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Compare Freshdesk vs Gincore

What is better Freshdesk or Gincore? Finding the proper CRM Software product is as simple as assessing the solid and weak characteristics and terms offered by Freshdesk and Gincore. Here it's also possible to match their general scores: 9.8 for Freshdesk vs. 8.0 for Gincore. Or you can check their general user satisfaction rating, 100% for Freshdesk vs. 100% for Gincore.

We suggest that you take some time to review their differences and determine which one is the better alternative for your business. Moreover. keep in mind to factor in your company’s or industry’s special situation, for example, a multilingual app for a global team or a mobile version to help you work on the go.

Right now, the most significant services in our Customer Support Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.

Sprout – Free

  • Unlimited Agents
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Ticket Dispatch
  • Team Collaboration
  • Call-to-ticket conversion

Blossom –  $19/agent/month or $15/agent/month/annual billing

  • All Sprout Features
  • Automation Capabilities
  • In-depth Helpdesk
  • Chats and Calls Management
  • Marketplace Apps
  • SLA Management
  • Business Hours

Garden – $35/agent/month or $29/agent/month/annual billing

  • All Blossom Features
  • Triggered Messages
  • Time Tracking
  • Call Masking
  • Session Replay
  • Multilingual Knowledge Base
  • CSAT Surveys
  • Performance Reports
  • Embedded Chat FAQs
  • IVR

Estate – $65/agent/month or $49/agent/month/annual billing

  • All Garden Features
  • Automatic Ticket Assignment
  • In-app Chat Campaigns
  • Answer Bot
  • Portal Customization
  • Custom Roles
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $125/agent/month or $109/agent/month/annual billing

  • All Estate Features
  • Skill-based Ticket Assignment
  • IP Whitelisting
  • Extendable API Rate Limit
  • Sandbox
  • Phone Calls Holiday Routing
  • HIPAA Compliance
  • Co-browsing
  • Multilingual Chat FAQs

Field Service Management – $29/field technician/month

  • Available on Estate and Forest Plans
  • Add Field Technicians
  • Service Performance tracking
  • Schedule and Appointment Management
  • 24/7 Email Support
  • 24/5 Phone Support
  • Reports

You can take advantage of Freshdesk’s omnichannel capability for a fee if you subscribe to either Garden or Estate. But you get it free with Forest.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Expert's Choice Award and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $19.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Billing & Invoicing
  • Dispatch Management
  • Inventory Control
  • Mobile Access
  • Predictive Maintenance
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Work Order Management

Pricing Info

Gincore offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and choose the best plan for your business:

Start-Up – $19.99/month

  • 2 Users
  • Complete logistics between branches
  • Funnel of sales, analytics
  • Competitors parser

Workshop – $29.99/month

  • 7 Users
  • Complete logistics between branches
  • Funnel of sales, analytics
  • Competitors parser

Standard – $49.99/month

  • 14 users
  • Complete logistics between branches
  • Funnel of sales, analytics
  • Competitors parser

Professional – $99.99/month

  • Unlimited Users
  • Complete logistics between branches
  • Funnel of sales, analytics
  • Competitors parser
  • Individual improvements for your business

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Remonteka, SerpService, M-Fix

Integrations

Gincore offers integration with Google Analytics, Telephony provider sю as well as barcode scanners, POS terminals, thermal printers for printing labels/price tags and much more.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Gincore is a cloud-based accounting and CRM software that caters specifically to computer and cellphone service centers and repair shops.

Company Email

gincore@gincore.net

Contact No.

Company's Address

San Francisco 3
Embarcadero Center
USA

When you select a solution that you think will work best for your team you shouldn’t only pay attention to what reviewers have to say about it. In many cases individual experience with the product may change, depending on specific goals and needs. That’s the reason why in our reviews we also provide our User Satisfaction Rating for every product to give you a reliable overview of how real users of Freshdesk and Gincore estimate their contact with the product. Our algorithm is based on detailed analysis of product appearances on other sites, social networks as well as blogs, so you are going to receive a full and credible picture of what other clients think about each app. In this case Freshdesk got a total satisfaction rating at 100% while for Gincore 100% of people say they had an enjoyable experience with it.

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