multiple campaigns, locations or clients
  • Drive reviews on all local and industry review sites
  • Pre-empt negative reviews
  • Collect reviews on-location with compliant “kiosk mode”
  • Embed landing pages anywhere
  • Engage customers with coupons/offers
  • Automate email review campaigns and text message review requests
  • Monitor major, minor and industry-specific review sites for new reviews
  • Auto-share positive reviews (including images) to social media profiles
  • White-label landing pages, widgets, forms and reports

Agency – starts at $200/month or $167/month if paid annually

  • All Professional features
  • Scalable and modular review management and marketing solution
  • Up to 10 seats included; each seat includes a profile and user account
  • Advanced tools and reporting for managing profiles at scale
  • Control SEO-friendly rich-snippet/schema markup for reviews and aggregate rating
  • Private-label widgets and plugins completely
  • Surface high- and low-performing clients or locations with account-level dashboard
  • Schedule white-labeled recurring reports to ship to clients/staff via Web, PDF and CSV
  • Respond directly to Facebook and Google reviews from one dashboard
  • API and Zapier Integrations
  • Optional white-labeled dashboard for clients to self-manage ($440 annual fee)

Partner – starts at $1500/month or $1250/mo if paid annually

  • All Angency features
  • Up to 100 seats included; each seat includes a profile and user account​
  • Access to advanced features like single sign-on (SSO) and white-labeled API
  • Add subusers under their own branding (i.e. agencies under agencies)
  • White-labeled dashboard for clients to self-manage
  • Data analysis and insights via NLP, text analytics and more
  • Advanced competitive intelligence and reporting
  • Customized solutions to meet complex business cases​

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Duct Tape Marketing, NJS Marketing, Titan Web Agency

Integrations

Grade.us integrates with the following business systems and applications:

  • WordPress
  • Joomla
  • Drupal
  • API Integration

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Grade.us is a powerful and effective review management platform that enables businesses to create a review funnel process that is easy and efficient.

Company Email

support@grade.us

Contact No.

Company's Address

55 Park Ave., Suite 35
Bloomfield, NJ 07003
USA

You should note that while both Freshdesk and Grade.us may provide an excellent range of features every product might be aimed at a different company size. If you are comparing features you may want to give some attention to a company type they are meant for. Certain functionalities might scale up effectively for huge enterprises but if you own a small or mid-sized business it’s usually more sensible to avoid paying for complex features that you might never use.

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