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Compare Freshdesk vs. Datanyze

You have such a wide range of CRM Software options in today’s market that selecting the best product can be difficult. On our comparison page, you can actually assess the features, stipulations, available plans, and more details of Freshdesk and Datanyze. You can also assess their score (9.8 for Freshdesk vs. 7.3 for Datanyze) and user satisfaction level (100% for Freshdesk vs. 92% for Datanyze). The scores and ratings provide you with an overall idea how both of these software products perform. Moreover, check if the software can integrate with the company’s current business apps to ensure greater productivity. Our team put a lot of effort to review all popular Customer Support Software services offered on the market, but among them these three caught our special attention: Freshdesk, Zendesk, Salesforce Essentials.
Comparison

Freshdesk

VS

Datanyze

VS

Freshdesk screenshot Datanyze screenshot
Pricing Page

Our Score

Our Score

9.8 ?

Our Score

7.3 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

92% ?

Price

Price

free

$600

Pricing Model

Pricing Model

Monthly payment Monthly payment | Annual Subscription
Detailed Review

Detailed Review

Overview

Overview

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Datanyze is a robust sales intelligence and lead generation application for web technology companies.
Quick Links
Vendor Email

Vendor Email

support@freshdesk.com contact@datanyze.com
Pricing Info

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Datanyze offers three plans:

  • Standard: starting at $600/mo
  • Pro: starting at $1200/mo
  • Enterprise: contact the vendor
Pricing Page

Pricing Page

Learn more about Freshdesk pricing Learn more about Datanyze pricing
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Mac
Languages Supported

Languages Supported

English, Dutch, Polish, Turkish, Swedish English
Company's Address

Company's Address

311 California street,
San Francisco, CA 94104
4 W. 4th Ave, San Mateo, CA 94402
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Training
Features

Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Datanyze FEATURES

  • Alerts
  • Chrome extension
  • Company information
  • Correlations
  • Countdown
  • CSV export
  • CSV import
  • Customer migration
  • Email finder
  • People
  • com integration
  • Tags
  • Targeting
  • Technologies
  • Website history
Popular Customers

Popular Customers

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef KISSmetrics, Brightcove, Edgecast, Dyn
Phone No.

Phone No.

+1 (866) 832-3090 1-415-237-3434
Supported Integrations

Supported Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Datanyze supports the following integrations:

  • Salesforce
  • LinkedIn
  • Jigsaw
  • CrunchBase
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QUICK LINKS

QUICK LINKS

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You don’t want only a wide set of features and adjustable pricing plans from a popular CRM Software. Almost as important as core features is a top-notch customer support. You want to ensure that if you have any questions about Freshdesk or Datanyze, or you face some problems, or maybe you’ll need to request a specific update or feature useful to your business you can count on a responsive and helpful customer support. See if solutions such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you are able to benefit from personal training or at least an FAQ you can use.