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Compare Freshdesk vs Geckoboard

What is better Freshdesk or Geckoboard? When comparing Freshdesk and Geckoboard, you can actually see which CRM Software product is the more effective choice. This ensures that your enterprise can select the most productive and useful program. You can examine the specifics, including available tools, prices, plans offered by each vendor, offer terms, etc.

We also let you evaluate their total scores to know which one seems to be better. Freshdesk has 9.8 points for overall quality and 100% rating for user satisfaction; while Geckoboard has 8.2 points for overall quality and 100% for user satisfaction. Similarly, you can also check which software company is more dependable by sending an an email question to both and check which one replies without delays.

Our team put a lot of effort to prepare reviews of all popular Customer Support Software solutions available out there, but among all the ones we reviewed these three deserved our special attention: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • TV dashboard creation
  • Metrics visualization
  • Simple screen management
  • Dashboard customization
  • Multiple dashboard displays
  • Collaboration
  • Secure link sharing
  • Chrome extension
  • IP restriction to specific devices

Pricing Info

Geckoboard offers four different pricing plans. The prices below do not include VAT. You can save 20% on annual plans.

Solo: $49/month ($468/year, save 20%)

  • 2 dashboards
  • 1 user

Team: $95/month ($912/year)

  • 5 dashboards
  • 3 users
  • Custom CSS

Multi-team: $179/month ($1716/year)

  • 10 dashboards
  • 6 users
  • Custom CSS

Company: $399/month ($3828/year)

  • 25 dashboards
  • 15 users
  • Custom CSS

All plans include dashboard sharing, loops, IP restriction, light and dark themes and customer support.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BBC, Dow Jones, DigitalOcean, Lyst

Integrations

  • AirBrake
  • Amazon Cloudwatch
  • appFigures
  • Basecamp
  • Bitly
  • Buffer
  • Campaign Monitor
  • Chargify
  • Chartbeat
  • Clicky
  • Delighted
  • Facebook
  • Facebook Ads
  • Flurry
  • FreshBooks
  • Get Satisfaction
  • GitHub
  • GoSquared
  • Google Adsense
  • Google Adwords
  • Google Analytics
  • Google Calendar
  • Google Sheets
  • Google+
  • Graphite
  • Heroku Data Clips
  • Highrise
  • HubSpot
  • Instagram
  • Intercom
  • JIRA
  • Jenkins
  • Keen IO
  • Klout
  • LinkedIn
  • MailChimp
  • Mandrill
  • Mention
  • Mixpanel
  • New Relic
  • PagerDuty
  • Paypal
  • Pingdom
  • Pipedrive
  • Pivotal Tracker
  • Podio
  • Positionly
  • RSS/Atom Feed
  • Recurly
  • Salesforce
  • SendGrid
  • Server Density
  • Shopify
  • StatusCake
  • TeamCity
  • Trello
  • Tumblr
  • Twilio
  • Twitter
  • Uservoice
  • Vimeo
  • Xero
  • YouTube
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Geckoboard is a tool for aggregating, visualizing and sharing the important data that drives your business.

Company Email

help@geckoboard.com

Contact No.

Company's Address

310, Curtain House, 134-146 Curtain Road, London EC2A 3AR, United Kingdom

It may not always be enough to simply compare Freshdesk and Geckoboard with one another. Even though useful tools, pricing plans and customer reviews are all important and should be taken into account when making a final decision, you should also take a look at the recognition and awards claimed by each app. Very often a less dominant app may turn out to be a good choice that was distinguished with industry awards such as our Experts’ Choice Award which reveals that regardless of limited market popularity it’s a worthy contender to the apps that rule the market.

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