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Compare getReply vs. Freshdesk

You have such a huge number of Customer Support Software choices in today’s market that selecting the best product may be confusing. On our comparison page, you can actually review the tool, pricing terms, available plans, and more details of Freshdesk and getReply. You can also evaluate their score (9.8 for Freshdesk vs. 6.0 for getReply) and user satisfaction level (100% for Freshdesk vs. 100% for getReply). The scores and ratings present you with a general idea how these two software products perform. In addition, check if the application can integrate with your current business apps to ensure greater productivity. People who are pressed for time or want a Customer Support Software suggestion from our team may want to investigate these top choices for this year: Zendesk, Freshdesk, Salesforce Essentials.
Comparison

getReply

VS

Freshdesk

VS

getReply screenshot Freshdesk screenshot
Pricing Page

Total Score

Our Score

6.0 ?

Our Score

9.8 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Cost

Cost

$3

free

Pricing Type

Pricing Type

Free | Quote-based Monthly payment
Full Review

Full Review

Product Info

Product Info

getReply is a multi-channel, web-based customer service software which helps you offer customer support through multiple channels.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Easy Links
Phone Number

Phone Number

+1 (866) 832-3090
Company Email

Company Email

support@getreply.com support@freshdesk.com
Pricing Plans

Pricing Plans

The pricing for getReply is 3¢ per reply to customer’s question. The service is free for up to 100 replies/month.

Features offered include:

  • Unlimited agents
  • Unlimited features
  • Unlimited contacts
  • You can cancel at any time
  • 24/7 support (email, live chat)

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

List of Features

List of Features

getReply FEATURES

  • Analytics
  • Automatic ticket distribution
  • Automation (time and event based rules)
  • Departments, tags, and filters
  • Easy-to-use interface
  • Gamification
  • Help center
  • Hybrid tickets
  • Intelligent spam filter
  • Knowledge base
  • Live chat
  • Mobile ready
  • Multichannel support (voice, email, live chat, Facebook, and Twitter)
  • Multilingual
  • Service-level Agreement (SLA)
  • Ticketing system
  • Twilio voice integration
  • Unlimited agents

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
Available Integrations

Available Integrations

getReply integrates with the following business apps:

  • 3DCart
  • Artinic
  • Adobe Business Catalyst
  • AWeber
  • CS-Cart
  • Drupal
  • Expression Engine
  • Facebook
  • GetResponse
  • Highrise
  • Joomla
  • Weebly
  • MailChimp
  • Magento Go
  • Nicereply
  • Opencart
  • PrestaShop
  • Twitter

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Pricing Page

Pricing Page

Learn more about getReply pricing Learn more about Freshdesk pricing
Languages

Languages

English English, Dutch, Polish, Turkish, Swedish
Support Types

Support Types

Phone Live Support
Ticket Training
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Devices Supported

Devices Supported

Windows
Linux
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Contact Address

Contact Address

616 Corporate Way
STE2 4000
Valley Cottage, NY 10989
USA
311 California street,
San Francisco, CA 94104
Popular Customers

Popular Customers

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
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QUICK LINKS

QUICK LINKS

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Almost as essential as features and user support level are pricing plans made available by Freshdesk and getReply. Although pricing should not be the sole aspect it’s definitely a significant thing to think about. You should try to find a flexible pricing plan that can be matched with your team size and effortlessly scaled up if your business grows. Be sure that you don’t select pricing plans that have advanced tools that you won’t find a use for and always try to get in touch with the vendor directly because big companies can frequently benefit from discounts. You should also check out a free trial or demo of every software to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t need you to spend any money and offers a reliable overview of what it’s like to work with Freshdesk and getReply.