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Compare Freshdesk vs EvantoDesk

What is better Freshdesk or EvantoDesk? If you need to have a easy way to find out which Help Desk Software product is better, our proprietary algorythm gives Freshdesk a score of 9.8 and EvantoDesk a score of 8.0 for total quality and performance. In addition, Freshdesk is rated at 100%, while EvantoDesk is rated 100% for their user satisfaction level.

You can also assess their product details, including modules, tools, options, plans, costs, and others. Check if the application can customize some of its funnels to ensure the software complements your own business procedures.

In the event you need to quickly decide on the optimal Customer Support Software according to our review team we suggest you examine one of these solutions: Salesforce Service Cloud, Salesforce Essentials, Freshdesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Unlimited Agents
  • Unlimited Mailboxes, Tickets, and Storage
  • Agent and Group Assignment
  • Canned Responses
  • Email Integration
  • Knowledge Base (Help Docs)
  • Reports (Unlimited History)
  • iPhone & Android Apps
  • Customer Ticket Portal
  • Unlimited SLA Policies
  • Notifications
  • Folders
  • Agent Tasks
  • Ticket Tasks
  • Rebranding
  • 24/7 Email Support
  • EvantoChat
  • Collision Detector
  • Powerful Workflows
  • Import Tweets
  • Import Facebook Posts and Messages
  • Satisfaction surveys
  • Custom Domain Hosting
  • Unlimited Integrations
  • In-Depth Data Analysis Reports
  • Forums

Pricing Info

EvantoDesk – $16.67/agent/month or 15/agent/month (Annual Billing)

  • Unlimited Agents
  • Unlimited Mailboxes, Tickets, and Storage
  • Agent and Group Assignment
  • Canned Responses
  • Email Integration
  • Knowledge Base (Help Docs)
  • Reports (Unlimited History)
  • iPhone & Android Apps
  • Customer Ticket Portal
  • Unlimited SLA Policies
  • Notifications
  • Folders
  • Agent Tasks
  • Ticket Tasks
  • Rebranding
  • 24/7 Email Support
  • EvantoChat
  • Collision Detector
  • Powerful Workflows
  • Import Tweets
  • Import Facebook Posts and Messages
  • Satisfaction surveys
  • Custom Domain Hosting
  • Unlimited Integrations
  • In-Depth Data Analysis Reports
  • Forums

Contact EvantoDesk for more enterprise pricing information and other product details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

ABuzz Technologies, Clinic Appointments, Green Flare

Integrations

EvantoDesk integrates with the following business systems and applications:

  • MailChimp
  • Twitter
  • Facebook
  • ClinicAppointments.com
  • Zapier
  • QuickBooks
  • Pipedrive

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A simple, user-friendly customer service software designed specifically for small and medium-sized businesses. It comes with all the features a small or medium-sized enterprise needs to effortlessly deliver high-quality support services to their customers.

Company Email

Contact No.

Company's Address

EvantoDesk
Eastwood Manor Stud, Eastwood, East Harptree BS40 6AH
United Kingdom

Every time you choose a software that you believe will be an actual asset for your business you shouldn’t simply limit yourself to what experts have to say about it. Quite frequently individual experience with the product may be different, depending on your own goals and requirements. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each solution to give you a reliable overview of how real users of Freshdesk and EvantoDesk estimate their experience with the service. Our system is built around complex analysis of product mentions on other sites, social media and blogs, so you will receive a complete and reliable picture of what other customers think about each app. In this case Freshdesk got a total satisfaction rating at 100% while for EvantoDesk 100% of people express they had a positive experience with it.

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