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Compare DealerCenter vs. Freshdesk

If you need an effective CRM Software product for your organization you need to invest time and evaluate a wide range of solutions. It doesn’t have to be complicated, and can be as quick as matching their traits in a table like the one below. You will also get a quick idea how each product performs. For instance, on this page you can find Freshdesk’s overall score of 9.8 and compare it against DealerCenter’s score of 8.5; or Freshdesk’s user satisfaction level at 100% versus DealerCenter’s 100% satisfaction score. The comparison will help you identify the pros and cons of each application, and decide which suits you requirements better. Aside from the robust features, the solution that is easy to understand and use is always the better product. We are aware that not all people have enough time to try out a large number of different solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Zendesk, Salesforce Essentials.
Compare

DealerCenter

VS

Freshdesk

VS

DealerCenter screenshot Freshdesk screenshot
Pricing Page

Our Score

Our Score

8.5 ?

Our Score

9.8 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Pricing

Pricing

By quote

free

Pricing Type

Pricing Type

Monthly payment Monthly payment
Full Review

Full Review

Product Info

Product Info

An all-inclusive, cloud-based dealer management system that includes a dealer CRM, dealer management system, and an autodealer software.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Easy Links
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Supported Integrations

Supported Integrations

DealerCenter integrates with the following business systems and applications:

  • QuickBooks
  • Equifax
  • Manheim
  • eBay motor
  • Carfax
  • Craiglist
  • TransUnion
  • Rout one
  • SiriusXm
  • Vantiv
  • Dealertrack

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Vendor's Address

Vendor's Address

DealerCenter
Los Angeles, California
USA
311 California street,
San Francisco, CA 94104
Pricing Page

Pricing Page

Learn more about DealerCenter pricing Learn more about Freshdesk pricing
List of Features

List of Features

DealerCenter FEATURES

  • Dealer management system
  • Inventory management
  • CRM
  • Online marketing
  • Booking services
  • Credit report services
  • Vehicle history reports
  • Buy Here Pay Here (BHPH)

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
Contact Email

Contact Email

support@freshdesk.com
Available Plans

Available Plans

DealerCenter offers a detailed pricing plan for each of its modules billed monthly:

Dealer management system

  • Fast DMS @ $60
  • CRM @ $65
  • BHPH @ $50
  • QuickBooks @ $40

Online marketing

  • Dealer site @ $70
  • Online Ad post @ $25

Booking services

  • NADA @ $40
  • Kelley Blue Book (KBB) @ $40
  • Black Book (BB) @ $40

Credit Report Services

  • Experian Bundle @ $3.48
  • Experian profile summary @ $0.15
  • Experian direct check @ $0.25
  • Precise ID w/KIQ @ $2.00
  • Equifax Bundle @ $4.95
  • TransUnion Bundle @ $4.40
  • TransUnion credit summary @ $0.25

Vehicle history reports

  • Autocheck ful report @ $10
  • Autocheck unlimited @ quote based
  • NMVTIS @ $0.25

Sales contracts and forms

  • Bank plain paper contracts @ $3.00
  • Form library @ free

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Phone No.

Phone No.

888-669-2669 +1 (866) 832-3090
Types of Support

Types of Support

Phone Live Support
Training
Phone Live Support
Ticket Training
Types of Clients

Types of Clients

Small Business | Large Enterprises Small Business | Large Enterprises | Medium Business | Freelancers
Available Languages

Available Languages

English English, Dutch, Polish, Turkish, Swedish
Prominent Clients

Prominent Clients

7th street autosales, Texas car store, Skyline imports Fiar exchange auto sales trevinos auto mart, desert motors Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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All the data, information and statistics that we provided in this comparison were collated from official vendor pages, marketing content available online, actual experience from real customers as well as our personal hands-on use of every service by a professional reviewer. We pay a lot of attention to comprehensively analyze every app, as a result we not only study it ourselves, but we also correlate our observations with experiences of other users from the SaaS community.