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Compare Freshdesk vs DeltaSalesApp

What is better Freshdesk or DeltaSalesApp? Getting the suitable CRM Software product is as simple as contrasting the strong and weaker functions and terms offered by Freshdesk and DeltaSalesApp. Here you can also match their all round scores: 9.8 for Freshdesk vs. 8.0 for DeltaSalesApp. Or you can check their general user satisfaction rating, 100% for Freshdesk vs. 95% for DeltaSalesApp.

We suggest that you put some effort and study their unique features and determine which one is the better option for your company. Likewise, remember to take into account your company’s or industry’s special situation, such as, a multilingual software for a global company or a mobile version to help you work on the go.

We did our best to review all popular Customer Support Software services that you can find on the market, but among them these three deserved our special attention: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 95%

Pricing

Starting from $14.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Employee Real-Time Tracking
  • Attendance Management
  • Expense Managemet
  • Travel Distance Calculator
  • Task Management
  • Monthly Sales Target
  • Leave Management
  • Announcements
  • Product Management
  • Client Management
  • Client Location Mapping
  • Manage Orders
  • Payment/Collections Management
  • Meeting Records
  • Sales Employee Reports
  • Salesman Performance Measurement
  • Enquiry Management

Pricing Info

DeltaSalesApp offers a simple enterprise pricing scheme on a yearly basis. You can sign up for its 25-day free trial to explore the software first.

DeltaSalesApp – $14.95/salesman/month (Annual Billing)

  • Minimum of 5 Salesmen
  • Real-time GPS tracking
  • Travel distance calculator
  • Manage orders
  • Assign task to salesmen
  • Manage payment collection
  • Manage sales expenses
  • Maintain party records
  • Map client’s location
  • Detailed reports
  • Maintain attendance
  • Leave application
  • Make announcements
  • Manage products
  • Maintain meeting records
  • App Works offline

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A sales management and tracking application rolled into one. It comes with a comprehensive set of sales management tools to help users monitor their sales agents in the field in real time.

Company Email

info@deltatechnepal.com

Contact No.

Company's Address

Delta Tech
Chand Kripa
Tinpaini Biratnagar-2
Nepal

No CRM Software will be perfect enough to solve all the requirements of a company. Though core features of Freshdesk and DeltaSalesApp are obviously a priority you should also thoroughly explore the integrations offered by each app. Very often your team will already be making use of various kinds of B2B software in your company and it’s much better to select products that integrate well with one another. That way you will be able to ensure an effortless exchange of data between your teams and apps, which can considerably reduce time spent on migrating between one service and the other.

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