Compare Freshdesk vs. Deskero

You have such a wide range of CRM Software choices in today’s state of that industry that selecting the best product is often confusing. On our comparison page, it is simple to examine the tool, pricing terms, available plans, and more details of Freshdesk and Deskero. It’s also possible to evaluate their score (9.8 for Freshdesk vs. 6.8 for Deskero) and user satisfaction level (100% for Freshdesk vs. 100% for Deskero). The scores and ratings provide you with an overall idea how these two software products perform. Moreover, find out if the application can integrate with your current business apps to promote greater productivity. Those of you who don't have much time or could use a Customer Support Software recommendation from our team might want to investigate these top choices for this year: Zendesk, Samanage, Freshdesk.
Compare

Freshdesk

VS

Deskero

VS

Freshdesk screenshot Deskero screenshot
Pricing Details

Total Score

Our Score

9.8 ?

Our Score

6.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Pricing

Pricing

free

$15

Price Scheme

Price Scheme

Monthly payment Monthly payment
Detailed Review

Detailed Review

General Description

General Description

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
A cloud-based software that offers simple yet effective tools to integrate requests coming from different channels
Useful Links
Popular Clients

Popular Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef ReCatch, Integree, Tio, DPSOnline, ComunicoWeb
Customer Support

Customer Support

Phone Live Support
Ticket Training
Live Support
Ticket Training
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Windows Mobile
Contact No.

Contact No.

+1 (866) 832-3090
Contact Address

Contact Address

311 California street,
San Francisco, CA 94104
NABRA LTD 15 Poland Street, London
Contact Email

Contact Email

support@freshdesk.com support@deskero.com
Available Integrations

Available Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
  • Twitter
  • Facebook
  • Google+
  • LinkedIn
  • YouTube
  • MySMS
Available Plans

Available Plans

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Deskero provides a completely free plan which does not require a credit card. It currently offers three paid plans:

Social: $15 per agent/month

  • Designed for social media managers
  • Unlimited agents
  • Basic multi-channel support
  • Complete social integration
  • Social monitor
  • Special social reports

Business: $38 per agent/month

  • For professional business use
  • Unlimited agents
  • Top clients management
  • Ticket configuration settings
  • Basic service level management
  • XML data export

Power: $78 per agent/month

  • For advanced ticket system features
  • Ticket merging
  • Scenario execution & automation
  • Domain-mapping
  • Multiple portals for your products
  • Advanced service level management
  • Free internal agents
  • Time tracking
List of Features

List of Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

Deskero FEATURES

  • Advanced ticket system with a simplified workflow
  • Multi-channel support: email, chat, Twitter, Facebook, web
  • One click reply to tickets
  • Customizable database tailored to suit your needs
  • Immediate conversion of chat sessions into tickets
  • Easier email importing
  • Advanced ticket configuration rules for ticket dispatching
  • Reply macros in order to save time on most common tasks
  • Social monitor features to track and compare competition
  • Additional custom portals for specific products
  • Customizable feedback widget to use directly on the website
  • Complete knowledgebase for quick self service solutions
  • Advanced scenario execution
  • Easier migration of knowledgebase to social networks
  • Full Facebook integration
  • Full Twitter integration
  • Open Rest API
  • Complete set of reports & analytics
  • Safe and secure
  • Instant chat tickets
  • Integrated post-it system
  • Multiple chat widgets for different website sections
  • Fully customizable look&feel
  • Custom attention grabbers
  • Custom multilanguage automatic messages
  • Full service level management
  • Agent team work automation
  • Scenario automation for a faster workflow
  • Time tracking (manual)
Pricing Details

Pricing Details

Learn more about Freshdesk pricing Learn more about Deskero pricing
Languages Supported

Languages Supported

English, Dutch, Polish, Turkish, Swedish English
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QUICK LINKS

QUICK LINKS

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All the data, information and reviews that we offered in this table were collated from official vendor websites, promotional materials available online, actual experience from real clients as well as our individual direct use of each solution by an expert. We put a lot of effort to comprehensively test each solution, so we not only examine it internally, but we also match our findings with views of other users from the SaaS community.