|Monthly payment||Free | Quote-based|
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
SaaS platform that implements Net Promoter to gauge and assess as well as report on customer feedback in real time.
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
CustomerGauge’s SMB and enterprise pricing information is available only upon request. Visit their official website to compare plans and demand quotes, and ask for more payment details. A free demo is also available to test the features in advance.
| 311 California street,|
San Francisco, CA 94104
| Van Diemenstraat 182B|
|+1 (866) 832-3090||+1 773 669 5915|
|Learn more about Freshdesk pricing||Learn more about CustomerGauge pricing|
|English, Dutch, Polish, Turkish, Swedish||English|
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Large Enterprises | Medium Business|
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef||Canon, Philips, Tommy Hilfiger, Kuoni, Wolters Kluwer, Single Hop|
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
CustomerGauge has an extensive API for its Enterprise customers. It also offer plugins for: Salesforce, FreshDesk, Magento and Bazaarvoice.
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If you are still having second thoughts about which service will work best for your company it may be a sound idea to check out each service’s social metrics. Such metrics are usually a way to see how popular every solution is and how extensive is its online presence. For example, in case of Facebook Freshdesk has 67649 likes on their official page while CustomerGauge profile is liked by 196 people.