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Compare Eudata vs. Freshdesk

When you compare Freshdesk and Eudata, you can actually see which CRM Software product is the more suitable choice. This ensures that your organization can get the most productive and effective program. You can examine the details, such as available tools, costs, plans offered by each vendor, offer stipulations, etc. We also let you check their general scores to know which one appears to be better. Freshdesk has 9.8 points for overall quality and 100% rating for user satisfaction; while Eudata has 8.0 points for overall quality and N/A% for user satisfaction. Similarly, you can also find out which software business is more credible by sending an email request to both vendors and see which vendor replies without delays. Those of you who don't have much time or would like to get a Customer Support Software advice from our team might want to take a look at these top choices for the current year: Salesforce Essentials, Freshdesk, Zendesk.
Product

Eudata

VS

Freshdesk

VS

Eudata screenshot Freshdesk screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

9.8 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

100% ?

Price

Price

By quote

free

Price Scheme

Price Scheme

Quote-based Monthly payment
Full Review

Full Review

Overview

Overview

Eudata combines traditional interaction systems such as voice contact centers and CRM systems with its own digital solution and artificial intelligence platform, both representing the state of the art in the market.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Quick Links
Features

Features

Eudata FEATURES

  • ChatBOT (Conversational Engine)
  • ChatBOT Analytics – Reporting
  • VoiceBot
  • Cognitive Contact Center (3C)
  • Chat
  • Audio/Video Chat
  • Real-Time Collaboration
  • Real-Time Sharing
  • Recording
  • Email and SMS
  • Web Call Back
  • Conversational and Social interface
  • Persistent Chat
  • Mobile & Web Messaging
  • IOT Assisted Service
  • Proactive Engagement
  • Outbound Engagement
  • Web Customer Care
  • Expert Advisor
  • Voice2Chat
  • Customer onboarding
  • Customer Centricity
  • External Contact Center or CRM Connectors
  • Kiosk

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
Pricing Page

Pricing Page

Learn more about Eudata pricing Learn more about Freshdesk pricing
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Email Address

Email Address

info@eudata.com support@freshdesk.com
Supported Integrations

Supported Integrations

Eudata integrates with the following business systems and applications:

  • Cisco
  • Genesys
  • Avaya
  • Enghouse
  • Asterisk
  • Salesforce
  • Amazon Echo
  • Skype
  • Skype for Business
  • FB Messenger
  • Twitter
  • Telegram
  • Expert System Cogito
  • Google Dialogflow w MS Luis

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Vendor's Address

Vendor's Address

Eudata
Via M.Gioia 55/C - 20124
Milano
311 California street,
San Francisco, CA 94104
Contact Phone

Contact Phone

+39 0245495098 +1 (866) 832-3090
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Popular Clients

Popular Clients

IBM, Ecobank, Accenture, UniCredit Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Business Size

Business Size

Large Enterprises Small Business | Large Enterprises | Medium Business | Freelancers
Languages Supported

Languages Supported

English English, Dutch, Polish, Turkish, Swedish
Cost Details

Cost Details

Contact Eudata for their enterprise pricing information and other product details.

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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If you compare different CRM Software services you shouldn’t simply study their features list and provided pricing packages. Pay attention to the fact that the app must be meeting your work processes and team so the more flexible their offer the better. Learn which OSes are supported by Freshdesk and Eudata and make sure you will obtain mobile support for whichever devices you work on in your company. It may also be a good idea to learn which languages and countries are supported, as this may be a critical factor for many firms.