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Compare Freshdesk vs Getfeedback

What is better Freshdesk or Getfeedback? Today’s corporations require the most effective CRM Software product to keep on being competitive. On this page we help you with buying the right product, by allowing you to compare Freshdesk and Getfeedback down to the very details of their individual functions.

You may also make use of our total scoring values, which rate the software overall quality and performance. Freshdesk got a 9.8 score, while Getfeedback has a score of 8.5. Likewise, it is possible to compare their general user satisfaction rating: 100% (Freshdesk) against 100% (Getfeedback). Remember to select the application that best answers your most crucial issues, not the application with a lot of features.

Right now, the most popular solutions in our Customer Support Software category are: Zendesk, Salesforce Service Cloud, Freshdesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.

Sprout – Free

  • Unlimited Agents
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Ticket Dispatch
  • Team Collaboration
  • Call-to-ticket conversion

Blossom –  $19/agent/month or $15/agent/month/annual billing

  • All Sprout Features
  • Automation Capabilities
  • In-depth Helpdesk
  • Chats and Calls Management
  • Marketplace Apps
  • SLA Management
  • Business Hours

Garden – $35/agent/month or $29/agent/month/annual billing

  • All Blossom Features
  • Triggered Messages
  • Time Tracking
  • Call Masking
  • Session Replay
  • Multilingual Knowledge Base
  • CSAT Surveys
  • Performance Reports
  • Embedded Chat FAQs
  • IVR

Estate – $65/agent/month or $49/agent/month/annual billing

  • All Garden Features
  • Automatic Ticket Assignment
  • In-app Chat Campaigns
  • Answer Bot
  • Portal Customization
  • Custom Roles
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $125/agent/month or $109/agent/month/annual billing

  • All Estate Features
  • Skill-based Ticket Assignment
  • IP Whitelisting
  • Extendable API Rate Limit
  • Sandbox
  • Phone Calls Holiday Routing
  • HIPAA Compliance
  • Co-browsing
  • Multilingual Chat FAQs

Field Service Management – $29/field technician/month

  • Available on Estate and Forest Plans
  • Add Field Technicians
  • Service Performance tracking
  • Schedule and Appointment Management
  • 24/7 Email Support
  • 24/5 Phone Support
  • Reports

You can take advantage of Freshdesk’s omnichannel capability for a fee if you subscribe to either Garden or Estate. But you get it free with Forest.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Expert's Choice Award and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Responsiveness to multiple devices
  • Real-time data analytics and results
  • Multi-lingual surveys
  • Images and video support
  • Brand and personalization control
  • Compatibility with various distribution platforms
  • Supports all emailing systems.
  • Data export option
  • API availability

Pricing Info

GetFeedback is available in four pricing plans. Users may start with a 14-day free trial with the app’s full capabilities, Salesforce integration, and up to 20 survey responses. Once the trial is over, here are the plans users can choose from to continue using the service:

GetFeedback Professional – $50/month

  • 1 User Account
  • 1,000 Responses/month
  • Advanced Logic
  • Advanced Reporting
  • Customizable Survey Templates
  • Email Support
  • Question & Answer Piping
  • Survey Email Delivery
  • Web-based Survey Builder

GetFeedback Advanced – $150/month

  • 1+ User Accounts
  • 1,500+ Responses/month
  • All GetFeedback Professional features
  • Custom Branding & Whitelabeling
  • Team Collaboration
  • Website Survey Widget

GetFeedback Corporate – custom pricing

  • All GetFeedback Advanced Features
  • API Access
  • Custom Team Size
  • Custom Response Volume
  • Custom Notifications
  • Dedicated Customer Success
  • Filtered Dashboards
  • Onboarding Service
  • Priority Email & Phone Support
  • Real-time Analytics
  • Survey Email Templates
  • Text Analytics

GetFeedback for Salesforce – custom pricing

  • All GetFeedback Corporate Features
  • Salesforce Integration
  • Salesforce Report Surveys
  • Salesforce Lead & Contact Forms
  • Salesforce Sandbox Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

ESPN, Facebook, The North Face, Red Bull

Integrations

Getfeedback integrates with the following business systems and applications:

  • Campaign Monitor
  • Salesforce Sales Cloud
  • Salesforce App Cloud
  • Desk.com

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Getfeedback helps you create attractive and engaging online surveys and enables real-time analysis of the available data.

Company Email

sales@getfeedback.com

Contact No.

Company's Address

631 Howard St #500
San Francisco, CA 94105
USA

When you pick a service that you believe will be an actual asset for your team you shouldn’t just pay attention to what experts have to say about it. Very often personal experience with the solution may change, depending on specific goals and requirements. That’s why in our reviews we also give our User Satisfaction Rating for every app to give you a reliable impression of how actual users of Freshdesk and Getfeedback rate their experience with the app. Our algorithm is based on advanced analysis of product appearances on other websites, social media as well as blogs, so you will receive a complete and reliable overview of what other people think about each app. In this example Freshdesk has a total satisfaction rating at 100% while for Getfeedback 100% of users say they had an enjoyable experience with it.

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