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Compare Freshdesk vs ExxpertApps

What is better Freshdesk or ExxpertApps? The ideal CRM Software is a service that can tackle your company’s specific requirements. It is possible to identify which choice is best suited for your company if you review a wider range of products before you decide which one is the best.

As an example, Freshdesk and ExxpertApps are scored at 9.8 and 8.0, respectively, for general quality and performance. Likewise, Freshdesk and ExxpertApps have a user satisfaction rating of 100% and 100%, respectively, which suggests the general response they get from customers. Better yet, reach put to an existing customer of the software and solicit their comments regarding the software in question.

Users who don't have much time or would like to get a Customer Support Software recommendation from our team may want to investigate these top choices for the current year: Zendesk, Freshdesk, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Contact Management
  • Project Management
  • Account Management
  • Knowledge Management
  • Opportunity Management with Swarm Intelligence
  • Task Management
  • Email Campaign Management
  • Meeting Management
  • Transactional Landing Pages
  • Document Management
  • Product Management
  • Messages & Chats
  • Extensive Reports & Dashboards
  • Case Management
  • Online Procurement
  • Multi-Currency Invoicing
  • Online Sales & Auctions
  • Responsive Mobile Screens
  • Online Surveys & Registrations
  • Multi-language
  • Online Payments
  • Legal Clause Management for GDPR
  • Forms

Pricing Info

ExxpertApps offers three levels of enterprise pricing. These are outlined below to help you decide which one is the most suitable for your needs.

Standard – $50.00/month

  • Contacts
  • Companies
  • Resources
  • Projects
  • Activities
  • Mailer
  • Landing Pages
  • Procurement
  • Documents
  • Messages
  • Chats

Premium – $60.00/month

  • All Standard Features
  • Customers
  • Providers
  • Opportunities
  • Products
  • Invoicing

Enterprise – starts at $30.00-$60/month

  • Customized Package

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

ExxpertApps does all necessary integration based on customer request. There are today no standard integration modules to other software packages.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Leading European cloud CRM software that boasts a dynamic and comprehensive suite that helps users in every business facet and process

Company Email

info@calvisystems.com

Contact No.

Company's Address

Calvi Systems SL
c/ Tramontana, 39
28223 Pozuelo de Alarcón
Madrid, Spain

No CRM Software will be perfect enough to cover all the needs of a business. Even though main functionalities of Freshdesk and ExxpertApps are important you should also carefully examine the integrations supported by each software. Very often you will already be working with various kinds of SaaS software in your company and it’s much wiser to opt for software that integrate well with one another. If you do that you will be able to be certain of a reliable transfer of information between your teams and apps, which can really reduce time spent on migrating between one app and the next.

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