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Compare Freshdesk vs Daylite

What is better Freshdesk or Daylite? Buying the best CRM Software for your company is crucial to improving your company’s efficiency. In our platform, you can easily examine various solutions to see which one is the proper software for your needs. Here you can match Freshdesk vs. Daylite and examine their overall scores (9.8 vs. 8.1, respectively) and user satisfaction rating (100% vs. 100%, respectively).

You can also analyze the specifics of pricing, terms, plans, services, tools, and more, and find out which software offers more advantages for your business. In general, select the software that allows you to add/remove features and subscription plan to match your business growth or lack of it.

We are aware that not all companies have enough time to test a large number of different products, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Salesforce Service Cloud, Freshdesk, Salesforce Essentials.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $24

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Activity sets
  • Calendar management
  • Contact management
  • Email integration with Apple Mail
  • Linking
  • Mobility
  • Offline access
  • Project management
  • Reports
  • Sales tracking
  • Smart lists

Pricing Info

Daylite offers a 30-day free trial and several enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Cloud Pricing

  • Monthly Plan – $29/user/month
  • Yearly Plan – $24/user/month (billed annually at $288)

All pricing includes:

  • 2 GB storage per user
  • Sharing integration for Apple Contacts & Calendar
  • Daylite for iPhone & iPad
  • Mail Assistant for Apple Mail on Mac
  • Daylite for Mac
  • Reliable support via live chat and email
  • Data portability
  • Free training

Daylite for Self-Serve Pricing   $299.95/user

  • Daylite for Mac
  • Mail Assistant for Apple Mail on Mac
  • Daylite for iPhone & iPad
  • Daylite Server
  • Sharing integration with Apple Contacts & Calendar

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Wolfe Law Group, Starbuck Realty Group, Mophonics, Mortgage Alliance West

Integrations

Daylite integrates with the following business applications and systems:

  • Zapier
  • Billings Pro
  • Direct Mail
  • MailChimp
  • XeroConnector
  • Google Calendars
  • Calendars
  • Reminders
  • Merlin
  • And more

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

You can use Daylite to organize all your notes, emails, sales opportunities, projects, calendars, tasks, and contacts in a single platform.

Company Email

Contact No.

Company's Address

30 Centurian Drive, Suite 201
Markham, Ontario, L3R 8B8
Canada

In the event you continue having doubts about which app will be best for your business it may be a good idea to examine each service’s social metrics. These metrics are quite often an indicator of how popular every solution is and how large is its online presence. For example Freshdesk Twitter profile has currently 17901 followers. At the same time Daylite Twitter is followed by 3515 people.

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