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Compare Freshdesk vs DealerCenter

What is better Freshdesk or DealerCenter? It’s a good idea to use our scoring system to provide you with a general idea which CRM Software product is more suitable for your business. For overall product quality, Freshdesk earned 9.8 points, while DealerCenter gained 8.5 points. Meanwhile, for user satisfaction, Freshdesk scored 100%, while DealerCenter scored 100%.

Specifics of their characteristics, tools, supported platforms, customer support, plus more are provided below to help you get a more correct analysis. Remember to choose only the features your company needs so you don’t waste resources for features that you won’t be using.

Those of you who want to save some time or would like to get a Customer Support Software recommendation from our team may want to try out these top choices for this year: Zendesk, Salesforce Service Cloud, Freshdesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.

Sprout – Free

  • Unlimited Agents
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Ticket Dispatch
  • Team Collaboration
  • Call-to-ticket conversion

Blossom –  $19/agent/month or $15/agent/month/annual billing

  • All Sprout Features
  • Automation Capabilities
  • In-depth Helpdesk
  • Chats and Calls Management
  • Marketplace Apps
  • SLA Management
  • Business Hours

Garden – $35/agent/month or $29/agent/month/annual billing

  • All Blossom Features
  • Triggered Messages
  • Time Tracking
  • Call Masking
  • Session Replay
  • Multilingual Knowledge Base
  • CSAT Surveys
  • Performance Reports
  • Embedded Chat FAQs
  • IVR

Estate – $65/agent/month or $49/agent/month/annual billing

  • All Garden Features
  • Automatic Ticket Assignment
  • In-app Chat Campaigns
  • Answer Bot
  • Portal Customization
  • Custom Roles
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $125/agent/month or $109/agent/month/annual billing

  • All Estate Features
  • Skill-based Ticket Assignment
  • IP Whitelisting
  • Extendable API Rate Limit
  • Sandbox
  • Phone Calls Holiday Routing
  • HIPAA Compliance
  • Co-browsing
  • Multilingual Chat FAQs

Field Service Management – $29/field technician/month

  • Available on Estate and Forest Plans
  • Add Field Technicians
  • Service Performance tracking
  • Schedule and Appointment Management
  • 24/7 Email Support
  • 24/5 Phone Support
  • Reports

You can take advantage of Freshdesk’s omnichannel capability for a fee if you subscribe to either Garden or Estate. But you get it free with Forest.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Expert's Choice Award and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Dealer management system
  • Inventory management
  • CRM
  • Online marketing
  • Booking services
  • Credit report services
  • Vehicle history reports
  • Buy Here Pay Here (BHPH)

Pricing Info

DealerCenter offers a detailed pricing plan for each of its modules billed monthly:

Dealer management system

  • Fast DMS @ $60
  • CRM @ $65
  • BHPH @ $50
  • QuickBooks @ $40

Online marketing

  • Dealer site @ $70
  • Online Ad post @ $25

Booking services

  • NADA @ $40
  • Kelley Blue Book (KBB) @ $40
  • Black Book (BB) @ $40

Credit Report Services

  • Experian Bundle @ $3.48
  • Experian profile summary @ $0.15
  • Experian direct check @ $0.25
  • Precise ID w/KIQ @ $2.00
  • Equifax Bundle @ $4.95
  • TransUnion Bundle @ $4.40
  • TransUnion credit summary @ $0.25

Vehicle history reports

  • Autocheck ful report @ $10
  • Autocheck unlimited @ quote based
  • NMVTIS @ $0.25

Sales contracts and forms

  • Bank plain paper contracts @ $3.00
  • Form library @ free

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

7th street autosales, Texas car store, Skyline imports Fiar exchange auto sales trevinos auto mart, desert motors

Integrations

DealerCenter integrates with the following business systems and applications:

  • QuickBooks
  • Equifax
  • Manheim
  • eBay motor
  • Carfax
  • Craiglist
  • TransUnion
  • Rout one
  • SiriusXm
  • Vantiv
  • Dealertrack

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An all-inclusive, cloud-based dealer management system that includes a dealer CRM, dealer management system, and an autodealer software.

Company Email

Contact No.

Company's Address

DealerCenter
Los Angeles, California
USA

The services examined on this page are only a sliver of our complete CRM Software category and you should remember that there may be more reliable services available. If you would like to ensure you make the best possible choice for your company we definitely suggest that you compare more services first. You may also want to check out our top 10 CRM Software list to find out which products are currently the highest-ranking ones and dominate the market.

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