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Compare Freshdesk vs DealerCenter

What is better Freshdesk or DealerCenter? We are here to streamline the whole process of contrasting CRM Software products for you. In particular, on this page you can examine the overall performance of Freshdesk (9.8) and compare it with the overall performance of DealerCenter (8.5). It's also possible to match their overall user satisfaction rating: Freshdesk (100%) vs. DealerCenter (100%).

Similarly, study their services thoroughly to check which product can better address your company’s needs. Generally, any B2B software has to let you to comfortably view the big picture, at the same time allowing you easy access to the details.

Currently, the leading products in our Customer Support Software category are: Salesforce Essentials, Freshdesk, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Dealer management system
  • Inventory management
  • CRM
  • Online marketing
  • Booking services
  • Credit report services
  • Vehicle history reports
  • Buy Here Pay Here (BHPH)

Pricing Info

DealerCenter offers a detailed pricing plan for each of its modules billed monthly:

Dealer management system

  • Fast DMS @ $60
  • CRM @ $65
  • BHPH @ $50
  • QuickBooks @ $40

Online marketing

  • Dealer site @ $70
  • Online Ad post @ $25

Booking services

  • NADA @ $40
  • Kelley Blue Book (KBB) @ $40
  • Black Book (BB) @ $40

Credit Report Services

  • Experian Bundle @ $3.48
  • Experian profile summary @ $0.15
  • Experian direct check @ $0.25
  • Precise ID w/KIQ @ $2.00
  • Equifax Bundle @ $4.95
  • TransUnion Bundle @ $4.40
  • TransUnion credit summary @ $0.25

Vehicle history reports

  • Autocheck ful report @ $10
  • Autocheck unlimited @ quote based
  • NMVTIS @ $0.25

Sales contracts and forms

  • Bank plain paper contracts @ $3.00
  • Form library @ free

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

7th street autosales, Texas car store, Skyline imports Fiar exchange auto sales trevinos auto mart, desert motors

Integrations

DealerCenter integrates with the following business systems and applications:

  • QuickBooks
  • Equifax
  • Manheim
  • eBay motor
  • Carfax
  • Craiglist
  • TransUnion
  • Rout one
  • SiriusXm
  • Vantiv
  • Dealertrack

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An all-inclusive, cloud-based dealer management system that includes a dealer CRM, dealer management system, and an autodealer software.

Company Email

Contact No.

Company's Address

DealerCenter
Los Angeles, California
USA

You shouldn’t expect exclusively a wide range of functionalities and adjustable pricing plans from a reliable CRM Software. Almost as significant as core features is a trustworthy customer support. You want to guarantee that in a situation where you have any questions about Freshdesk or DealerCenter, or you struggle with some problems, or maybe you’ll need to request a certain change or functionality useful to your team you can count on a responsive and helpful customer support. See if services such as phone support, tickets or live chat are provided. It’s also a major asset if you are able to profit from personal training or at the very least an FAQ you can use.

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