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Compare Freshdesk vs Enalyzer

What is better Freshdesk or Enalyzer? Choosing the best CRM Software for your company is difficult with a lot of features, options, and terms to check. However, relying on our review directory will allow you to simplify the selection steps by showing all crucial solutions in one place.

For instance, you can compare Freshdesk and Enalyzer for their functions and overall scores, namely, 9.8 and 8.2, respectively. Likewise, you can check which one has better general user satisfaction rating: 100% (Freshdesk) and 100% (Enalyzer) to determine which product is better for your organization. Don’t just pick the software with the most attractive price, but the solution that has the best value.

Right now, the top products in our Customer Support Software category are: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi-User
  • Dashboard
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Kiosk Survey
  • Mobile Survey
  • Site Intercept Survey
  • Data Visualization
  • Data Export
  • Data Analysis Tools
  • Contact Management
  • 360 Degree Feedback
  • Feedback Management
  • Email Integration
  • Email Distribution
  • Embeddable Survey
  • Multiple Question Types
  • Question Branching
  • Question Library
  • Offline Response Collection
  • Skip Logic
  • Templates
  • Attendance Tracking
  • File Sharing
  • External Integrations
  • Supports Audio/Images/Video

Pricing Info

Enalyzer’s FREE plan comes with the standard features, such as common question types, advanced survey routing, integration with 750+ apps via Zapier, and more! Other pricing plans are available to suit your budget, number of users and survey requirements. This wide range of price points makes Enalyzer one of the most cost-effective survey tools out in the market. There are also multi-user plans that come with volume discounts and tailor-made services. You can contact the vendor for more pricing details or start with a free account.

Free

  • Standard features
  • 100 respondents
  • Unlimited surveys
  • Unlimited questions
  • Unlimited reports
  • Online help center

Basic – $32/month

  • More features
  • 500 respondents
  • Unlimited surveys
  • Unlimited questions
  • Unlimited reports
  • Email support

Pro – $110/month

  • All Features
  • 10,000 respondents
  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • Phone support

Team Plan

  • For a team of 1 to 5 users
  • Discounts for additional users on the same team
  • Offered on an annual basis

Enterprise Plan

  • For large businesses or organizations
  • Annual subscription at a fixed price
  • Subscription for fixed number of users or unlimited users
  • Added discounts for multi-year subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Microsoft, Carlsberg, Telenor

Integrations

  • Zapier
  • Slack
  • Trello
  • Google Sheets
  • Airtable
  • Salesforce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A responsive, mobile-ready survey and polling web app for individuals and businesses.

Company Email

marketing@enalyzer.com

Contact No.

Company's Address

71 Stevenson Street
San Francisco, California 94105, USA

The apps examined on this page are only a small part of our full CRM Software category and you should keep in mind that there might be more reliable alternatives out there. If you would like to guarantee you make the optimal decision for your business we strongly urge you to test more solutions first. You can also consider to consult our top 10 CRM Software ranking to find out which services are at the moment the highest-ranking ones and leaders in the market.

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