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Compare Freshdesk vs Fundly CRM

What is better Freshdesk or Fundly CRM? If you want to have a quick way to learn which CRM Software product is better, our unique method gives Freshdesk a score of 9.8 and Fundly CRM a score of 7.5 for all round quality and performance. Furthermore, Freshdesk is rated at 100%, while Fundly CRM is rated 100% for their user satisfaction level.

You can also assess their product details, including functions, tools, options, plans, pricing, and many more. See whether the solution lets you to customize at least part of its processes to ensure the app complements your own business procedures.

In the event you want to quickly find the top Customer Support Software according to our review team we advise you try out these services: Salesforce Service Cloud, Freshdesk, Zendesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $55

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Donor management
  • Events management
  • Task and interaction capabilities
  • Manage pledges and grants within NPE platform
  • Reporting capabilities
  • Ease of communication
  • Membership management
  • Custom web pages

Pricing Info

Fundly CRM offers five SMB/enterprise pricing plans, billed annually or per month. Give the details a look, and select the best plan for your needs:

Easy Launch – $55/month

  • Core Features
  • 1 Concurrent User
  • 1000 Contacts
  • Unlimited E-Communications
  • Email Support
  • Live Chat Support
  • 1 Hour Free Web Training

Easy start – $110/month

  • Core Features
  • Unlimited Users  
  • 5,000 Contacts
  • Unlimited E-Communications
  • Email Support
  • Live Chat Support
  • 1 Hour Free Web Training

Easy grow – $220/month

  • Core Features
  • Unlimited Users  
  • 10,000 Contacts
  • 2 Hour Free Web Training
  • Unlimited E-Communications
  • Email Support
  • Live Chat Support

Easy go – $360/month

  • Core Features
  • Unlimited Users
  • 25,000 Contacts
  • 3 Hour Free Web Training
  • Unlimited E-Communications
  • Email Support
  • Live Chat Support

Easy pro – $550/month

  • Core Features
  • Unlimited Users
  • 50,000 Contacts
  • 4 Hour Free Web Training
  • Unlimited E-Communications
  • Email Support
  • Live Chat Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Ceres Community Project, BATS Theater, Flagler Humane Societ

Integrations

Currently, Fundly CRM integrates with a variety of CMS and email service providers.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Fundly is a one stop shop for all fundraising needs. Improves efficiency in campaigns, interaction with donors and helps organizations to raise more money.

Company Email

info@nonprofiteasy.com

Contact No.

Company's Address

1300 Valley House Dr Suite 100-39,
Rohnert Park, CA 94928
USA

The solutions examined on this page are merely a small part of our full CRM Software category and you should remember that there could be more reliable solutions out there. If you would like to make sure you make the optimal decision for your team we definitely encourage you to compare more software first. You can also consider to study our top 10 CRM Software list to learn which apps are in the current year the best ones and leaders in the market.

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