Compare Enalyzer vs. Freshdesk

Choosing the best CRM Software for your company is difficult with a lot of features, options, and terms to check. However, relying on our review directory will allow you to simplify the selection steps by showing all crucial solutions in one place. For instance, you can compare Freshdesk and Enalyzer for their functions and overall scores, namely, 9.8 and 8.2, respectively. Likewise, you can check which one has better general user satisfaction rating: 100% (Freshdesk) and 100% (Enalyzer) to determine which product is better for your organization. Don’t just pick the software with the most attractive price, but the solution that has the best value. We realize that not all companies have enough time to scrutinize a wide range of different products, so we created a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Samanage.
Compare

Enalyzer

VS

Freshdesk

VS

Enalyzer screenshot Freshdesk screenshot
Pricing Page

Our Score

Our Score

8.2 ?

Our Score

9.8 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Pricing

Pricing

Free

free

Price Scheme

Price Scheme

Free | Monthly payment | Annual Subscription Monthly payment
Complete Review

Complete Review

Overview

Overview

A responsive, mobile-ready survey and polling web app for individuals and businesses.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Easy Links
Integrations

Integrations

  • Zapier
  • Slack
  • Trello
  • Google Sheets
  • Airtable
  • Salesforce

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Languages

Available Languages

English, Dutch, Polish, Turkish, Swedish English, Dutch, Polish, Turkish, Swedish
Pricing Page

Pricing Page

Learn more about Enalyzer pricing Learn more about Freshdesk pricing
Pricing Plans

Pricing Plans

Enalyzer’s FREE plan comes with the standard features, such as common question types, advanced survey routing, integration with 750+ apps via Zapier, and more! Other pricing plans are available to suit your budget, number of users and survey requirements. This wide range of price points makes Enalyzer one of the most cost-effective survey tools out in the market. There are also multi-user plans that come with volume discounts and tailor-made services. You can contact the vendor for more pricing details or start with a free account.

Free

  • Standard features
  • 100 respondents
  • Unlimited surveys
  • Unlimited questions
  • Unlimited reports
  • Online help center

Basic – $32/month

  • More features
  • 500 respondents
  • Unlimited surveys
  • Unlimited questions
  • Unlimited reports
  • Email support

Pro – $110/month

  • All Features
  • 10,000 respondents
  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • Phone support

Team Plan

  • For a team of 1 to 5 users
  • Discounts for additional users on the same team
  • Offered on an annual basis

Enterprise Plan

  • For large businesses or organizations
  • Annual subscription at a fixed price
  • Subscription for fixed number of users or unlimited users
  • Added discounts for multi-year subscription

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Company's Address

Company's Address

71 Stevenson Street
San Francisco, California 94105, USA
311 California street,
San Francisco, CA 94104
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Popular Clients

Popular Clients

Microsoft, Carlsberg, Telenor Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Available Features

Available Features

Enalyzer FEATURES

  • Multi-User
  • Dashboard
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Kiosk Survey
  • Mobile Survey
  • Site Intercept Survey
  • Data Visualization
  • Data Export
  • Data Analysis Tools
  • Contact Management
  • 360 Degree Feedback
  • Feedback Management
  • Email Integration
  • Email Distribution
  • Embeddable Survey
  • Multiple Question Types
  • Question Branching
  • Question Library
  • Offline Response Collection
  • Skip Logic
  • Templates
  • Attendance Tracking
  • File Sharing
  • External Integrations
  • Supports Audio/Images/Video

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
Vendor Email

Vendor Email

marketing@enalyzer.com support@freshdesk.com
Available Support

Available Support

Phone Live Support
Training
Phone Live Support
Ticket Training
Contact Phone

Contact Phone

+1 (866) 832-3090
Compare Alternatives

Compare Alternatives

Compare with Fundly CRM
Compare with Barefoot Agent
Compare with INSTANT Insight
Compare with SessionCam
Compare with Nutshell CRM
Compare with Toonimo
Compare with VIENNA Advantage
Compare with iGlobe CRM Office 365
Compare with SalesRabbit
Compare with ServiceDock
Compare with FeedbacQ
Compare with Zailab
Compare with Kayako
Compare with Raynet CRM
Compare with Less Annoying CRM
Compare with Neon CRM
Compare with Drift
Compare with SalesSeek
Compare with AzureDesk
Compare with Track-It!
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

The apps examined on this page are only a small part of our full CRM Software category and you should keep in mind that there might be more reliable alternatives out there. If you would like to guarantee you make the optimal decision for your business we strongly urge you to test more solutions first. You can also consider to consult our top 10 CRM Software ranking to find out which services are at the moment the highest-ranking ones and leaders in the market.