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Compare Freshdesk vs. CustomerGauge

Comparing Freshdesk and CustomerGauge, it is possible to see which CRM Software product is the more suitable choice. This means that your enterprise can get the most productive and effective application. You can study the details, including available tools, pricing, plans offered by each vendor, offer conditions, and more We also let you evaluate their general scores to know which one looks to be more beneficial for your firm. Freshdesk has 9.8 points for overall quality and 100% rating for user satisfaction; while CustomerGauge has 8.0 points for overall quality and 100% for user satisfaction. Likewise, you can also check which software company is more reliable by sending an email inquiry to both vendors and find out which one replies faster. In the event you need to quickly decide on the optimal Customer Support Software according to our review team we advise you try out the following solutions: Freshdesk, Samanage, Zendesk.
Compare

Freshdesk

VS

CustomerGauge

VS

Freshdesk screenshot CustomerGauge screenshot
Pricing Page

Total Score

Our Score

9.8 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Pricing

Pricing

free

by quote

Pricing Model

Pricing Model

Monthly payment Free | Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
SaaS platform that implements Net Promoter to gauge and assess as well as report on customer feedback in real time.
Easy Links
Pricing Plans

Pricing Plans

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

CustomerGauge’s SMB and enterprise pricing information is available only upon request. Visit their official website to compare plans and demand quotes, and ask for more payment details. A free demo is also available to test the features in advance.

Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone
Ticket Training
Vendor's Address

Vendor's Address

311 California street,
San Francisco, CA 94104
Van Diemenstraat 182B
Amsterdam 1013CP
The Netherlands
Phone No.

Phone No.

+1 (866) 832-3090 +1 773 669 5915
Pricing Page

Pricing Page

Learn more about Freshdesk pricing Learn more about CustomerGauge pricing
Languages Supported

Languages Supported

English, Dutch, Polish, Turkish, Swedish English
Company Email

Company Email

support@freshdesk.com info@customergauge.com
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises | Medium Business
Prominent Customers

Prominent Customers

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef Canon, Philips, Tommy Hilfiger, Kuoni, Wolters Kluwer, Single Hop
Integrations

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

CustomerGauge has an extensive API for its Enterprise customers. It also offer plugins for: Salesforce, FreshDesk, Magento and Bazaarvoice.

Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Features

Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

CustomerGauge FEATURES

  • CustomerGauge Dashboard
  • Customizable email campaigns
  • Customizable survey
  • SMS Surveys
  • Preconfigured reports
  • Report Designer
  • Advanced workflow
  • Real-time digital signage
  • Data export
  • API integration
  • Standard Salesforce integration
  • Advanced customer lifecycleInsights and Reporting (B2C only)
  • Organization hierarchy reporting
  • Division based login access
  • Large-capacity database located in region
  • Dedicated senior account manager
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having second thoughts about which service will work best for your company it may be a sound idea to check out each service’s social metrics. Such metrics are usually a way to see how popular every solution is and how extensive is its online presence. For example, in case of Facebook Freshdesk has 67649 likes on their official page while CustomerGauge profile is liked by 196 people.