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Compare Freshdesk vs Expand ERP

What is better Freshdesk or Expand ERP? Today’s corporations want the best CRM Software product to stay competitive. On this page we help you with choosing the best service, by allowing you to evaluate Freshdesk and Expand ERP down to the very details of their individual functions.

You may also check our overall scoring values, which rate the software all round quality and performance. Freshdesk got a 9.8 score, while Expand ERP has a score of 8.0. Likewise, you may compare their general user satisfaction rating: 100% (Freshdesk) against 97% (Expand ERP). Keep in mind to choose the software that best addresses your most urgent issues, not the application with the higher number of features.

In the event you want to quickly locate the best Customer Support Software according to our experts we recommend you try out the following services: Salesforce Service Cloud, Freshdesk, Zendesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.

Sprout – Free

  • Unlimited Agents
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Ticket Dispatch
  • Team Collaboration
  • Call-to-ticket conversion

Blossom –  $19/agent/month or $15/agent/month/annual billing

  • All Sprout Features
  • Automation Capabilities
  • In-depth Helpdesk
  • Chats and Calls Management
  • Marketplace Apps
  • SLA Management
  • Business Hours

Garden – $35/agent/month or $29/agent/month/annual billing

  • All Blossom Features
  • Triggered Messages
  • Time Tracking
  • Call Masking
  • Session Replay
  • Multilingual Knowledge Base
  • CSAT Surveys
  • Performance Reports
  • Embedded Chat FAQs
  • IVR

Estate – $65/agent/month or $49/agent/month/annual billing

  • All Garden Features
  • Automatic Ticket Assignment
  • In-app Chat Campaigns
  • Answer Bot
  • Portal Customization
  • Custom Roles
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $125/agent/month or $109/agent/month/annual billing

  • All Estate Features
  • Skill-based Ticket Assignment
  • IP Whitelisting
  • Extendable API Rate Limit
  • Sandbox
  • Phone Calls Holiday Routing
  • HIPAA Compliance
  • Co-browsing
  • Multilingual Chat FAQs

Field Service Management – $29/field technician/month

  • Available on Estate and Forest Plans
  • Add Field Technicians
  • Service Performance tracking
  • Schedule and Appointment Management
  • 24/7 Email Support
  • 24/5 Phone Support
  • Reports

You can take advantage of Freshdesk’s omnichannel capability for a fee if you subscribe to either Garden or Estate. But you get it free with Forest.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Expert's Choice Award and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from ₹3900

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • CRM
  • Business Intelligence
  • Mobile Apps
  • Inventory
  • Accounting
  • Order Management
  • Documentation
  • Production
  • Procurement
  • POS
  • Payroll
  • Self Service

Pricing Info

Expand ERP offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Lite -₹3900/concurrent user/month (billed annually)

  • Single Channel
  • Minimum 2 Active Users
  • CRM
  • Manufacturing
  • Inventory Management
  • Accounting
  • Email Integration
  • One Report Customisation pack
  • One Remote Training pack
  • Ticket Based Support Pack

Standard – ₹4300/concurrent user/month (billed annually)

  • All Lite Features
  • Minimum 3 Active Users
  • Multi Channel
  • File Attachment
  • Mobile Apps
  • SMS Integration
  • Payroll
  • One Remote Training Pack
  • One Instant Support Pack Annually

Enterprise – ₹4600/concurrent user/month (billed annually)

  • All Standard features
  • Minimum 5 Active Users
  • Stores / Bin Managent
  • Self Service
  • Device Integration
  • One MIS Customisation pack
  • One Instant Support pack Annually
  • Customisation at fixed budget timeline

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Fidere, LGW Limited, Leopard Park

Integrations

Expand ERP integrates with the following business systems and applications:

  • SnapDeal
  • PayTM
  • FlipKart.com
  • eBay
  • Amazon

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Expand ERP Software for Manufacturing Industry. This is a popular ERP software helping industries to save time and achieve greater efficiency.

Company Email

info@edominer.com

Contact No.

Company's Address

Jindal Tower, Block – B, 2nd Floor, Room 6
21/1A/3, Darga Road
Kolkata 700017
India

In case you are still having doubts about which product will work best for your company it may be a sound idea to examine each service’s social metrics. These metrics are frequently an indicator of how popular every software is and how large is its online presence.For instance, if you look at Freshdesk LinkedIn profile you’ll see that they are followed by 4163 users. In case of Expand ERP the volume of followers on their LinkedIn page is 18.

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